Login issue, account frozen, was hacked

GetHuman-norgefre's Can't Login issue with Amazon from September 2020

Help with my Amazon issue
The issue in GetHuman-norgefre's own words
Log in ... One day, I was using kindle and amazon prime, videos and ordered item. E everything was fine. When I went to open my kindle library, it was gone everything including all the books I had purchased. I was told it would be resolved by today. It's not.
I am recovering from surgery and my entire library was unavailable .
It was finally resolved. For some reason the last guy was able to unlock my account when no one else could. It was a huge relief. Just dont understand why he was able to access the account and lift the holsmd , when no one else could. Please make it easier for first contact employees to either access the level ofvsecurty needed to resolve log in issues. Otherwise , encourage them all to be able to kick problems upstairs to a supervisor, without it being a negative reflection on the first contact employee . Thank you. Stay safe and sane!
* years, regularly purchase items, books and videos.
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Amazon

Amazon kindle and prime codeo and shopping
Can't Login issue
Reported by GetHuman-norgefre
Sep 28th, 2020 - 2 years ago
Fixed
Seen by 22 customers so far
Similar issue to 89131 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-norgefre started working on this issue
Sep 28th, 2020 12:52pm
GetHuman-norgefre indicated the issue is not fixed yet.
Sep 28th, 2020 6:58pm
GetHuman-norgefre indicated the issue is not fixed yet.
Sep 28th, 2020 7:00pm
GetHuman-norgefre confirmed the issue is fixed. Hooray!
Oct 2nd, 2020 2:35am
GetHuman-norgefre confirmed the issue is fixed. Hooray!
Oct 2nd, 2020 2:47am

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