I have a new kindle fire * HD. It says right on the original package: "Make hands-fre...

GetHuman-prbusch's customer service issue with Amazon from January 2019

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The issue in GetHuman-prbusch's own words
I have a new kindle fire * HD. It says right on the original package: "Make hands-free voice or video calls with friends and family who have an Echo device of the Alexa app."**My daughter has such a device and I've been trying to set up my ALEXA to do just that. But when I open ALEXA, there is o 'communicate' icon (the one that looks like a speech bubble, so I cannot establish an ALEXA communication account.**I spoke with customer service about my device and the operator assured me that I cannot make call with my fire * HD, that I would need to get an Echo too.**The package grossly misstates the product. Very disappointed.
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Customer service issue
Reported by GetHuman-prbusch
Jan 16th, 2019 - 9 mons ago
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Jan 16th 12:05pm