how to download amazon app for Alexa *nd gen

I was so lucky, I got Francesca, who was wonderful. Extremely patient and and realized I was out of*my element and she said not to be concerned, that she understood and was very calming. She made*sure I understood what she was doing and it took no time before Alexa was working. I wanted to purchase audio books and she transfered me and stayed on the line until Ruchelle picked up, who also was very helpful explaining the options. It was a very pleasant experience with both ladies. They are great representatives for your company. I had been dreading starting the process, I had tried once before and it did not work out. So I was very pleased that this time was a charm. I can't take credit, these ladies are the ones you need to speak with at Amazon. Good luck!