I am having trouble resetting my Amazon Prime account. When I click on "Forgot password...

GetHuman-iyjf's customer service issue with Amazon from May 2021

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The issue in GetHuman-iyjf's own words
I am having trouble resetting my Amazon Prime account. When I click on "Forgot password?" I am directed to a series of steps which ends by my being told I will get a confirmation, but it says it's being sent to an old phone number ending in *****. My current phone nubmer is actually (***) ***- ****. Iwould like any not*ifications to be sent to this number. I would appreciate it if you would attend to this ASAP. I have been a Prime customer for more than ** years and thisis extremely frustrating.

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Amazon

Customer service issue
Reported by GetHuman-iyjf
May 27th, 2021 - 2 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 49716 others
0 customers following this

Timeline

GetHuman-iyjf started working on this issue
May 27th 5:03pm

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