Amazon Customer Service Issues

I recently received a package containing a camera and hermit crab food. Unfortunately, the box with the camera was damaged. I can provide photos of the package prior to opening the camera box if needed. The camera itself seems undamaged, but I am concerned as this isn't the first time I've received damaged items. Previously, a wallet I ordered arrived wet, which was unacceptable. The camera package appeared to have been dropped before it was placed in the larger box for shipping. I believe it is important to address this issue to prevent similar incidents from happening in the future. I kindly request that the matter be looked into by your team. Thank you.

My account is [redacted] On August 28th, I reported 5 unauthorized transactions to Amazon customer service due to a hacker accessing my account and making purchases. Despite reporting the issue months ago, with a history of disputed transactions, the matter has not been resolved. Today, I managed to log in after struggling to access my account. I observed fluctuations in my purchase history, with previously removed items reappearing. The delay in resolving this issue and refunding the $[redacted] charged to my MasterCard is concerning, especially when it is evident that I did not make these purchases and the hacker benefited from these fraudulent activities. The persistence of certain items in my purchase history, like pants and a jacket, indicates ongoing unauthorized transactions. I urge Amazon to thoroughly review my account interactions and expedite the resolution process, as it has been ongoing since August and now stretches into November. I seek clarity on the progress of addressing this matter and the expected timeline for its resolution.

I made a combined order with multiple items, all promised to arrive by Saturday. One item ([redacted]-[redacted]) was delayed until Oct 31st. I contacted customer service immediately, got a refund for it, and was ensured it would arrive by Saturday. Most items arrived on time, but the delayed one has not yet been delivered. Another critical item, due by yesterday, (order #[redacted]-[redacted]) is now scheduled for Wednesday. I need both by tomorrow, as promised. If not, I will have to buy replacements. Best, N.S.

Placed an order on October 24, [redacted] with Order# [redacted]-[redacted]. The package contained double A and Triple A batteries. Unfortunately, upon opening it, one of the battery packets was slit open, and the batteries were loose in the envelope. The packaging itself seemed intact. I am unsure if this was intentional or if the batteries are new. I have photos for reference and can share them if needed. Please provide guidance on where to send the photos. Opening these packages without tools is challenging. I make numerous purchases on Amazon, and this occurrence surprised me. I am willing to return the damaged package for a replacement.

I was eager to receive my Calm Spirit Teapills from Amazon ordered on 27-October-[redacted]. Unfortunately, even though the order page claimed the package was "handed directly to resident," it was never delivered. Despite the supposed delivery confirmation, I did not receive the product and had no opportunity to even sign for it. I have experienced this issue multiple times where packages are marked as delivered but are nowhere to be found. I have initiated a return process, but Amazon's website does not provide appropriate options for such situations. I am seeking a full refund for the undelivered product and would appreciate receiving credits for previous returns that were declined erroneously by Amazon. I hope Amazon can rectify this situation promptly as I have incurred unnecessary expenses due to their error.

Dear Sir, I am writing regarding my recent purchase of a KEVIN LED TV. We are unable to get the installation and service support we need, even after receiving the item. We have tried contacting the customer care number and the numbers provided on the website, but they are not working or are not being answered. I am concerned about whether Amazon has verified the authenticity of this vendor before selling their products. Any warranty issues could lead to customer dissatisfaction with Amazon and may result in escalations to various consumer forums. I kindly request that you address these issues and provide the necessary support promptly. Best regards, Arvind S.

I placed an order on Amazon India on October 12th and received order number [redacted][redacted] via SMS. Subsequently, I received another SMS on October 15th, stating that my order was dispatched and provided me with tracking ID AWB [redacted]27 through Ecom courier service. Despite being informed that my order would arrive on October 26th, I did not receive it. After contacting Ecom multiple times and filing a complaint at their headquarters on the same day, I was still unable to obtain any information on the delivery status. I have faced inconvenience as a loyal online shopper, and this experience has been disappointing and frustrating. I am now contemplating canceling my order if it is not delivered as promised. I request assistance in resolving this issue promptly.

