I tried to use shop with points for a portion of my purchase total, but was unable to u...

GetHuman2144926's customer service issue with Amazon from February 2019

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The issue in GetHuman2144926's own words
I tried to use shop with points for a portion of my purchase total, but was unable to use the points. However, the points were deducted from my points balance and I am unable to see them as available for future purchases in my Payment Methods anymore (ex. I originally had *$*** in points, tried to use $** unsuccessfully, but points balance only shows $*** in points left). Can you help me with this?**Thanks,**Kayla
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Amazon

Customer service issue
Reported by GetHuman2144926
Feb 6th, 2019 - 4 mons ago
I have an issue with Amazon too
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Seen by 2 customers so far
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Timeline
GetHuman2144926 started working on this issue
Feb 6th 8:41am