The book I'd ordered arrived today, and there are dings and scuffs on the jacket and o...

GetHuman1970751's customer service issue with Amazon from January 2019

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The issue in GetHuman1970751's own words
The book I'd ordered arrived today, and there are dings and scuffs on the jacket and one of the book's corners is damaged. I have had the same issue with other books ordered from you, the result of how they're loosely thrown into the box, unwrapped, and able to rub against other items and be jolted around in transport. Please take better care with packaging such items. This is a gift and its condition is unacceptable. What is required for an Amazon Prime return?
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Amazon

Customer service issue
Reported by GetHuman1970751
Jan 15th, 2019 - a mon ago
I have an issue with Amazon too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1970751 started working on this issue
Jan 15th 6:40pm