Amazon Customer Service Issues

I made an order for a Ravin Crossbow on Sunday with Order [redacted]-[redacted]. Being a Prime Member, I paid an additional $21 for one-day delivery guaranteed to be here today (Tuesday). However, I just received notice that it will arrive tomorrow. Despite speaking with customer service rep Shivam Kumae, who guaranteed it would come today, it seems it won't happen. Now I have to wait another day at home for the delivery. The situation is very disappointing and frustrating. Since I already have 2-day delivery as a Prime Member, I would like Amazon to refund the extra shipping fee I paid. Thank you, J. Barnum

I have been trying for over three hours to contact Amazon regarding an unauthorized package I received. Initially, I noticed changes to my account and couldn't log in. After attempting to reach customer service with no luck, I mistakenly emailed them from the wrong address. Upon checking my correct Amazon-associated email, I found a notification about a recent email address change on 10/27. This breach is troubling, especially since there have been unauthorized charges on my credit card. I urgently need to resolve this security issue with Amazon. Dorothy B. Home: [redacted] Cell: [redacted]

Hello, I am reaching out from duijia regarding our Amazon account situation. I have tried contacting Amazon through the provided link numerous times, but I have not received any confirmations. Our account was banned for identity verification issues, and I discovered that multiple accounts were created by my predecessor. I only have a few email addresses and one phone number associated with these accounts. We are solely interested in keeping the duijia account linked to [redacted] I kindly request assistance in identifying and closing all other accounts except for duijia. Your prompt attention to this matter would be greatly appreciated. Thank you for your help, Joe

Dear Sir, I am writing to inform you that I returned the Bracevor Redmi 4 Back Case Cover as it was not compatible with my Redmi 4 (Gold 4GB 64GB Storage) purchased from your store. I returned the item on 27-07-[redacted], and it was received on Jul 30, [redacted]. However, I have not yet received my refund of Rs.[redacted] as mentioned in the refund issued on Jul 27, [redacted]. According to my account, it should have been applied to my Amazon Pay balance within 2-4 hours of the return receipt, but it has not been processed. I kindly request your prompt assistance in resolving this matter and issuing my refund at your earliest convenience. Thank you, S.D. Contact Seller: Bracevor Message Sent Please allow 2 business days for Bracevor to respond. Amazon will also receive a copy of your message. Thank you.

Hello, I have a question regarding a product being advertised on Amazon, the BaByliss Diamond Big Hair Dual with an original price of £60.00, now on sale for £41.99 with free delivery in the UK. The ASIN is B01K8RYA1O. While there are five product images available, I have noticed discrepancies. The 1st and 3rd images differ from the image displayed on the BaByliss box shown as the 4th image. Upon visiting the official BaByliss website, the product appears different from what Amazon is displaying. I would appreciate it if you could verify whether this is an authentic BaByliss product and not a counterfeit. The significant price drop raises concerns about the authenticity, despite being labeled as a good deal. The conflicting images make it difficult to trust the product's legitimacy. Furthermore, the mention of "Dispatched and sold by Amazon in certified Frustration-Free Packaging" raises questions about whether the product will arrive without its original BaByliss packaging. I would like clarification on this matter before making a purchase. I await your response. Thank you, P.

I placed an order for a Philips Bluetooth speaker with order ID #[redacted]-[redacted]. I selected Prime for quick delivery. The initial delivery date of October 30th got postponed to October 31st. After reaching out to the Delivery Boy at 11 AM, he promised delivery on the same day. However, when contacted again at 4 PM, I was informed that due to my location being off-route, the delivery would be pushed to the next day. I am upset with this excuse as managing the routes should not be my concern. A one-day delay is acceptable, but attributing it to being "out of the route" is disappointing. I am keen on receiving my parcel today as originally planned.

Hello, I am experiencing an issue with my account. It was locked right after I created it with Acer. Despite being a prime account, I have been unable to use it. I have sent emails and faxes per your request to verify my debit card details in order to unlock the account. I have also contacted you by phone, expressing my desire to close the account due to being charged monthly fees for prime benefits that I cannot access with the account being constantly locked. Currently, I am not in the USA, but my debit card remains active, and I continue to be charged repeatedly. Additionally, I am facing bank fees as my balance is now almost -$[redacted]. Although I was informed last month that my account would be closed, it remains open. I kindly request the closure of my account and a refund of all fees paid for the prime subscription, as I have been unable to benefit from it. I would appreciate it if you could provide me with further information via email regarding this matter. Thank you.

Subject: Concerns about Amazon Funding an Islamic Charity I am contacting you to express my concern regarding a recent decision made by Amazon to fund an Islamic charity in the UK with a leader who supports practices like child marriage, FGM, and stoning. This decision has deeply offended me, and I am considering discontinuing the use of Amazon services. The incident took place on 9/10/[redacted]. I urge Amazon to reconsider funding such a controversial organization which represents a barbaric segment of the UK population. I am eager to receive a swift response on this issue, as I intend to document this case as per Trading Standards guidelines. Kindly reply to this email address. Thank you, Jamie J. Registered email: [redacted] Order reference: [redacted]

I need help with a recent order issue. Back in August, I ordered decals from Decal the Walls through your site. They sent me the wrong order, and despite numerous attempts to contact them via phone and email, I have not received a response. I even sent the package back with a letter outlining the issue. After hearing from Ro Conroy with excuses on September 11th, I have not had any further communication from the company. Unfortunately, my order number was lost, but you can reach me at [redacted] or mail me at [redacted] Via Lago, Webster, Tx [redacted]. Your assistance in resolving this matter would be greatly appreciated.

