Amazon Customer Service Issues

I received an email asking me to authorize a payment, but there were no instructions provided. I am unable to reply directly to customer services. Your system is frustrating. Amazon blames my bank, but when I checked with the bank, they confirmed no money had been withdrawn. I relayed this to Amazon, but they insisted I contact the bank again. The lack of communication channels is infuriating. I had to search online to get this far. It seems like you don't want to engage with customers and prefer to frustrate them by sending them in circles. This email may be ignored, and I expect the automated responses to start over. How can I authorize a payment without the proper instructions or communication from Amazon?

I am writing to inform you about the faulty 10.or E mobile phone I purchased from Amazon. My name is Dharmesh Kumar, a loyal customer. On March 10, [redacted], I bought a brand new Tenor 10.or E (Beyond Black 3GB) mobile. However, after 2 months of use, issues like improper display, network problems, slow processing, and more arose. I returned the device on August 11, [redacted], but it has not been received yet. I have contacted customer care via email and phone but received the same response that the device part is not available. The reference number for my request is 1JH2TTWIA7. I look forward to your prompt assistance. Thank you. Sincerely, Dharmesh Kumar.

Dear Team, I recently purchased three items which included a Samsung watch, Kartice Compatible Samsung Galaxy Watch (46mm) Bands, and an Orzero screen protector. However, upon receiving my order, I discovered that the Samsung watch box had already been opened and the watch was missing. I only received the band, screen protector, spare band, and watch charger. I observed that the main box was sealed but the Samsung watch box was already opened. I am currently in the US but will be returning to Israel in 36 hours. Please advise on the available options to resolve this issue. Thank you, Ronen

Dear all, I am writing to express our interest in collaborating with your company. Our bank, "FinComBank" in Chisinau, Republic of Moldova, was established in [redacted] with a share capital of 6,[redacted],[redacted] EUR. We have a successful history of partnerships with organizations such as the World Bank, the European Fund for Southeast Europe, and the Overseas Private Investment Corporation. Over the years, we have launched promotions to enhance electronic payment services, expand card offerings, and improve customer loyalty. Our bank issues both Visa and Mastercard cards. We are now planning to introduce a new cashback reward program for our clients, offering them a percentage of their retail transactions back as a reward. We aim to provide our clients with direct and secure access to your website through our official platforms, www.fincombank.com and clickpay.md, to facilitate this program. By linking our cardholders to your website, we believe this collaboration could benefit both parties by attracting new clients. If you are interested in exploring this business opportunity further, we are open to discussions. We look forward to your response. Best regards, Elena Stovbun Vice President of Administrative Board Director, Business Development Department Executor: Victoria Busuioc

I placed an order for a Water Filter from Eureka Forbes on October 13, [redacted], with Order# [redacted]-[redacted]. The product was delivered on October 17th, with installation requested on the same day. Despite repeated follow-ups and promises from Eureka Forbes, the installation has not been completed. I reached out to their customer care multiple times, even requesting to speak to a senior representative, but no callback was received. After being assured a call back within 15 minutes today, I have been waiting for over 53 minutes with my Corporate Cell number, [redacted], on hold. This experience has made me question if I would risk ordering from Eureka Forbes in the future, especially after my positive experiences with Amazon. I urge Amazon to help with the installation or guide me on how to return the product. It is disappointing that Eureka Forbes has not been able to fulfill the installation despite the delivery on October 17, [redacted]. I am concerned about their ability to honor the product warranty in the future. Sincerely, Vinay Kumar Johri

I'm having trouble accessing my two Amazon accounts - one for shopping and one for affiliate purposes. My email, [redacted], was working fine until two weeks ago. I have included two recent affiliate links that may assist you in locating my accounts. I want to assign [redacted] to the affiliate account and [redacted] to the shopping account going forward. Could you investigate the issue and provide temporary login details for me to reset my passwords? Thank you. - Darrell V. Address: 14 Tiller Arm Way, Eastlake Island, Marina da Gama, Cape Town, South Africa. Phones: +[redacted]3, +[redacted]4

