Amazon Customer Service Issues

Dear Team, I am writing to address an issue I faced today with my registered mobile number [redacted] on Amazon. Today was the expected delivery of my product, but despite promises, it was not delivered. I tried to contact the Amazon delivery agent since 11 am but received no response. The agent's phone was off until 7 pm, then when he finally answered at 8 pm, he ignored my call. This lack of professionalism is unacceptable. I hope this email prompts a serious review of your delivery services. Sent from my iPhone

I want to report a scam incident I encountered. When I called a phone number claiming to be Amazon to update my credit card information, I spoke to a suspiciously rude individual with an Indian-sounding accent. Despite feeling uneasy, I provided my new credit card details and password. The person on the call then asked me to perform various actions and even managed to access my computer remotely. It took me a while to realize it was a scam, and I disconnected the call. However, they called me back immediately. Fortunately, my credit card company flagged the recent activities as suspicious and prevented any unauthorized transactions. I regret not noting down the original number I called or the one that called me back. The initial number I dialed was easily found on Google under "How to Contact Amazon" or "Amazon Prime." I am unsure if Amazon can trace these numbers, considering they may change frequently. I just wanted to share this cautionary experience with everyone.

Subject: Request for Assistance with Blocked Account To: [redacted]; [redacted] Good evening, I hope this message finds you well. I would like to express my gratitude for the exceptional services your company provides. I have been trying to contact you through various channels regarding my blocked account without any luck. My account is new, and it was locked after I added gift cards as payment for services rendered. These funds are vital for me as they serve as my main source of income and savings. I kindly request a review of my case to resolve this matter promptly. Your understanding and support in this situation would mean a great deal to me. Warm regards, MAS Email: [redacted]

Since early October, I have been receiving unordered items like balloons, a hair brush, a toy, candles, a phone case, a mirror, a flash drive, a phone screen protector, and a charge/sync cable set. Despite checking my credit cards, I found no charges from Amazon for these items. I noticed the shipping labels have my last name misspelled as Matsumoyo instead of Matsumoto. I already contacted customer service about this. Can I send a picture of the shipping labels for you to help me find the senders? How should I handle these items? My name is Masaharu Matsumoto, and my address is [redacted] Ione Rd., Henderson, NV 89[redacted]. Thank you for your assistance.

I would like to bring to your attention that as a Prime member of Amazon, I placed an order for a OnePlus 6T on November 1st with an expected delivery on November 2nd. After receiving the delivery agent's contact details, I was informed the delivery would occur at 3 pm. I took a half-day off work to ensure I could receive the urgent package. However, the delivery agent arrived at 7 pm and claimed delivery was attempted without response from me. I contacted customer service, and after being directed to Mr. Anmol, I was told to wait until 9 pm and not allowed to contact the delivery agent. Despite waiting until 9 pm as instructed, the package was still not delivered. Following up with customer service, I was advised to wait until 10 pm as the process was being escalated. Unfortunately, the promised one-day delivery was not met. On November 3rd, after the package was not delivered, I contacted customer service for a third time and was informed to wait until November 4th due to workload. As a Prime member, I expect prioritized service which was not reflected in this experience. I had rearranged my schedule to accommodate the delivery, yet I ended up waiting tirelessly. Customer satisfaction and timely deliveries are crucial. I urge for immediate action to ensure the delivery of my package this evening.

Order number [redacted]-[redacted]: I purchased a plazzo for an 8-9-year-old girl priced at [redacted] rupees from Naughty Ninos Pvt Ltd on October 19. The plazzo I received on October 25 was too big and made of poor quality material. I requested a refund the same day but have not received it as of October 30. When I contacted the number provided, Mr. Pramod assured me that action would be taken, asking me to send the order number via message. Despite sending it for three days, there has been no progress. Upon calling, he seems constantly occupied with excuses. It has been 11 days, and I am still awaiting my refund, even though I selected Amazon Pay balance as my payment method.

