I am being presented the false narrative of a delivery carrier unable to make their exp...

GetHuman1975879's customer service issue with Amazon from January 2019

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The issue in GetHuman1975879's own words
I am being presented the false narrative of a delivery carrier unable to make their expected delivery yesterday because of inaccessibility ( a gated community, etc.). The template to respond seems to only allow for me to authorize a return of the item. The truth is that delivery was never attempted, that my unlocked mailbox is by the street, my unlocked gate leads to my covered front door where dozens of Amazon packages have been left. The carrier is hiding behind the excuse that the community had a high water warning yesterday that everyone ignored and was lifted at *:**PM last night. The carrier still has my package and could deliver it today. ORDER * ***-*******-*******
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Amazon

Customer service issue
Reported by GetHuman1975879
Jan 16th, 2019 - a mon ago
I have an issue with Amazon too
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Seen by 7 customers so far
Similar issue to 112727 others
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Timeline
GetHuman1975879 started working on this issue
Jan 16th 2:43pm
GetHuman1975879 confirmed the issue is fixed. Hooray!
Jan 17th 3:44pm