My phone number recently changed, so I need to update that with my amazon account. I al...

GetHuman6138155's customer service issue with Amazon from June 2021

Help with my Amazon issue
The issue in GetHuman6138155's own words
My phone number recently changed, so I need to update that with my amazon account. I also had to reset my google browser due to a hijacked rediect issue and apparently because of this amazon cannot recognize this device or my cell and wants to send an OTC to my old number in the * step verification process. I do have the correct password for my account but cannot get past the second step of verification. Can you please advise me about how to fix this problem? Thanks

GetHuman6138155 did not yet indicate what Amazon should do to make this right.

How GetHuman6138155 fixed the problem

We are waiting for GetHuman6138155 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman6138155
Jun 2nd, 2021 - 2 months ago
Fixed
Seen by 2 customers so far
Similar issue to 49619 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman6138155 started working on this issue
Jun 2nd 6:35am
GetHuman6138155 confirmed the issue is fixed. Hooray!
Jun 2nd 10:09pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers