Amazon says that my order was delivered to my home on Friday, NOV. **, ****. Order...

GetHuman-espensch's customer service issue with Amazon from December 2018

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The issue in GetHuman-espensch's own words
I was ordering these products for my granddaughter! ... Amazon says that my order was delivered to my home on Friday, NOV. **, ****. Order ****-*******-******* (Xiujuan vintage leather scrapbook and **-inch straight curly clip-on ponytail in light brown). I have not received the package or packages. What do I do now?
I have been checking my mailbox and front and back porches several times per day and have not found that package.
I would like Amazon to resend the missing items --no charge--so that they arrive before Xmas!
I expected to receive the ordered merchandise and not have to spend all this time tracking it down!
I have an issue with Amazon too
How GetHuman-espensch fixed the problem
I took a chance and called Amazon directly--and got through immediately. Customer rep cancelled the order for me.
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Amazon

Customer service issue
Reported by GetHuman-espensch
Dec 3rd, 2018 - 2 mons ago
I have an issue with Amazon too
Fixed
GetHuman-espensch shared how to fix
Seen by 6 customers so far
Similar issue to 88466 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-espensch started working on this issue
Dec 3rd, 2018 9:21pm
GetHuman-espensch confirmed the issue is fixed. Hooray!
Dec 4th, 2018 12:15am