I was trying to wait on my “investigation” and “claims” to be done only to find out they never once filed any and it’s only gotten really ugly and scary since. ... My whole life I’ve been treated differently because of my disability I’ve always been different and mistreated I never in my life imagined receiving the worst experience yet from AMAZON!!! I’m absolutely devastated and traumatized after receiving this treatment i didn’t ask to be born with a form of Autism I can’t help who I am, Please help me. They sent me an email addresses to my daughter whom is * regarding the *** hotline incident I found on their website when there is absolutely no reason my daughters name should be addressed period and especially in an email like that not to mention she heard the hotline when I called that night thinking it was Amazon’s because that’s the number on the site to get help when I got locked out of my account. My boyfriend heard as well and an email being addressed to my daughter regarding that email and won’t tell me why. They are denying me many of my rights and discriminating against my disability and taunting me and making fun of me like children. I document, screenshot and record my interactions and correspondence and I am beyond hurt I can’t handle this I just want to over I want this to end I need it to end I have proof of absolutely everything, the lies and negligence I’m so hurt. The email on behalf of the ceo from the **th of January I was told to ignore and I’ve asked countless times WHY and no one will tell me. Chats were deleted between me and customer service agent Yolanda I’m assuming because she knew nothing about anything going on and numerous other chats are missing but I have proof I am so emotionally and mentally exhausted I’m praying this comes to an end. They lied about an investigation ongoing for the first * weeks for compensation for the damages and injury only to find out they never filed any claims or investigations, it was filed for the first time February **th at **:**pm she said it was in the top * and I’ve heard nothing since. They have impersonated the CEO via email *x proved by * supervisors and many agents and the email was a reply off of an customer service email I sent earlier that day not one I sent the CEO like the email stated A refund was issued and a ***$ promo but not any compensation like promised and stated for the damages and injury. I found a number in my phone account that my calls were being forwarded to that is a *** area code shoreline Washington state number that I didn’t put there and an agent on chat told to me download the “m shop” app to view my previous chat history shes the only one whose ever said that and I deleted that app off my Apple ID the day before as my phone was compromised and we no longer feel safe what so ever The sleeplessness and panic attacks are taking a toll on my mind and body along with emotional and mental distress beyond my comprehension. These people are what is giving a great company a bad name. My name is Melanie Sumner my phone numbers are blocked from requesting, receiving and chatting and on all accounts as well now. I have received no help in a long time and sometimes when I call they answer and sit in silence til I hang up, my calls have been intercepted for * weeks at least now to the point where I have to talk to the same exact *-* people every single time and I can prove It. Denial of services and rights and hacking my iPhone, deleting chats, intercepting my calls on both of my phone numbers, blocking my numbers from requesting and receiving & chatting whenever they please. I’ve done absolutely everything I can and my daughter told her teachers and friends at school that Amazon is scary and she’s scared that’s absolutely heart breaking! I was promised compensation for the damages and injury from order ending in **** and the seller has been ignoring me the whole time and I was told her wouldn’t be selling on Amazon anymore and that the product wouldn’t be sold on Amazon anymore and he is currently selling on Amazon and selling that very product right now after they took it and him off Amazon *x and keep putting them back on. I was also never ever told about the HGC happiness guaranteed claim not once and that’s so sad! Why has this been ongoing I wish I knew! I am physically, mentally and emotionally TRAUMATIZED completely. I really want answers and an apology and the compensation I’ve been waiting for and been promised along with compensation for the intentional emotional and mental distress along with pain and suffering and for them hacking my iPhone we no longer feel safe. I AM NOT IN ANYWAY SHAPE OR FORM OKAY. These agents even lied to the BBB and Washington attorney generals office *x and I can prove it, they said I was provided compensation and I have not received any form of compensation. If anyone asked me how I feel regarding everything I’ve endured and am still currently enduring I wouldn’t be able to come up with a word or words to come close to it. These people have access to everyone email I send no matter what Amazon email it is and I have recording of one lady admitting they’re not supposed to and I also have proof of everything ***% proof! Please I’m begging someone to help me.*To make this right I would like an apology and explain why this has all occurred if possible. Also compensation for the damages and injury I was promised along with compensation for pain and suffering and intentional emotional and mental distress along with compensation for my iPhone getting hacked, the amount can be discussed.
It has taken an extreme toll on my family and has resulted in me seeking counseling! I’ve had severe panic attacks, emotional and mental distress, sleeplessness and breathing issues.
Compensation I’ve been waiting for this whole time for the damages and injury along with compensation for the intentional emotional and mental distress and pain and suffering as well as for them hacking my iPhone and making my family feel very unsafe.
Because I would never in my life treat someone as badly as I’ve been treated under no circumstance.
I’ve tired the BBB & Washington attorney generals office and they lied to both of them as well.