I have one contact that iMessages only sounds alerts on my old iPod. I can not find any...

GetHuman493770's customer service issue with Apple from April 2018

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Help with my Apple issue
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Order number, Billing address, Apple ID, and Phone number on account
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The issue in GetHuman493770's own words
I have one contact that iMessages only sounds alerts on my old iPod. I can not find any settings that have muted this contact on my iPhone. **I am using same appleID on all my four devices. **This is my support person as I am a disabled veteran and this contact is my wellness checker. **If you can not reach me on this number **My other Apple phone number is ************My google voice number is **********
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Apple

Customer service issue
Reported by GetHuman493770
Apr 26th, 2018 - 5 mons ago
I have an issue with Apple too
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Seen by 3 customers so far
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Timeline
GetHuman493770 started working on this issue
Apr 26th 1:28am
GetHuman493770 shared this issue with friends on Facebook
Apr 26th 1:30am