Good afternoon, everyone*on August **, **** I have return all item for return reason wa...

GetHuman5319277's customer service issue with Amazon from October 2020

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The issue in GetHuman5319277's own words
Good afternoon, everyone*on August **, **** I have return all item for return reason was missing parts - * ***-*******-*******.*However I received email today , ask me to return again and want to charge $**.** *Sorry, I did not have any more.*Please see below chat message on August **, ****.*Can you please help me to figure out the problem, should be no more charge?*Thank you very much for your help.*Lihong Sun**Amazon*Your AccountAmazon.ca*Message From Customer Service*Hello,*Here's a copy of the chat transcript you requested:**Initial Question: Subject: updated return reason - missing parts - * ***-*******-*********Good Afternoon! everyone,This is Lihong Sun, I need your help. I have requested to return the package when I received it on *********, however later I received one more package,too, it is yellow envelop, there is only * pair - XL. I double check first package, there is ** pieces (* piece - XL and * piece -XXL), but it should be ** pair , this miss other ** pieces in first package. because I order * pair - XXL and * pair - XL.I will return first package and second yellow envelop to you as soon as possible.Can you please advise since it is missing parts for return reason, I do not need pay shipping fee $*.**? if it is correct, please refund $*.** to me, too. thank you so much for your help. Lihong Sun****:** PM PDT Angelo(Amazon): Hello Lihong, my name is Angelo. I'm here to help you today.*Let me review your concern real quick.***:** PM PDT Lihong Sun: Thank you very much! Angelo. this is my email *****@***.com***:** PM PDT Angelo: I'm sorry to know that you received an incomplete order, and I understand that you would like to check the return shipping fee for your return and the refund as well. No worries, let me check that for you.*My pleasure. Let me check your account real quick, how is it going by the way?***:** PM PDT Angelo: Thank you, for waiting. I hope we're still connected.***:** PM PDT Lihong Sun: Yes, also you can send email to me and let me know more information, I check my email everyday. thank you so much! Angelo for your help.***:** PM PDT Angelo: My pleasure and here's the thing. I've checked your account and the order that you want to return here and the reason why the system is charging you $*.** for your return is because the reason of return you've entered is not Amazon's fault. In this case, to make sure that you won't get charged for the return shipping cost what I can do here is to cancel the return label you've created and I'll process a new one instead. How about that?***:** PM PDT Lihong Sun: Thank you very much! Angelo. this means total $***.** will be refund to my Visa, it is correct?***:** PM PDT Angelo: My pleasure. That's right once we received the package back.*Let me process the return label for your order real quick. Please stay on the line.***:** PM PDT Lihong Sun: no problem.***:** PM PDT Angelo: Thank you, for a moment please.***:** PM PDT Lihong Sun: No problem.***:** PM PDT Angelo: Thank you for waiting, Lihong.***:** PM PDT Lihong Sun: thank you very much for your help***:** PM PDT Angelo: I am glad to tell you that I was able to process the return label for your order. Rest assured that you won't be charged for the return shipping cost, and you'll receive a complete refund for your order once we got it back. And here's the link:*https:**www.amazon.ca*spr*returns*label*efe**b**-**e*-*e**-a***-*a****c***f*?printerFriendly**&src*old&rmaId*DLrM*ynVRRMA&linkGeneratedOnTimeStamp**************&ref**spr*share*label*post&encoded**&token*eaa*bc**-**ea-**ea-b*a*-fc******cb*c***:** PM PDT Angelo: Are you able to print it now?***:** PM PDT Lihong Sun: Yes, I can print it on my office at Monday. I will send the package back to you at Monday ************:** PM PDT Angelo: Please do, and no worries you have ** days to return it.*Was I able to address all of your concerns?***:** PM PDT Lihong Sun: Yes! Thank you so much! Angelo for your help.***:** PM PDT Angelo: I am glad that I was able to help. Thank you for contacting Amazon. Stay safe! :)*.*.*Please do me a favor to click on the “End chat” button at the upper right corner of this window.*Thank you.*Amazon.ca

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Amazon

Customer service issue
Reported by GetHuman5319277
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 88402 others
0 customers following this

Timeline

GetHuman5319277 started working on this issue
Oct 1st, 2020 3:22am

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