Amazon Customer Service Issues

I have not yet received my order that was marked as "DELIVERED" to my home. This is a gift that I urgently need. Thank you. Shipped via AMZL US Tracking ID: TBA[redacted]00 Tuesday, October 23 3:37 PM Delivered Columbia, US 8:40 AM Out for delivery West Columbia, US 6:31 AM Package arrived at a carrier facility West Columbia, US 1:26 AM Shipment departed from Amazon facility Concord, NORTH CAROLINA US Monday, October 22 9:55 PM Shipment arrived at Amazon facility Concord, NORTH CAROLINA US 6:31 PM Shipment departed from Amazon facility Charlotte, NORTH CAROLINA US 3:08 PM Package has left carrier facility Erlanger, KY US 8:26 AM Package arrived at carrier facility Erlanger, KY US 1:07 AM Shipment departed from Amazon facility Phoenix, ARIZONA US Sunday, October 21 Package has left seller facility and is in transit to carrier Phoenix, AZ US

Order # [redacted]-[redacted]. I regret ordering from this seller, as I was unaware the items were being shipped from China. The seller's website did not clearly disclose this. Despite their stated commitment to customer service, they are refusing to accept returns or provide a refund for shoes that do not fit. I spent $65.98 on this order and they are only offering a partial refund of $20. I am now seeking assistance to either return the shoes for a full refund or find a reasonable solution. I have tried to communicate through email with the seller, but I am now reaching out to Amazon for help in resolving this matter. Thank you for your assistance in advance.

Order # [redacted]-[redacted]. I wish I had known the seller was in China when I made my purchase to anticipate potential return issues. The product pages were not transparent about the origin of the shoes. The return policy mentions commitment to customer service but fails to clarify the no-return policy once items are ordered. I now have shoes that don't fit, but the seller won't accept returns or offer a full refund. Despite spending $65.98, they only offered $20 in return. I received an email from the company but am unsure how to reach Amazon's customer service. I will send another message via Amazon for assistance. Thank you for helping me address this issue and find a resolution.

Order # [redacted]-[redacted]. If I had known it was coming from China when I placed my order, I would not have chosen this seller due to concerns about return issues. The website did not clearly indicate the origin of the shoes. The seller's return policy emphasizes good customer service but does not mention the restriction on returns once an order is placed. Unfortunately, they are refusing to accept the return of the shoes that do not fit and are unwilling to provide a full refund. They only offered $20 back out of the $65.98 spent. I am seeking assistance to either return the shoes for a full refund or find a fair resolution. I tried to communicate with the company via email, but I will now reach out through Amazon's customer service to address this matter. Thank you for your help in resolving this issue.

Order # [redacted]-[redacted]. I wish I had known the seller was in China before ordering, as it affects the return process. Their website does not clearly state they are based in China. Despite their promise of good customer service, they refuse return requests. The shoes I received are too small/narrow, and I am now facing difficulty returning them or getting a refund. They only offered me $20 back from my $65.98 order. I contacted Amazon for help as the seller's email did not provide a clear avenue for resolution. Your assistance in resolving this matter is greatly appreciated. --Kirsten Guyaz

Hello, my name is Louis G. and I reside in South Africa. Recentlly, my Amazon Fire TV, which is registered to Barbara Gelman's account, became faulty. Since Amazon couldn't directly ship the replacement to South Africa, I opted to have it sent to my sister-in-law, Michelle H., in California. She is scheduled to fly to visit us on November 3rd, [redacted], and will be bringing the replacement unit with her. Barbara Gelman has shared the email from Amazon about the return process, but unfortunately, their system doesn't support returns from South Africa. I am inquiring whether it's possible to send the faulty unit with Michelle, who can then handle the return in the USA after she arrives there. This would necessitate an extension as she will be in South Africa for three weeks before returning. I kindly request a call at +[redacted]40 to confirm if this arrangement is feasible.

Last week, I ordered two long-sleeved shirts, expecting them to arrive in separate packages. However, when I received two white bags from Amazon at my Post Office last Monday, each bag had duplicate mailing labels. As a result, I was charged $9.85 in postage fees. Upon opening the packages today, I discovered that only one bag contained my two shirts. The other bag was meant for another customer, Hung Ha from Monterey Park CA. It seems I mistakenly paid for the shipping of someone else's order, as the outside label was addressed to me. My name is Jerrilyn Smith, and I can be reached at PO Box [redacted], Cabazon, CA [redacted], or via cell at [redacted].

