UPS is the *th portal of ****, I just want my stuff

GetHuman-fieldmou's Missing Delivery issue with Amazon from November 2020

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The issue in GetHuman-fieldmou's own words
I don't understand this query. ... None of the following Amazon orders have ever arrived:*Amazon order numbers:****-*******-******* ****-*******-**********UPS SurePost claims both orders delivered to my home address October **, *****UPS Tracking ID: *Z****X*YW**********Amazon order number:****-*******-********UPS SurePost claims order delivered to my home address September *, *****UPS Tracking ID: Z****RXYW**********For simplicity, I want to cancel these orders and accept a refund. Then, I'll order again.**Please note, I have tried to handle this on my own at least * times in the last * days. UPS is utterly horrible as is their customer service website. I have rarely been jerked around like this in my *** years.*Please help me.*My name is Lynn Stetson, I live in Island Pond, VT
I can't get a straight answer from UPS or SurePost (local post office). I no longer have any confidence that UPS can perform the simplest task. I live half a block from the local post office. I could have picked up orders on my own. I'm disabled, Amazon is a life saver for me.
They could try engaging in human thought. UPS has been very dismissive AND their website is trash.
I estimate I've been a customer for the last * years. I'm ordering all the time. I'm very dependent on this service.
I tried to use their CS website over and over again. I've lost IQ points trying to accommodate their needs to no success.
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Amazon

Misc yarn, baking tools
Missing Delivery issue
Reported by GetHuman-fieldmou
Nov 2nd, 2020 - 9 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 92100 others
0 customers following this

Timeline

GetHuman-fieldmou started working on this issue
Nov 2nd, 2020 1:48pm