I am experiencing significant frustration as none of my devices are showing up on my account except for my phone. I am certain that I am logged into a Samsung Television, a JVC Googlecast, Roku 3, Roku 4, and an LG Television. During a conversation with one of your account representatives, I was informed that I have around 9 separate accounts. I am requesting that these accounts be consolidated. I am aware that I am logged into my ex-husband's LG TV and his Roku, but these do not appear in my digital orders. The additional email addresses that may be associated are as follows: [redacted], [redacted], [redacted], [redacted], and [redacted] My name is Stephanie Boles, also known as Stephanie Raborn. My phone number is [redacted]. I am kindly asking for this matter to be escalated. If this issue persists, I may consider canceling my credit cards and requesting the creation of a new account. The situation is extremely frustrating as I should have control over unauthorized devices, especially since charges are appearing on my account indicating some form of connection.

I am experiencing some frustration with my Amazon Prime account. It has been suspended due to non-payment, even though my subscription is paid until November 1, [redacted]. Payments are automated on the same day each month. I suspect a mix-up occurred when I couldn't cancel another membership in time, resulting in declined charges. This might have affected my Prime account. Despite explaining this twice over the phone, representatives insist that my payment history shows I pay on the 23rd, contrary to my bank statement. I am feeling misunderstood and accused of dishonesty. I urgently need this issue resolved.

Hello! I purchased a pair of Sketchers with Order # [redacted]-[redacted] that were delivered on 8/31/[redacted]. Unfortunately, the strap broke after just a few days of wear. I then requested a replacement pair with Order # [redacted]-[redacted], which I received on 9/17/[redacted]. Now, after only a little over a month, the strap on the new pair has also broken in the same spot as the previous one. The 30-day return window closed on 10/13/[redacted], but considering the quality issue, I would normally seek a store credit if not a refund for a $49.99 pair of shoes. The material is quite thin, and I wear the shoes only 2 or 3 times a week, so durability is a concern. Repair costs almost half the price of the shoes, and given that this has happened twice with different pairs, I'm hesitant to keep them. Can I still return them for a refund or credit due to the recurring issue?

I recently received an email from Amazon about a purchase I did not make. The email referenced an order for an "Epson T702XL-BCS DURABrite..." being sent to someone I don't know at an unfamiliar address. The email was addressed to my correct email, but it's one I don't associate with my Amazon account. I'm concerned about this apparent mix-up - any insights?

I regularly provide reviews on Amazon for products that I purchase. I aim to offer helpful information to other customers and most of my reviews are positive. Occasionally, especially for movies, I will provide clear feedback if I'm dissatisfied. I haven't encountered any faulty products, so I haven't reviewed any poor-quality items. However, when I tried to leave a review for a movie I watched recently, I received a message stating that I have been blocked from leaving reviews due to breaking a rule without any explanation. I am puzzled as to why I have been blocked without warning or any details on what I did wrong. I always ensure my reviews are respectful, free of profanity, and do not attack other reviewers. I also have never promoted products for personal gain. I'm confused about why this sudden block has occurred without a clear reason provided.

I recently experienced a scare with potential hacking on my Amazon and other accounts. Out of caution, I proceeded to update my email and password for Amazon, making sure to switch from [redacted] to my new email, [redacted], and I also created a new password. The issue started when I needed to verify my password change via a verification code. However, I struggled to keep the link open to input the code while retrieving it from my Gmail account. I requested both the link and the code be sent to my Gmail for easier access, but the validation process proved challenging, making it hard to confirm my identity and move forward with my Prime account under the updated email and password. After struggling for over two weeks, I may need to consider creating a new account as a new customer if I cannot resolve this verification issue soon. Time is of the essence as I rely heavily on Amazon.com and need to ensure my account is in order promptly.

I used to have my account linked to [redacted], my old school email. Now that I am no longer in school, I updated my email to [redacted] I've also changed my contact phone to [redacted] and my name from Carolyn to Laura and then back to Carolyn. Unfortunately, after making these changes, I discovered that all my previous order history and records have disappeared. I urgently need access to my account with all my past orders saved. Last night, I tried to request three return labels but realized they were being sent to my old email, which I can no longer access. This issue prompted me to update my account information. I am leaving town for a few weeks and need to resolve this return situation today before my departure.

