A seller reported an item as shipped. I would like to cancel the item and have already...

GetHuman1774007's customer service issue with Amazon from December 2018

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The issue in GetHuman1774007's own words
A seller reported an item as shipped. I would like to cancel the item and have already contacted the seller. I was going to continue with the order if it had already been shipped but they reported it as shipped and have not actually sent it yet. I am wondering if I can go through Amazon to get my refund as the seller is not very competent in English and I am having trouble communicating with them. Thank you.
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Amazon

Customer service issue
Reported by GetHuman1774007
Dec 17th, 2018 - 2 mons ago
I have an issue with Amazon too
Fixed
Seen by 4 customers so far
Similar issue to 96561 others
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Items needed
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Order number
Name on the account
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Timeline
GetHuman1774007 started working on this issue
Dec 17th, 2018 3:10am
GetHuman1774007 confirmed the issue is fixed. Hooray!
Dec 18th, 2018 3:31am
GetHuman1774007 confirmed the issue is fixed. Hooray!
Dec 18th, 2018 3:31am