Password trouble for weeks now. I can get in with * step verification, but not using a...

GetHuman1647627's customer service issue with Amazon from November 2018

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The issue in GetHuman1647627's own words
Password trouble for weeks now. I can get in with * step verification, but not using a password.I have tried multiple times over the last few weeks. Every time I get on the phone with one of your reps, they email me the password reset link. I save the new password in a desktop text file. I put in the password and it says "success", but then, I can't log in, I'm going out of my mind. Amazon will lose a Prime customer if you can't resolve this.*Please help
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Customer service issue
Reported by GetHuman1647627
Nov 28th, 2018 - 9 mons ago
I have an issue with Amazon too
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Seen by 2 customers so far
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GetHuman1647627 started working on this issue
Nov 28th, 2018 7:29pm