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Before contacting them, items GetHuman1652015 may need:
Email address on the account, Order number, Name on the account, and Billing address
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To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1652015's own words
Ref. Original Order No. - ***-*******-********Ref. Replacement Order No. ***-*******-********Ref. Pick-Up Tracking-ID - **************Please note that I received the above item on **-Nov-** and found that the item was not delivered as per my order. *So I decided to to return the item for a replacement. Accordingly the item was picked up from my end on **-Nov-**. *The necessary document as well as the Replacement Slip are attached herewith for your reference.*Till date I have not received the replacement and also not getting any information about the replacement. Not being updated also.*Please update me immediately about the delivery of the replacement. The payment has already been made. *Please note that if I do not get the proper update within ** hrs. then I will escalate the issue to the higher authority.**Thanking you.*Amitava Ganguly*M-**********
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