I am Wendy Adams, an Amazon customer, trying to upgrade to Amazon Prime. I was informed that I cannot proceed as my phone number is linked to another account, a number I've had since [redacted]. Changing it is not ideal due to account history. I need help as using this number is essential for Metro by T-Mobile approval. Despite efforts with Amazon and Metro by T-Mobile, the issue remains. I've canceled and reopened my account multiple times. Metro by T-Mobile referenced an old account associated with my number that was supposedly canceled, leading to the current dilemma. I provided validation to Amazon via text code. The number in question is [redacted], and my email is [redacted] Accounts were under both Wendy Diaz and Wendy Adams. I wish to resolve this matter as I already pay for Metro by T-Mobile with this number. Kindly advise on how to proceed before resorting to a new Amazon Prime account to avoid double charges. Warm regards, Wendy Adams PS: Unacceptable to be told nothing can be done.

I placed an order on Friday, October 19, [redacted], at 1:40 PM but it was declined for a payment issue. After mistakenly cancelling the wrong item and then the entire order, I reordered the correct items, but the second order also faced payment problems. Amazon deducted $43.37 from my credit card for the cancelled item, leading me to contact them to understand the charge. Upon learning that the charge should not have been made, I cancelled the second order and contacted my credit card bank. The bank confirmed the charge and stated that Amazon owes me the amount due to the cancelled order. I am seeking assistance to resolve this issue promptly. Thank you.

Please contact the FBI immediately regarding Rickey Lynn Gills in Lynnville, KY, who is falsely claiming to be part of the Kentucky Bureau of Investigations. There are concerns about potential terrorist activities involving the abuse of a VSAT system to harm civilians. The State Police and FBI's involvement are being questioned, and NASA has been informed. Urgent action is needed to investigate these allegations, as lives may be at risk. Names associated with this issue include Garrigus, Gills, Wiggins, and Redmond of the Kentucky State Police. Your prompt attention to this matter is greatly appreciated for the safety of those involved. - Nathan S.

We recently discovered what appear to be fake SKROSS power adapters after purchasing two SKROSS world traveler adapters for our company. The items received did not have the TUV stamp as shown in the photo on Amazon's website. Upon contacting the company, we were informed that there are unauthorized shops selling counterfeit products worldwide. They stated that all their products are tested and meet specific certifications. They requested pictures of the product and a copy of the receipt for further verification. The communication was signed by DI Thomas E. Gotwald from Product Management and Product Compliance at the company.

My second edition Kindle has stopped working, so I purchased a new 3rd Kindle. Unfortunately, I lost all my books from the 2nd Kindle except for the ones on the first page and have been told they cannot be recovered. I recently bought two books by Jill Barnett, which were supposed to be sent to my 2nd Kindle but are not there. I can't find them on my 3rd Kindle either. I would like the purchased books to be sent to my 3rd Kindle instead. Also, I need help either turning off my 2nd Kindle to avoid any future mix-ups or repairing it so all my books are on one device. I prefer the 2nd Kindle for its ease of use. Please email me as I am hearing impaired and would appreciate your assistance. Thank you.

I encountered 15 unhelpful individuals on your customer service lines yesterday. Their lack of English proficiency made it impossible for them to assist me in determining the correct size of a shoe I had ordered, then canceled, and was prevented from reordering. I am a former Amazon racer and an internationally recognized writer. I seek to address a personal note to the headquarters, attention to Jeff Bezos, as essential information is consistently lacking. I feel that compensation is due for the numerous order mishaps caused by the overwhelmed system now managed by Fresh Direct. Despite spending over $20,[redacted] with Amazon in the past six years, I am unable to access competent assistance for yesterday's orders. I encounter frustrating setbacks dealing with individuals lacking satisfactory cognitive abilities. I question Amazon's lack of reparation policies and their ability to provide well-adjusted and objective personnel. The transition of orders from Fresh Direct to Amazon Prime without notification is perplexing, as is the restriction against reordering after canceling due to a size error. Amazon's quality is exceptional, but once errors occur, the experience becomes problematic. Thank you, M. Rudman.

Dear Amazon, I frequently make purchases through your platform for both personal and company purposes, which should be evident from my order history. I require assistance regarding my recent order, ORDER # [redacted]-[redacted]. The seller assured me that the item I purchased was the newest version, but it has come to light that this was not accurate. It appears they purposefully misrepresented the product, misleading buyers. I have reached out to them via email today explaining the situation. I am willing to pay for the correct item, but their misrepresentation is concerning. Knowing Amazon's reputation for excellent customer service, I kindly request your assistance in resolving this matter. I am not seeking any free items, only the product that was promised to me. A comparison with the latest HP Envy 34 on the HP website shows a significant difference from what ULTRA Computers claimed to be the latest model.