I spoke with an Amazon representative this morning regarding a delivery issue with Amazon Logistics. Despite having my business hours on file, they attempted delivery after hours at 8:30 PM. My order has been out for delivery since 9:30 AM, with a promised delivery by 4 PM. The representative assured me the package would arrive by then but it is now 3:45 PM, and there is no sign of it. This delay is causing significant inconvenience, especially as the items were intended for my son's wedding. The tracking information shows it is still in Elizabeth since late last night. I am frustrated and concerned about the delay and lack of updates.

I urgently need assistance. My teenage daughter purchased a pair of boots that do not fit and we need to return them promptly. I reached out to Exotic High Heels who advised me to obtain a return label from Amazon since the order was placed through them. My daughter requested a return label from Amazon two days ago but we have not received a response. Despite contacting Amazon and speaking with representatives Steve and Ron L, I was informed that I need to obtain the label from the shoe company. Amazon mentioned that ExoticHighHeels.com should be contacted to provide the label. I even requested to speak with supervisor Cassandra P, who mentioned that ExoticHighHeels should send the addressed label directly to us. Exotic High Heels previously stated that Amazon should provide the label because the order was placed through them. This back and forth process is proving to be unproductive and does not align with Amazon's customer-centric reputation. I seek assistance as the current situation is not being resolved despite apologies and scripted responses from customer service representatives.

I finished my application and drug test yesterday for a warehouse position at Integrity Staffing. I was informed that my orientation would be on 11/6/[redacted] and my start date on 11/7/[redacted], pending the results of my drug screen and background check. However, I received an email last night stating that my orientation was today at 9 a.m. When I contacted Integrity, they mentioned that my application was incomplete, even though when I check online, it shows as complete and signed. Additionally, they informed me that I was considered a direct hire when I thought I had applied for a temporary position. I was advised to reach out to someone in human resources for assistance. Can anyone guide me on how I can get in touch with human resources? Thank you.

Dear Customer Service, I wanted to share my feedback on the recent ordering experience I had with your company. The ordering process was smooth and efficient, which I appreciated. While I found the shipping notifications and tracking information useful, I was disappointed that no specific delivery timeframe was provided. This left me uncertain about when to expect the package. The most concerning issue was the actual delivery. The delivery person did not attempt to notify me of the delivery by knocking on the door or ringing the doorbell. Instead, the package was left unattended on the steps of my house, which is situated by a busy street with considerable foot traffic. I only noticed the package later on when someone at home was leaving. I strongly suggest implementing measures such as requiring the delivery person to make contact with the occupants by knocking or ringing the doorbell and leaving a notice if the recipient is not available. This would help prevent situations where packages are left unattended and vulnerable to theft, especially in high-traffic areas. Thank you for considering these suggestions for improvement. Best regards, P. B./F.

Dear Amazon Team, I have been diligently seeking an update on the investigation promised regarding the incorrect replacement product I received. The product sent to me was not the one I requested for replacement. I would appreciate your assistance in this matter. Regards, Sudhish S. Dear Investigation Team, I have had conversations with your customer service representative and the investigation team, namely Ajay. Initially, I placed an order for a Dell Inspiron [redacted] on October 12th due to technical issues with the laptop. I requested a replacement three days ago. The laptop was delivered to my address today, but it was a Dell Vostro 15-[redacted] instead of the model I ordered for replacement. The inner box seal was open and resealed with black cello tape on the Amazon carton's outer packaging. I am providing detailed pictures of the received item. I urge you to take swift action against the seller as I suspect this error was intentional. I fear the seller might repair my original laptop and return it to me. If I do not receive a resolution within the next 24 hours, I will escalate this matter further. This issue has significantly impacted my work, and I feel deceived. The original laptop cost around 60k, whereas the replacement is priced between 21k and 30k on the Amazon app. I request a prompt response from your team with a timeline for receiving the correct laptop. Regards, Sudhish S.

