Amazon Customer Service Issues

I recently updated my email address and can no longer access my old email for double verification codes. Customer service recommended I create a new account due to the issue, but I am unable to view any of my previous purchase history or utilize prime features such as free shipping. I've had to cancel orders due to shipping fees. How can I regain access to my old account with my new email? This is my second request for help on this matter. I respect your security measures and am willing to provide any necessary information to verify my identity. Thank you for your time and support.

I ordered a 40-watt solar LED light under order number [redacted]7-[redacted] on October 13, [redacted]. However, I have not yet received the items. According to tracking information, the material was supposedly delivered on October 24, [redacted]. I did not receive any notification of the delivery, and the contact number provided in the tracking details, [redacted], has been unresponsive from the start. I made an online payment of Rs. [redacted] in advance, but I have neither received the material nor obtained a refund. Despite many attempts, the customer care number has not been helpful, and the email address provided for communication does not accept replies. I am disappointed by this lack of trust and urge for prompt action to either deliver the product or process the refund. It's essential to identify and address the individuals responsible for this misleading situation. Thank you for your assistance. Sincerely, AS Laskar, a concerned customer.

I purchased Saucony Men's Triumph shoes with Order No. [redacted]-[redacted] on November 1st. I selected delivery by November 4th, addressing it to my son-in-law Noam Sheffer at Best Western Plus Sunrise Inn, [redacted] Murfreesboro Pike, Nashville, TN [redacted], USA. USPS attempted delivery, but the package did not reach the hotel despite the scheduled arrival of my son-in-law on November 6th. He is leaving for Israel on November 9th, making timely delivery vital. Kindly contact USPS to ensure the delivery of the original package or dispatch a new pair promptly via express shipping to the hotel. Your assistance in resolving this before the 9th is greatly appreciated. Best, G.S. Email: [redacted]

I placed an order for a GE Cafe CGP650SETSS 36" Built-in Gas Cooktop with Amazon Order #[redacted]. On March 9th, I received a 30" range top from Dynamic Appliances instead of what was ordered. Despite living in Maryland, the appliance was shipped to Ezone in the British Virgin Islands due to ongoing reconstruction of our villa after hurricanes Irma & Maria. The granite countertop cutout is specific to the initially ordered size. We are requesting your vendor to cover the return postage and credit back the $[redacted].00 charged. The unopened box clearly indicates the incorrect size. Our builder has already ordered the correct size to prepare the house for rentals. We are presently in the British Virgin Islands to address this issue. Please advise on how to proceed. Contact me at [redacted] until November 26th. - Nelson W. Tyler, Sr.

I am experiencing an issue with an order that has not been delivered by books_from_california. When I try to track the order to understand the delay, I encounter an error on the website. Here are the details of my order: Order placed: October 14, [redacted] Total amount: $22.90 Recipient: Dr. M M Thomas Order number: [redacted]-[redacted] Product: Philoponus: On Aristotle Physics 4.6-9 (Ancient Commentators on Aristotle) by Pamela Huby Seller: books_from_california Price: $21.75 When I attempt to track the package by clicking "Track package," I am redirected to "contact seller," where a different book I ordered is displayed. No matter what I do, I am unable to access information about my actual order for Philoponus: On Aristotle Physics 4.6-9. I would appreciate assistance in resolving this issue. Thank you! M.M. Thomas

I have attempted to add new child variations for ASIN B07CTP7GH2, but a new parent B07K6SMHB7 was accidentally created along with the correct child variations. I have already provided the shipping plan labels to my supplier, and they are awaiting the shipping information. I am now struggling to locate seller support to rectify this issue. Any assistance in moving the new products under the existing parent would be greatly appreciated. Thank you.

I bought a pair of Costa Sunglasses on February 7, [redacted], through Amazon. Unfortunately, the frame cracked past the nose piece on August 26, [redacted]. After discovering the purchase was shipped from a different person than the seller, I contacted the shipper who advised returning the glasses for a full refund. However, after returning the glasses, the shipper can't locate my order for the refund. The seller listed originally no longer appears, and a different shipper was involved. Despite reaching out to the original seller via email, there has been no response. I believe the glasses shouldn't have broken so quickly without any mistreatment. I am seeking a refund or a replacement pair of glasses. My order number is [redacted].