Dear Sir, I am writing to address the issue I encountered with my recent order number [redacted]-[redacted] and ID number [redacted]54. Today, your courier services contacted me regarding the delivery of my order item to my home. Unfortunately, the courier boy was unable to locate my address and claimed he could not deliver the item. Consequently, I received a message stating that the package is being returned to the seller due to refusal at the delivery address or order cancellation. I am distressed by the courier's behavior and would like to understand how I can make future purchases on Amazon given this experience. I am requesting for either the item to be redelivered to me or a refund of my money. I seek your cooperation in resolving this matter and appreciate your guidance on the return process. Thank you, Ananda Nayak

I bought this item on September 9, [redacted], in the color 2T1 Grey. The price was $20.99 with FREE Shipping for orders over $25 by Amazon. Expected delivery is between Mon, Nov 5 - Fri, Nov 9 with FREE Shipping selected during checkout or as soon as tomorrow if One-Day Shipping is chosen within the next 7 hours and 10 minutes. The item is currently in stock, sold by PHYSEN and fulfilled by Amazon, with gift-wrap options available. Additionally, there is an option to include a SquareTrade 3-Year Home Improvement Extended Protection Plan for $3.92. This product is the PHYSEN Europe Style Piano Waterproof Wireless Doorbell kit containing 2 Push Buttons and 1 Plugin Receiver, with a range of 1000ft, 4 volume levels, and 52 melodies. The Receiver requires no batteries.

I recently relocated and ordered furniture from different vendors including items from Amazon. Unfortunately, some packages were sent to my old address. The new owner notified me on Sunday when he was leaving for a business trip to Europe, prompting me to collect the packages. Due to the chaos of moving, I had forgotten about these items and purchased replacements locally. Now, I have unused products that I would like to return, but I noticed the return window has closed on the website. I understand the policy but given the circumstance, I kindly request an exception for these unopened items to be returned for a refund. I only realized I received them 36 hours ago. I appreciate your understanding and hope to hear from you soon. Thank you for your help. Sincerely, Cliff M.

Hello, I am reaching out because there seems to be an issue with my recent order. According to the tracking information, the delivery was marked as completed on Oct. 27, but I did not receive the package. I contacted FedEx for assistance yesterday, and they mentioned sending a tracer but have not followed up as promised by noon today. I am particularly concerned because I paid an extra $50 for expedited shipping to ensure delivery by this Thursday. The other items in my order arrived timely, except for the ibiyaya dog stroller, which cost $[redacted] and included a USA flag and solar attachment. I am upset by this situation, especially considering my current mobility challenges and the upcoming appointment at the Cleveland Clinic where my service dogs were supposed to accompany me. I am eager to cooperate with any necessary steps to locate the missing stroller and hold FedEx accountable for the delivery error. Please reach out to me by email or phone at your earliest convenience. I will be able to provide the order and tracking details promptly upon request. Thank you for your attention to this matter. Sincerely, Jan K. Cleveland, OH

I purchased a Lighting textbook and paid for expedited shipping to receive it by Monday. I was notified of a delay in delivery late tonight. Additionally, a second identical book with extra shipping fees was mistakenly in my cart, although I only intended to order one. I seek a reimbursement for the extra payment made for expedited shipping on the second book I did not order, which I have since canceled. As a dedicated Amazon Prime member with separate accounts for myself and my daughter, I am disappointed the product did not arrive on time, and I am uncertain of its arrival tonight as indicated by UPS. I have contacted UPS, and they directed me to address refund matters with Amazon. Thank you.

On October 26th, [redacted], I received an email from Amazon stating that my password was changed, which I did not request. Then on October 30th, [redacted], I received another email informing me that my email address associated with the account was changed without my authorization. My account is now inaccessible. I also noticed some unusual changes on the Amazon website before my account was locked. The checkout button had a slightly different shade of yellow, making me hesitant to proceed with my purchase. I contacted customer service via telephone, but I felt the agent may not have fully grasped the problem due to background noise during the call.