I have a set of Sentry ***CD earphones that I am trying to get replacement foam earcove...

GetHuman-bandjhur's customer service issue with Amazon from October 2019

Help with my Amazon issue
The issue in GetHuman-bandjhur's own words
I have a set of Sentry ***CD earphones that I am trying to get replacement foam earcovers for, Walmart say contact Sentry and Sentry says contact you. Can you help me. The black coating on mine is peeling off an I end up with black rings around my ears.

GetHuman-bandjhur did not yet indicate what Amazon should do to make this right.

How GetHuman-bandjhur fixed the problem
After going to Walmart for the emplacement earpads for earphones the sell, I was directed to go on line to Sentry for them, no response due to it being a weekend. On Monday I called and was told to go to Amazon for parts, no luck there but contact Sentry since parts are made in China. I ws then directed to a web site for earphone pads but it wanted a part number and*or size in mm for the specificc pads and also all they showed were pads for Sony earphones altho I kept typiny in Sentry. I asked are they the same for Sentry as for Sony, no response so I flaked off the black plastic pieces that were coming off on my ears and said ***** it, I feel like a bouncing ball and don't think i will recommend Sentry or Amazon to anyone. You asked for my response and you have it and I had heard Amazon was great.
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Amazon

Customer service issue
Reported by GetHuman-bandjhur
Oct 15th, 2019 - 2 years ago
Fixed
GetHuman-bandjhur shared how to fix
Seen by 4 customers so far
Similar issue to 221558 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-bandjhur started working on this issue
Oct 15th, 2019 6:49pm
GetHuman-bandjhur shared this issue with followers on Twitter
Oct 15th, 2019 6:55pm
GetHuman-bandjhur confirmed the issue is fixed. Hooray!
Oct 19th, 2019 6:10pm

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