I’d like a replacement for the Babyliss curling tongs bought in December

GetHuman2217711's customer service issue with Amazon from February 2019

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The issue in GetHuman2217711's own words
I bought a Babyliss hair curler in December but it has stopped working. The ignighter fires, and catches for a moment but only heats while item is vertical, so to allow it to heat and use horizontally it turned itself off? Unfortunately, I don’t have any packaging as I expected it would continue to work as I had the last two for several years each! I’d like to know what recourse I may have please as in ‘my orders’ it says returns turned off ** January ****.
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Amazon

Customer service issue
Reported by GetHuman2217711
Feb 15th, 2019 - 8 mons ago
I have an issue with Amazon too
Not resolved
Seen by 1 customer so far
Similar issue to 126615 others
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Timeline
GetHuman2217711 started working on this issue
Feb 15th 10:06pm