Lost order ***-*******-******* has been located. We already have received replacement...

GetHuman1816679's customer service issue with Amazon from December 2018

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The issue in GetHuman1816679's own words
Lost order ***-*******-******* has been located. We already have received replacement order. Need to return original order to you. Need instructions for doing so. Copy of previous Amazon chat below:**Hello,*Here's a copy of the chat transcript you requested: *Initial Question: Order *ORDER ****-*******-*******, Sony lens and UV filter. Tracking info shows it was delivered this afternoon and displays picture of package at delivery site. The problem is that it isn't our house!! I checked that the delivery address is correct. Please recover and redeliver item, or reship. ***:** PM PST Rahul(Amazon): Hello, my name is Rahul. I'm here to help you today.***:** PM PST Rahul: Thank you for being a Prime member.**I understand your concern. Please do not worry I will surely assist you with best option available.*Please allow me * minutes to check this for you.***:** PM PST Rahul: I’m sorry this is taking longer than expected* could you please be on hold for another * minutes while I continue researching?***:** PM PST Jon E Weinzierl: ok***:** PM PST Rahul: I am really sorry to keep you waiting longer than expected.***:** PM PST Rahul: Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment.***:** PM PST Krishnakanth(Amazon): Hello, my name is Krishnakanth. Please give me a moment to review the previous correspondence.***:** PM PST Krishnakanth: Hello Jon, I am sorry to hear that you haven't received the items. ***:** PM PST Krishnakanth: As checked the status of the package Shows Delivered on ********** at **:**:***I'd request you to check the surrounding area, as well as with anyone who may have received the package on your behalf. If you do not receive the package please reply to us back.***:** PM PST Krishnakanth: I understand how important are these packages to you.***:** PM PST Jon E Weinzierl: No one would have received the package for us. I've already looked around the outside of the house. The picture shown in the tracking info is definitely not our house. I don't think it***:** PM PST Jon E Weinzierl: its my responsibility to walk the neighborhood in search of the package.***:** PM PST Krishnakanth: I'd request you to wait until Thursday, December **, **** *:** PM for the Package and if you are unable to locate or retrieve the package by the mentioned date and time, please contact us back, so that the replacement orders for the items Sony E **-***mm F*.*-*.* Lens for Sony E-Mount Cameras (Black) and Tiffen **mm UV Protection Filter can be processed.***:** PM PST Krishnakanth: Please be assured that this is not a typical Amazon.com experience and in no way did we intend for this to happen. ***:** PM PST Jon E Weinzierl: This is a Christmas present. Will it be overnighted to me Thursday evening if I haven't found the package?***:** PM PST Krishnakanth: Please allow me a moment.*Don't worry Jon, I'd really happy to help you in this concern. *I can create an replacement Order for the * items:***:** PM PST Krishnakanth: *. Sony E **-***mm F*.*-*.* Lens for Sony E-Mount Cameras (Black)**. Tiffen **mm UV Protection Filter can be processed. *And also I'd request you to confirm if these are the * items.***:** PM PST Jon E Weinzierl: Yes those are the two items. If after tomorrow, someone shows up with the package, how do I return the duplicate items back to Amazon.***:** PM PST Krishnakanth: Yes Jon, in the mean time if you receive the package, please contact us back for the Return of the packages, so that we will help you accordingly. *Jon, I request your confirmation in this concern for the Creation of the Replacement ordrer.***:** PM PST Jon E Weinzierl: Yes. Please process the replacement order as soon as you can. What is the easiest way to contact you if the original order magically appears?***:** PM PST Krishnakanth: You may contact us back through the Chat or you may email us at *****@***.com***:** PM PST Krishnakanth: Jon, please allow me a moment , so that i can process with the replacement order.***:** PM PST Jon E Weinzierl: ok***:** PM PST Krishnakanth: Could you please confirm if the Delivery address is :***** CAPE BEND AVE*TAMPA, FL, *****-****,*United States*Primary Phone: (***) ***-*******:** PM PST Jon E Weinzierl: Your information is correct. ***:** PM PST Krishnakanth: Please be online.***:** PM PST Jon E Weinzierl: I don't understand "please be online"***:** PM PST Krishnakanth: I Have created the Replacement order for you Jon.*The Order id for the same is : Order ID: ***-*******-******* *Guaranteed delivery by: Friday, December **, **** ***:** PM PST Jon E Weinzierl: Thank you very much.***:** PM PST Krishnakanth: Is there anything else may i help you with ?***:** PM PST Jon E Weinzierl: No, you have solved my only problem.***:** PM PST Krishnakanth: Thank you for your Patience and Understanding.*It was my pleasure assisting you.***:** PM PST Jon E Weinzierl: What does Krishnakanth translate to in English?

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Amazon

Customer service issue
Reported by GetHuman1816679
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 100276 others
0 customers following this

Timeline

GetHuman1816679 started working on this issue
Dec 23rd, 2018 3:19am

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