I recently received a new debit card after my old one was compromised. Upon updating my payment details on Wednesday, I placed an order assuming all was well. Unfortunately, I was notified of a payment decline Thursday night due to an incorrectly entered expiration date, an error on my part. It's puzzling why this issue wasn't flagged during the initial order on Wednesday. Needing the item by Saturday with a Friday delivery expectation, I explored expedited shipping options. One-day shipping was quoted at an exorbitant $22.00. Despite attempting to switch back to two-day shipping, I was compelled to select one-day shipping. I am requesting a refund for the extra shipping costs, feeling that I should have been alerted about my payment issue when I made the purchase. As a regular customer, I believe this refund is warranted. Thank you for your attention to this matter.

I am writing to share my recent Amazon Prime concerns. Lately, I've been let down by their service as my Prime orders are not arriving on time. The deliveries are frequently delayed beyond the estimated dates, sometimes even showing 1-3 months for "Prime" items. This inconsistency is frustrating, and often I find it more convenient to shop locally. After a disappointing call where they promised a callback in an hour (and it took 2.5 hours with no resolution), I'm questioning the value of my Prime membership. My family and friends have faced similar issues. Thank you for listening. SG

Hello, I received an email from Amazon informing me that my account has been blocked due to using a family member's card to make a purchase for them. I am willing to use my own card for purchases, but I am being asked to upload bank statements to resolve the issue. However, I am unable to access my blocked account. Please advise on how to proceed. Thank you. Best regards, Diddens J.

We have the Alexa app installed on our Android phone. An Amazon representative indicated that we could link the Alexa app on the Android phone to our PC. Despite spending hours attempting to do so, we were unsuccessful. As a result, the Amazon representative sent us another Echo Dot, which we received yesterday. The following day, I went to my Internet Provider's store at the local shopping center. The Comcast representative advised me to reach out to you once more, as Comcast's support is primarily for internet issues rather than apps. We still need assistance connecting the Alexa app on the Android device to the internet on my PC. Following Comcast's advice, I checked my modem/router and confirmed that WiFi is available, noting down the password. What steps should we take next to establish a connection between the Alexa app and the internet on my PC?

I placed two orders within the past 6 months. The order placed on 22 October [redacted] for a total of 0.00, shipping to Sunil Singh with Order # [redacted]-[redacted] is not dispatched yet. The delivery estimate is pending. The item is an Akari AK-3636S Led Rechargeable Searchlight/Torch along with an Emergency Tube Light. Contact from the seller is awaited. The second order placed on 14 October [redacted] for a total of [redacted].00, shipping to Sunil Singh with Order # [redacted]-[redacted] is for the same product. A replacement has been ordered, but no return agent has contacted us and we have no contact information for them.

I am extremely upset about the situation and I would like it to be resolved immediately. I contacted the seller and was informed that I would not be receiving a refund for the item that has not arrived. I placed the order on October 8th with the understanding that it would arrive no later than two weeks. Shortly after ordering, I received an email from the seller changing the delivery time to almost two months later. I requested a refund twice with no response. The latest attempt to contact them included a mention of reaching out to customer service. I ordered a costume for Halloween, but it is currently October 26th in Ohio and the delivery is not expected until November 20th. After being told the item is in Columbus, Ohio, I confirmed it is still in China by checking the invoice. I just want a refund promptly so I can purchase a costume for my child. I am a single mother of six and need this issue resolved.

(1) I recently switched from [redacted] to [redacted] and wanted to confirm that my account was successfully canceled. (2) I'm experiencing location errors on Prime Video and suspect it's due to my account being linked to Australia while I now reside in Charlottesville, Virginia, USA. I would like to cancel the Australian account. (3) There seems to be an issue with the default credit card on my Amazon account. I prefer to use the card ending in ...[redacted] as the default for all Amazon purchases, including Prime payments. Please consider canceling the card ending in ...[redacted]. (4) I need assistance resetting the password for [redacted] as I've lost track of it amid the previous issues. I've attempted to reset it multiple times.