I have not yet received the USPS package for Amazon that was scheduled for delivery by 8 p.m. on Sunday evening. Here is the chat transcript from Monday morning, 11/5: Yesterday, USPS did not even try to deliver the package. Despite waiting by the door the entire day, there was no knock or vehicle present. At 7:00 p.m., I received an email stating, "Carrier is unable to gain access to front door to deliver the package. Please contact the carrier to resolve. Macon, GA." We reside in a renovated old building close to the street with a clearly marked, spacious front door and a concrete apron for vehicle access. I provided my information to Amazon's automated service without any follow-up contact last night. I urgently require an item from that order for pain relief, which was recommended by my physician. I spent another sleepless night in discomfort. As a Prime member, I will now have to wait 5 days to receive the order, if I can get the post office to deliver it. This level of service is unsatisfactory.

To the concerned party, I recently received a notification informing me that Amazon Prime debited $[redacted].56 from my Chase bank account. Having relocated from the United States means I no longer require Amazon Prime services. I distinctly recall terminating my subscription earlier this year due to my extended absence from the US. However, it seems the cancellation was not processed correctly, or there might have been a system error. As a valued customer, I kindly request reimbursement of the deducted amount and the cancellation of my subscription. I anticipate returning to the US in about a year and plan to reactivate my subscription due to the exceptional service and efficient customer support. Your prompt attention to this matter would be highly appreciated, and I commit to utilizing your services extensively and recommending them to others. Best Regards, S.

Dear Concerned Party, I recently noticed a charge of $[redacted].56 on my Chase bank statement from Amazon Prime. Since I no longer reside in the United States, I do not require an Amazon Prime subscription. I distinctly remember canceling the subscription earlier this year as I knew I wouldn't be in the US for a considerable time. It seems there might have been an oversight on my end or a system error. As a loyal client, I kindly request a refund for the annual subscription fee and the closure of my account. I anticipate returning to the US in approximately a year and plan on resubscribing due to the exceptional service Amazon Prime offers. Your efficient and effective customer service has always been commendable. I would greatly appreciate your assistance in addressing this matter, and I am sure I will continue to be a satisfied customer and recommend your services to others. Best Regards, S.

I have contacted Amazon by phone twice now and have made no progress. My account was hacked, and the hacker changed my email and address to one I lived at 10 years ago. As I couldn't recall the numerical part of my old address, Amazon informed me they can't assist. I have been an Amazon subscriber, including Amazon Prime, for a long time and have lost control over my hacked account due to not remembering the address details. I managed to remember the street address but it wasn't sufficient. I recently paid for Amazon Prime, and I request a refund. I will not open another Amazon account, even though you may not care. It's incredibly frustrating that you are unable to assist me. This level of customer service is unacceptable. - RF

Hi, my name is Ronnie J. I purchased an Invicta Pro Diver Model [redacted] watch from Amazon about a month ago. The issue I am facing is with the three subdials on the watch face. One subdial indicates 1/10th of a second, the second one shows seconds, and the third one shows minutes. The procedure to reset these subdials involves pulling the crown out and simultaneously pushing both buttons on the side of the watch for about two seconds. This action should reset the dials to their original positions, aligned straight up at the 0 mark. However, in my case, the second subdial stops at around two out of three marks, and the 1/10th of a second subdial resets to one out of two marks consistently. It is clear that the watch is not functioning as it should.

Order #[redacted]-[redacted] I received an email notification that my delivery had arrived, but I didn't find it. Living on the ground floor, I had to send a family member to search in the building. Surprisingly, my package was left on a different floor in front of another resident's door. Luckily, we recovered it, but the situation is worrying. I could have lost $47 worth of coffee pods if it wasn't found. The delivery person, a woman in a private car, seems to have overlooked the marked apartment numbers. Feeling disappointed and concerned, I may avoid ordering from Amazon in the future due to this incident. Delivery errors in shared buildings like mine could lead to lost packages. I hope this issue can be addressed to prevent similar mishaps in the future. Laura P. [redacted] Sheldon Rd., Apt. F-12 Brookpark, Ohio [redacted]

