My phone number recently changed, so I need to update that with my amazon account. I al...

GetHuman6138155's customer service issue with Amazon from June 2021

Help with my Amazon issue
The issue in GetHuman6138155's own words
My phone number recently changed, so I need to update that with my amazon account. I also had to reset my google browser due to a hijacked rediect issue and apparently because of this amazon cannot recognize this device or my cell and wants to send an OTC to my old number in the * step verification process. I do have the correct password for my account but cannot get past the second step of verification. Can you please advise me about how to fix this problem? Thanks

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Customer service issue
Reported by GetHuman6138155
Jun 2nd, 2021 - 2 months ago
Seen by 2 customers so far
Similar issue to 49619 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address


GetHuman6138155 started working on this issue
Jun 2nd 6:35am
GetHuman6138155 confirmed the issue is fixed. Hooray!
Jun 2nd 10:09pm

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