I recently purchased a $[redacted] Amazon gift card at a Safeway store last night. Upon attempting to redeem it, I encountered an issue with the scratch-off area. Some of the material did not come off properly, leaving me unable to read the full claim code. I refrained from further attempts to avoid damaging the card given the two bubbles on the front. Safeway directed me to contact Amazon for assistance. Could you please provide guidance on how I can successfully redeem the card and apply the $[redacted] to my Amazon account? Thank you, Meredith

Last spring, I purchased a full bed frame through Amazon Warehouse Deals. Upon delivery, I realized I only received the 'Headboard Carton' and not the 'Bed Carton' containing essential parts. The box I received did not indicate it was one of two boxes. I'm now faced with the challenge of not being able to assemble the bed frame completely. I seek assistance in locating the missing 'Bed Carton' or arranging for a replacement to be sent. Your help would be greatly appreciated so I can finally enjoy the bed I purchased back in May. Order details: * Ordered on May 12, [redacted] * Order# [redacted]-[redacted] * Delivered on May 16, [redacted] Product: Dexter Complete Bed with Decorative Metal Castings and Globe Finials, Hammered Brown, Queen Sold by Warehouse Deals, Inc. for $[redacted].65

After ordering multiple books, I received an email claiming to offer a free sample of PHENTERAGE GARCINIA for just the shipping cost, due to being a loyal Amazon customer. However, I was unexpectedly charged before the product arrived. Subsequently, another charge was made for a second shipment without my consent. I am concerned about the unauthorized charges and the misuse of Amazon's reputation in this scam. How do these scammers access personal information from Amazon? I have halted further shipments, but the company refuses a refund for the money taken from my account. This deceptive marketing tactic raises doubts about the quality of the product. It is crucial to address and prevent such fraudulent activities to avoid losing customers' trust.

Hello, I am following up on my recent LED grow lights purchase and need the tracking number for the shipment via the Swedish mail system. Usually, I receive an email with this additional tracking information, as shown in the sample email provided. Without this tracking number, I am concerned that my package may be returned undelivered. Your prompt assistance in providing this number is greatly appreciated. Thank you for your help. Best regards, Axel K.O.H

IMEI: [redacted][redacted] MODEL: Honor 7X I have been unable to reset my password and access my phone despite having face recognition, fingerprint ID, my Google account, and my phone number and email registered on the Huawei official site. I have reached out to the service center and Huawei Technical Support, but they are insisting on resetting the phone. Despite the government guidelines for mobile companies to assist users of BAND A10 devices in password resets without data loss, the support has not been helpful. It's frustrating that they don't seem to value users' data. I urgently need assistance as I have been locked out of my phone for the past week.

I recently placed an order for two items, the Lumbar Pillow RS1 from Relax-Support for $34.90 and the Brentwood Home Zuma Therapeutic Foam Bed Wedge Pillow for $32.69 from BrentwoodHome. Regrettably, I only received the lumbar pillow in my delivery yesterday, and tracking information states both items were delivered together. The UPS tracking number for the shipment is Tracking ID 1ZW[redacted][redacted]. I kindly request your assistance in ensuring the missing Bed Wedge Pillow is sent to me promptly. Thank you for your attention to this matter.

Hello Amazon Customer Service, I need help with a recent unauthorized charge on my debit card ending in [redacted]. The charge was not made from my Amazon account associated with my email [redacted] After speaking with a representative, I discovered that my ex-partner, Greg Masessa, used my debit card to purchase a prime membership on his account linked to the email [redacted] I am in the process of filing a restraining order against him due to repeated incidents like this, despite us no longer being together for years. I kindly request for his account to be disabled or penalized for fraudulent activity. While I appreciate the refund, I also ask for the cancellation of the prime membership he acquired using my money. Additionally, I would appreciate a receipt or proof of this purchase for legal purposes. I await your prompt response as this situation is concerning for my safety. Thank you for your assistance thus far. Sincerely, Liz

Good morning, my name is Karan Singh from Amazon customer service. I'm here to assist you with canceling your order. Please note that you will need to proceed with the cancellation from your end as I don't have access to cancel orders externally. If you wish to change the product, you can cancel your order on your account. Rest assured, I am here to guide you through the process. Kindly pay attention to the instructions so we can help resolve this matter promptly. Thank you for reaching out. Karan, Customer Support at Amazon India.

For the past two weeks, I've been struggling to log in to my Amazon account. When I tried to sign in, the system asked for the expiry date of my old credit card, which was cancelled six months ago. Despite contacting customer support three times without any assistance, I reached out to Amazon Australia's helpline at [redacted] on Wednesday at 10 a.m. An agent helped me update my card information but the confirmation code was never sent to my mobile. I called again on Thursday around 11 a.m. and another agent promised to escalate my issue, but no one has contacted me yet. It's frustrating not being able to access my account after trying so many times. - Peter B.

Hello, I am Kevin Burke residing at 2 Lothian Road, Intake, Doncaster, DN26HN. I own two email accounts associated with your services: [redacted] and [redacted] Upon reviewing my bank statements, I have realized that Amazon Digital and Amazon Prime have been charging me £7.99 each per month. I visited my bank, and they advised me to contact you regarding this matter. I want to clarify that I never subscribed to Amazon Prime or used Amazon Digital. I kindly request the immediate cancellation of both subscriptions and the removal of my card details from your system. There are two cards linked to my account that need to be removed. Additionally, I am seeking a refund for all charges made by Amazon Prime and Amazon Digital. I would appreciate confirmation of this request and any further updates. I look forward to your prompt reply. Thank you, Kevin Burke

A couple of days ago, I placed an order for a bumper cover for a Dodge Caravan. I thought I had provided all the necessary information as the transaction seemed complete with no prompts for additional details. However, when I called customer service today, I was informed that more information was needed for the order in the cart. I am willing to provide the required details if contacted. Please reach me at [redacted] or email me at [redacted] or davehatch8048.