I recently purchased hubcaps for my Toyota Camry [redacted] from Amazon, but unfortunately, they were not suitable for my wheels. I initiated the return process and discovered that I would have to pay nearly 30% of the hubcaps' cost for the return. The order number is Order# [redacted]-[redacted]. I have several concerns with this purchase: 1. Sellers should not be allowed to provide inaccurate information about their products. 2. The seller did not disclose in the item description that there would be a fee for returning it. 3. I want to leave a review to warn other customers about these issues, but I am unable to do so. I would like to warn other customers about these problems, but I need Amazon's assistance to do so. Thank you.

Hello, I bought the iWalk 2.0 Hands-Free Knee Crutch with ORDER # [redacted]-[redacted] on October 1st, and it was delivered on October 4th. I assembled it for my doctor to evaluate before permitting me to use it. Originally scheduled for October 29, my doctor's appointment got moved to November 6 due to his absence until today. Unfortunately, the doctor deemed the iWalk 2.0 unsafe for me. I've been a loyal Amazon customer since [redacted] and am interested in exchanging the iWalk 2.0 for the Drive Medical Transport Chair (19" wide, blue) priced at $[redacted].37. This chair has been approved by my surgeon for use during my ankle surgery recovery period. The return falls only 3 days beyond the deadline (Nov 3). Your help is greatly appreciated. Thanks, Colleen W.

Hello, I received an email from Amazon Customer Service about a month ago informing me that my Amazon Account had been closed due to excessive cancelled orders. I understand and accept the decision to close the account. I am reaching out to appeal the closure in hopes of being allowed to create a new Amazon Account connected to this email address. I thoroughly enjoy shopping on Amazon and am a loyal Prime member and Twitch subscriber. I value the opportunity to continue using these services. I apologize for any previous issues with the closed account and sincerely hope to resolve this matter amicably. Amazon is my preferred online retailer, and I have been a satisfied customer for eight years. I kindly request the chance to open a new account with my current email address. I appreciate your assistance and understanding. Best regards, P. Micciche

To the Customer Care Manager, I am extremely frustrated with the billing process on Amazon. I feel that my time has been wasted with unsuccessful order placements and billing issues. I am unable to shop using my debit card due to continuous errors during payment processing. The lack of a Cash on Delivery option forces me to use my card, but the process always ends in order cancellation despite receiving confirmation messages. This repetitive cycle is disappointing, annoying, and a waste of time. The absence of a straightforward solution and the inability to contact customer service via phone only adds to the frustration. Please address this matter promptly. Thank you.

Hello, I am Julie Garza and my husband Felix Garza. We are members of Amazon with our own account. We inadvertently have our credit card and contact information stored on a family member's Amazon account. This family member, Violetta Garza, allowed us to use her Amazon account when she had Amazon Prime in the past. We are currently estranged from her and need our personal information removed from her account immediately. Our Amazon account is under our daughter Skylar's name, with the password Rmonkeys1177. We have identified two Chase bank credit cards with one ending in the last four digits #[redacted]. We are concerned about our credit card security and would appreciate your assistance in removing our information from her account. Thank you for your help. Julie & Felix Garza

I encountered an issue trying to watch a show called [redacted] Words on Acorn through my Amazon subscription. Two episodes in the second season had no audio. I attempted to watch on my Fire TV, iPhone, and iPad without success. Eventually, I had to buy the episodes on Amazon to get audio. I did not intend to cancel them, just wanted to watch with sound. I'm seeking a credit for the purchased episodes as I am already a subscriber to Acorn. I would appreciate if the credit could be applied so I don't have to pay for the episodes again. Thank you!

My Amazon account under the email [redacted] has been locked or canceled, citing "illegal activity" without specifics. Despite contacting customer service three times, I have yet to receive any communication from an account representative explaining the account status. As a customer since [redacted] without prior issues, I'm concerned. Reassurances of receiving an email within 2-3 business days have proved fruitless. I'm eager to understand the cause of the account cancellation and seek reinstatement as I value Amazon for my purchases. I hope to engage with an account representative soon to resolve this situation promptly. Sincerely, Mark J Zarzycki