Bought the earphones at Christmas along with a new *k tv. -using a Yamaha. av receiver...

GetHuman2156452's customer service issue with Amazon from February 2019

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The issue in GetHuman2156452's own words
Bought the earphones at Christmas along with a new *k tv. -using a Yamaha. av receiver assumed i could hook them together with no problem. big mistake Needed a transmitter to get them to work . Figure the way to go is to purchase combo receiver transmitter from Avantree came yesterday but after hours of trying to pair them I have yet to hear anything from my "wireless" ear phones unless they are hard plugged into my earphone outlet on my receiver. after several hours yesterday including asking a neighbor (retired electric engineer* if I was missing something I called the seller THE CUSTOMER SERVICE WAS PLEASANT ENOUGH BUT SUGGESTED SHE WOULD EMAIL ME instructions that would be more clear . after reading them with my neighbor I did as the rep requested an emailed her that I still didn't solve my problem. No call back an email from them asking my satisfaction with service. I assume am stuck with the earphones since they were received just slightly over ** days ago but I will return the transmitter..
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Customer service issue
Reported by GetHuman2156452
Feb 7th, 2019 - 3 mons ago
I have an issue with Amazon too
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GetHuman2156452 started working on this issue
Feb 7th 6:28pm