I have encountered trouble reaching your customer service through the listed phone numbers, so I’ll outline my issues here. I bought a Compressor (ORDER# [redacted]-[redacted]) and a Square Trade Extended 2-year Protection Plan on the same day. Upon inspection, a professional identified a leak in the 1/4 disconnect of the compressor which seems to be a defective product. I have not used it beyond receiving and moving it to my garage. As I am struggling to find the correct contact numbers, I hope this message finds its way to you. I can provide photos showing the pristine condition but with the leak, as confirmed by a local airbrush artist. I wish to return the item and conduct further research before making another purchase. You can reach me at [redacted] or via my work email at [redacted] I anticipate your prompt assistance. Thank you, Darrough

Hello, I am highly disappointed with my recent purchase from your store, where I have been a loyal customer for many years. I had high expectations for the products I purchased in terms of customer satisfaction. I ordered a pair of size 11 boots from you as my shoe size is 10. Unfortunately, the boots were uncomfortably tight, causing my toes to go numb after walking in them for a while. I initially thought my feet had swollen, but even after trying them again later, they remained too tight. This led me to order a size 12 boot, reflecting the inconsistency in sizing between shoes and boots across different companies. If I do not receive a refund for this unsatisfactory purchase, I am seriously contemplating making this the last order I place with Amazon. Sincerely, W.H.

My sister in California ordered Blue Squid Face Paint and a skeleton poncho for my daughter's costume, but only the poncho was delivered to my house in Wisconsin. She received a delivery confirmation days ago but the face paint is missing. We searched the house and yard with no luck. We did receive a random refractor in the mail, a mystery to us. I hope we might have been sent the wrong item. It would be fantastic to have the face paint by tomorrow morning for our event, but even if it arrives tomorrow, we can use it on Sunday. Any assistance in resolving this is appreciated. Thank you. Mel L. [redacted] W Howard Ave, Milwaukee, WI [redacted] Order ID: [redacted]-[redacted] Purchased by Theresa L.

I am content with the product quality, but disappointed with the behavior of the delivery personnel. They seem irresponsible and unwilling to deliver to the specified location. Some even refuse to come to the mentioned landmark despite my requests. Grofers' delivery service is excellent, bringing everything to my door. In contrast, Amazon's delivery staff lack customer care, insisting customers come to them. This attitude is disheartening. I kindly request that they deliver to the proper address provided, and I will assist them in finding my residence. Also, I would appreciate receiving all my orders in a single shipment, as it's inconvenient to go out for each delivery separately. Thank you. Rashida

I recently received an email from your company on 10/19/18 about a password reset request that I did not make. Then, on 10/20/18, I received another email stating that the email address associated with my account was changed without my authorization. I have contacted your customer service representatives four times regarding this issue, and I was told that it had been escalated to your fraud and security team for investigation. However, I have not received any updates as promised. As a result, I am unable to access my account to make corrections or place orders. I urgently need this matter resolved. Thank you. MAC

I made a purchase that didn't arrive on time due to issues with the delivery person entering my building. I have my building's access code correctly stored on my Amazon account in two separate places. Despite verifying my door's functionality, the package was not delivered as promised. During my chat with Joy from Amazon customer support, she assured me the package would be redelivered on the same night. Unfortunately, it wasn't. Subsequently, I spoke with Myra, who mistakenly canceled my original order and created a new one without my consent. Myra suggested I keep the extra item from the duplicate order. This experience has left me frustrated and considering canceling my Prime account. I want to file a formal complaint against both Joy and Myra for their mishandling of the situation, which only made matters worse.

I contacted customer service this morning. Yesterday, I had trouble signing into my account and changed my password. After getting an email confirming the change, I tried to place an order today but faced the same sign-in issue. I realized my email was not recognized and an unfamiliar email appeared below it. Despite my efforts, I couldn't access my account. Customer service mentioned the unknown email linked to my recent order number #[redacted]-[redacted] from [redacted] or 6, which I find impossible. My current email is [redacted] I'm concerned about unauthorized access and potential credit card misuse. Amazon assured me they would suspend the email associated with the order for investigation, but I fear it may not happen. I rely heavily on Amazon and need urgent assistance to secure my account.

I placed an order for the YUMBOX Poche- Insulated Sleeve Lunch bag (Navy) and Cool Pack, Slim Long-Lasting Ice Packs. The seller hasn't delivered the items, and the order is marked delayed. They asked me to contact Amazon, but Amazon redirected me back to the seller. I reached out to the seller twice via email, but they claim not to have any information. The emails from the seller suggest reaching out to Amazon for help. I appreciate Amazon's usual fast and reliable service, but I'm stuck in between with no resolution. The order was placed on Friday, August 31, [redacted]. Thank you for any assistance.