I think I have been hacked. Received an email that a Firefox address purchased or tried...

GetHuman2634664's customer service issue with Amazon from March 2019

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The issue in GetHuman2634664's own words
I think I have been hacked. Received an email that a Firefox address purchased or tried to purchase something. It indicated a Pakistan origin. When I tried to get into my Amazon account, it said I needed two step verification. I never had a two step verification. I am stuck. When I called last week to report thisAmazon said they would contact us within ** hours. We haven't been contacted. The email I will give you below is different than the one on file which was *****@***.com
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Customer service issue
Reported by GetHuman2634664
Mar 29th, 2019 - 6 mons ago
I have an issue with Amazon too
Not resolved
Seen by 28 customers so far
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GetHuman2634664 started working on this issue
Mar 29th 6:39pm