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Before contacting them, items GetHuman2616192 may need:
Email address on the account, Order number, Name on the account, and Billing address
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman2616192's own words
Amazon will not launch on my TV this week. I have a Roku and my Netflix and other channels work normally. When I press the amazon button on my Roku remote, prime video comes on the screen and it flashes "contacting Amazon" but then it does not launch. My account is fine on my computer....all my purchased movies are there. I would appreciate this resolved soon as I have already lost a week of movies. My account is always paid on time and that is not an issue. Thank you
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