Fire Tv Edition TV failed to update and now tv has no home screen menu. Can't connect t...

GetHuman1616280's customer service issue with Amazon from November 2018

Help with my Amazon issue
The issue in GetHuman1616280's own words
Fire Tv Edition TV failed to update and now tv has no home screen menu. Can't connect to amazon or create an account. We've already unplugged it and plugged it back in. Only shows black screen.
GetHuman1616280 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman1616280 fixed the problem
I wiped the memory and reset the tv.*Unplug the tv.*Hold the source*input button.*Plug it back in.*Once menu comes up, select to wipe*Go down and select yes.*Turn it off and back on.*Follow onscreen instructions.
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Amazon

Customer service issue
Reported by GetHuman1616280
Nov 24th, 2018 - 3 mons ago
I have an issue with Amazon too
Fixed
GetHuman1616280 shared how to fix
Seen by 5 customers so far
Similar issue to 82848 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman1616280 started working on this issue
Nov 24th, 2018 2:33pm
GetHuman1616280 confirmed the issue is fixed. Hooray!
Nov 24th, 2018 6:53pm
GetHuman1616280 confirmed the issue is fixed. Hooray!
Nov 27th, 2018 9:32pm