I have a new kindle fire * HD. It says right on the original package: "Make hands-fre...

GetHuman-prbusch's customer service issue with Amazon from January 2019

1 view
 | 
112662 similar
 | 
0 following
Help with my Amazon issue
Next: our robot will wait on hold for GetHuman-prbusch to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-prbusch's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-prbusch may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-prbusch's own words
I have a new kindle fire * HD. It says right on the original package: "Make hands-free voice or video calls with friends and family who have an Echo device of the Alexa app."**My daughter has such a device and I've been trying to set up my ALEXA to do just that. But when I open ALEXA, there is o 'communicate' icon (the one that looks like a speech bubble, so I cannot establish an ALEXA communication account.**I spoke with customer service about my device and the operator assured me that I cannot make call with my fire * HD, that I would need to get an Echo too.**The package grossly misstates the product. Very disappointed.
GetHuman-prbusch did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman-prbusch fixed the problem
We are waiting for GetHuman-prbusch to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-prbusch fixes it.
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman-prbusch
Jan 16th, 2019 - 9 mons ago
I have an issue with Amazon too
Not resolved
Seen by 1 customer so far
Similar issue to 112662 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-prbusch started working on this issue
Jan 16th 12:05pm