My Amazon account has been locked, and I received the following message: "Hello, We have disabled your access to this account because the billing information for your visa card ending in XX does not match the details on file with the card issuer. You will be unable to access your account or make purchases until we verify your information." Accidentally input the wrong card details, leading to this issue. Before my account was locked, I checked my gift card balance to find it empty. I added a $[redacted] gift card to my account recently to shop on Amazon. After this happened, my account was locked, and I couldn't determine what occurred. I hope my account gets unlocked so I can review my balance and clarify the situation. I am expecting Amazon to provide a new $[redacted] gift card code to replenish my balance once my account is accessible.

Our order was marked as delivered, and a photo of the package on a doorstep was sent to us. However, the picture did not show our door or doormat. After contacting customer service, I was transferred to Amazon Logistics by Colette. Despite being able to track the exact delivery location, they couldn't provide the information or contact the driver. I was advised to wait for 24 hours in case someone unknown returned it, which is frustrating as I needed the item for an event tomorrow. I requested a refund due to this disappointing service, especially since we are Prime members. The inability to reach the driver seems absurd.

I recently contacted Amazon customer support regarding an issue with an advertised product. Despite being informed that I would receive an email within 24 hours, I prefer to also submit my complaint in writing. While searching for "Babe the pig," I encountered "Slicey the Pig Dashboard Wiggler" in the "Holiday Toys - Preschool" section. This item, described as "cute and cuddly," depicts a pig self-harming with a sword, which I find disturbing. As someone affected by suicide, I believe this portrayal is insensitive and inappropriate. Amazon should demonstrate responsibility and empathy by removing this product from sale, not solely from the children's toy category.

I used to be an Amazon customer, but I've stopped ordering from you for a few reasons. First, the checkout process has become too complicated. I prefer a simple shopping experience where I can place my order and input my card details without any hassle. The promotions like Prime Time just add unnecessary steps to the checkout process, making it frustrating to complete an order smoothly. I don't want to commit to Prime; I just want to make a purchase and move on. Once your website becomes more user-friendly, I might consider shopping with you again. After finishing this message, clicking continue, I'm still here staring at my screen with a spinning flower icon, which is a waste of time.

I was a past Amazon customer, but I have stopped placing orders due to the difficulties I face during checkout. I simply want to shop, place my order, and input my card information. It seems this straightforward process is not the norm for your website. I find the Prime Time and other checkout processes overwhelming and it deters me from completing my purchase smoothly. I am not interested in signing up for Prime; I just want a straightforward shopping experience. If Amazon can enhance its site for a more enjoyable shopping experience, I would consider returning as a customer. As an example, after finishing this message, I clicked continue and the website is still loading with a spinning flower icon, wasting my time.

Hello, my name is Sachin Kumar residing in Toronto, Canada. I recently placed an international order from Amazon to India for my cousin and other family members, but unfortunately, I am extremely disappointed with the quality of the items received. I find it perplexing why Amazon lacks quality representatives. Shouldn't they ensure that the products they send match the website descriptions perfectly? I ordered a pair of Woodland shoes, and to my dismay, they arrived with black marks and dirty. How can this be acceptable after spending a decent amount of money? Similarly, the teddy bear I ordered for my sister was damaged and of poor quality. Details of the Woodland Men's Khaki sneakers: Order number: [redacted] Details of the Nayaka's RT soft toys Brown Bear: Order number: [redacted] I have been attempting to contact Indian Amazon customer service, but unfortunately, they are unresponsive. Remember, it takes years to build customer trust and only seconds to lose it. Please, take action to resolve this issue. Thank you.

I had placed three orders scheduled for delivery yesterday, Saturday, November 3, [redacted], with the order numbers [redacted], [redacted], and [redacted]. Despite the tracking showing the items as "delivered and left in a mail room," we live in a townhome without a mail room. Upon contacting Amazon support, the representative confirmed the items were delivered to the wrong address and arranged a refund. However, as of today (Sunday), we have not received any notification of the refunds via email or our credit card statement for all three orders. Our subsequent calls to Amazon support yielded conflicting responses. Amy instructed us to wait until after Monday to pursue the issue, differing from the previous representative, and abruptly ended the call. Roxanne, in a stern and unhelpful manner, also advised waiting until after Monday, citing a 2-day waiting period post-delivery. It is disconcerting to receive inconsistent information and encounter unsatisfactory customer service, especially as long-time Prime members. Clarification on the refund status and support assistance would be greatly appreciated. Thank you, Meiji C. and Thomas A.

