Our order was supposedly delivered. We received a picture of it on the doorstep... how...

GetHuman1485287's customer service issue with Amazon from November 2018

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The issue in GetHuman1485287's own words
Our order was supposedly delivered. We received a picture of it on the doorstep... however it was not a picture of my door or my doormat. When I called customer service they said maybe the driver could be contacted and get it and bring it back. She (Colette) transferred me to Amazon Logistics. I explained my situation and was told they could see exactly where the package was delivered. Although they could not tell me the location and said then that she had no way to contact the driver. She suggested that I wait ** hours and see if someone else brought it back to me ( not the driver, presumably someone that I don't know). I wanted to use this item for an event tomorrow and now I can't. This is terrible service and not "Prime" which we pay for. I requested a refund but am still very upset that the driver cannot be contacted. That sounds ridiculous.
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Customer service issue
Reported by GetHuman1485287
Nov 3rd, 2018 - a mon ago
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GetHuman1485287 started working on this issue
Nov 3rd 9:26pm