Fire Tv Edition TV failed to update and now tv has no home screen menu. Can't connect t...
GetHuman1616280's customer service issue with Amazon from November 2018
Help with my Amazon issue
The issue in GetHuman1616280's own words
Fire Tv Edition TV failed to update and now tv has no home screen menu. Can't connect to amazon or create an account. We've already unplugged it and plugged it back in. Only shows black screen.
GetHuman1616280 did not yet indicate what Amazon should do to make this right.
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How GetHuman1616280 fixed the problem
I wiped the memory and reset the tv.*Unplug the tv.*Hold the source*input button.*Plug it back in.*Once menu comes up, select to wipe*Go down and select yes.*Turn it off and back on.*Follow onscreen instructions.
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