Hello, I am Mrs. Felicia Johnson. I am reaching out once again regarding my orders placed on Amazon.com last year. I ordered several items including a HTC Desire Rose Gold phone case, a New York Harlem hat, a Gold Chain with the letter H, a cancer survivor Grey Shirt with the word "Warrior," and a cancer survivor travel cup. Despite paying for these items with my card, I have not received them nor have I been issued a refund. I have communicated this to your customer service multiple times via calls, yet the issue remains unresolved. I kindly request either the delivery of my ordered items or a refund to my card. Thank you for your assistance.

Hello! My spouse and I believed there was a mistaken charge on our Amazon account last week and contacted your customer service. After speaking with Amex and stopping the payment for the supposed item, I was informed that it was an item we had previously ordered which had been on back order. The representative suggested we reorder the item since Amex would decline the payment. To our surprise, we ended up receiving both orders. I have now received an email requesting a new credit card for the initially disputed item. I only wish to keep one. Can I return the item linked to the disputed credit card charge? Order # [redacted]-[redacted].

I bought Season * of Blue Bloods on AmazonPrime on October **, **** with order number D**-****-***-*******. Watched episodes *-* without issues. But when trying to watch episode *, got a message saying "This subscription isn't supported on this device. You can subscribe on other devices." Encountered this on both Samsung and LG HD TVs. Tried resolving via Customer Service with Matthew and Bianca from Amazon video department, which was frustrating. Please fix this problem or refund my subscription. Thank you. - Linda K.

I bought Season 9 of Blue Bloods on Amazon Prime on October 13, [redacted]. I successfully watched episodes 1-5, but encountered an error message when trying to watch episode *. The message stated, "This subscription isn't supported on this device. You can subscribe on other devices." I experienced this issue on both my Samsung HD TV and LG HD TV. Despite attempts to resolve this with Customer Service over the phone, my interactions with Matthew and Bianca were unhelpful. I request either a resolution to the problem or a refund for my subscription. Thank you. - Linda K. from Gulfport, MS.

Today, I was eagerly expecting a package from Amazon all day with a promised delivery before 8 pm. Unfortunately, no one showed up, and I received an email stating that USPS couldn't enter my building to deliver the package, instructing me to contact them. My frustration mounts as my large front door clearly displays the number [redacted], making it easily locatable. The importance of the package for my health makes this delay incredibly frustrating and unacceptable.

I purchased ear cushions under order number [redacted]-[redacted] on October 8, [redacted], for $17.90. Unfortunately, the cushions do not fit my Sony MDR-10RBT headphones as advertised. The box indicated they were compatible, but the instructional video on the website mentions compatibility with the MDR-1A model instead. I am unable to reinstall the original cushions, and now my $[redacted] headphones are unusable. The vendor claimed I provided the wrong order number, but after reconfirming, I am still waiting for a resolution. A refund of $17.90 is not enough to cover the cost of new earphones. This experience has left me very dissatisfied with my purchase.

Subject: Inquiry About Amazon Listing Integrity Hello, Navigating through Amazon's reviews to purchase The Body Shop Shower Gel in Moringa, I noticed numerous unrelated reviews and customer images. I asked the community about this issue and received confusing responses until one person pointed out the sub-listing section. In this section, I observed different products, like The Body Shop Moringa Treats Gift Set, being inserted instead of the correct item, causing me to receive the wrong product twice. Amazon's live chat support expedited a replacement, but it was the same incorrect item. I now question if this violates Amazon's listing standards, as it seems misleading. I find it challenging to discern relevant information amid unrelated reviews, images, and answers. This experience, starting in August, indicates systemic errors rather than random mistakes. I am contemplating reaching out to higher management to suggest corrective actions for these incidents. I appreciate any insights or assistance on this matter. Thank you.