My name is Allen L Carmody Jr*Address is:***** Battlefield Bl S*Chesapeake Va ******My...

GetHuman-carmodya's customer service issue with Amazon from March 2019

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The issue in GetHuman-carmodya's own words
My name is Allen L Carmody Jr*Address is:***** Battlefield Bl S*Chesapeake Va ******My phone is *** *** **** and wife's phone is *** *** ****.**My wife and I have used Amazon Prime for many years for account *****@***.com (before it was *****@***.com).*It appears around middle of February ****, someone changed our password.*We were able to change it back around ****** and made a couple of orders successfully (* world wonder books and ** flash drives).*Around ******* it was hacked again and we have not been able to get in since.*It appears that when Amazon sends an email to *****@***.com, we no longer get those emails.*We called customer support on ******* around **** EDT and on ******* around **** EDT.*We could not get emails from customer support to authenicate.*Both times the support said they would get an account specialist to call us on *** *** **** within **-** hours.*We have not heard from any Amazon support person since.**We would like an account specialist to call us on *** *** **** within **-** hours.*We want that account closed.*We propose a new account be set up for *****@***.com.*We will definitely set up * tier identification or authentication.*It would be desirable if our order history could be moved to the new account.*Thanks,*Al Carmody

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Amazon

Customer service issue
Reported by GetHuman-carmodya
Mar 26th, 2019 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 143037 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-carmodya started working on this issue
Mar 26th, 2019 10:27pm
GetHuman-carmodya indicated the issue is not fixed yet.
Apr 1st, 2019 9:22pm
GetHuman-carmodya indicated the issue is not fixed yet.
Apr 1st, 2019 9:23pm

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