Amazon Customer Service Issues

Subject: Delivery Concerns for MI Android TV Order #[redacted]-[redacted] I am writing to bring to your attention the delivery issues I have encountered with my order for a 32-inch MI Android TV. The expected delivery date was October 20, [redacted], and the tracking ID provided was [redacted]61 through the GATI service. Despite assurances from both your customer care and GATI's customer service that the item would be delivered today, it has not arrived. Upon contacting customer service, I was informed that the product was out for delivery and should reach me shortly, but several calls to GATI resulted in unhelpful responses and unnecessary delays. Even after multiple attempts, the lack of transparency and false assurances have led to frustration and wasted time. The constant back-and-forth between your customer care and the carrier service has left me dissatisfied, with the latest update being a further delay of 48 hours for delivery. Such experiences make me question the quality of service provided and undermine trust in future purchases from Amazon. Thank you for addressing my concerns promptly.

I recently ordered three coats using Amazon Prime Wardrobe. Unfortunately, I received a notice from USPS stating that two of the coats could not be delivered due to "incorrect address information," which is odd as I have never had issues receiving packages before. The coats are now being sent back to Amazon and will likely be canceled, according to the website. I am disappointed by this and believe the items should be reshipped at no additional cost using a more reliable shipping method. With one coat still on the way, I won't have enough time to try all three within the specified time frame. This is my first time using Amazon Prime Wardrobe, and it's been quite frustrating. The tracking number for the failed delivery is [redacted][redacted]82.

I recently bought a set of DVDs on Amazon with a delivery date of 9/27/18. However, upon checking my security camera footage, I noticed that the postal carrier left the package on a chair instead of bringing it to my door or mailbox, neglecting to ring the doorbell. Subsequently, the carrier walked past the chair to deliver letter mail to the mailbox without alerting me. I contacted the post office to file a claim, Amazon for assistance, and the police to report the incident. Despite informing Amazon about the situation, I have yet to receive a resolution to this issue.

I bought an item from Jane Eyre and faced difficulties. After requesting a return and being told I could keep the product for a refund, I contacted Amazon and was instructed to return the item. Despite shipping it back and paying $10 for shipping, I have not received my refund. It's been weeks of waiting with no communication from Jane Eyre. I am frustrated at this situation and disappointed with the customer service. I demand a refund for Order #[redacted]-[redacted] placed on August 26th, [redacted].

Hello, I have contacted Amazon multiple times regarding unauthorized orders placed using my saved card. Tonight, two unauthorized orders were made on my account – one for $4.35 for "The SpongeBob Movie: Sponge Out of Water" with order number D01-[redacted]-[redacted], and another for $18.99 for "Hotel Transylvania" with order number D01-[redacted]-[redacted]. I engaged in a live chat with customer service, who said they would escalate the $4.35 issue to Amazon's security department, but shortly after, the $18.99 charge appeared in my Gmail alert. I have removed my payment methods from Amazon and changed my account security code, although I use Face Recognition for account access. Please investigate this matter, refund the money for these two unauthorized orders to my card, or provide a gift card if the cards cannot be re-added. I am counting on your assistance in resolving this issue. Thank you.

I am writing to express my frustration with Amazon. They have deducted over $[redacted] USD from my bank account without my permission. Each time I contact customer service, I am given different case numbers and instructions, which only adds to the confusion. Despite providing these case numbers, representatives say they are not necessary and repeatedly inform me that I will not be refunded. The lack of assistance and the rudeness I have encountered during these interactions have left me feeling unheard and unimportant. I have decided to explore other avenues to resolve this issue as the responses from Amazon have been disheartening. I hope that others do not have to experience this level of stress and frustration. I believe it is important to bring attention to this matter as it reflects poorly on Amazon's reputation.

Amazon has deducted over $[redacted] USD from my bank account without my authorization. Each time I contact customer service, I receive multiple case numbers and contradictory instructions. The representatives are unhelpful and have been dismissive of my concerns, making me feel as though my hard-earned money is not valued. Despite numerous attempts, I have been informed that I will not be refunded. Feeling helpless and unsupported, I am considering alternative approaches to address this issue due to the lack of assistance. It is disheartening that no one seems willing to assist me in resolving this matter. I fear the stress and frustration this has caused. I express my disappointment and warn that such negative experiences will reflect poorly on Amazon’s reputation if publicized on social media. Case numbers: [redacted], [redacted], [redacted], [redacted], [redacted], [redacted]

I recently discovered that my Amazon Prime membership was not active, although I had been charged on 5/9/[redacted] for it just before the rate increase. Upon reviewing my bank account, I noticed two additional charges - $8 on 4/26/[redacted] and $30.74 on 5/21/[redacted] - that I do not remember making and do not see reflected in my order history. Despite filling out a customer service form and waiting for a response, I am frustrated by these discrepancies. While I do not frequently use Amazon, the convenience of free shipping and access to Amazon Video are perks I enjoy. Although I am considering canceling my membership due to these issues, I am eager to have my membership reinstated and clarification on the charges to avoid feeling like a victim of theft.

I ordered a Samsung Galaxy J7 Prime mobile cover from Amazon. After receiving a message about a payment failure, I revised the payment as instructed. However, I ended up receiving two covers and was charged for both. To my disappointment, the covers are not suitable and are oversized for my Samsung J7 Prime. This is unusual as I had previously ordered the same item in the correct size without any issues. I have attached copies of the messages I received before the items arrived, notifying me of their impending delivery. I hope to resolve this matter soon as I have never encountered such problems with Amazon before.

Hello, I am looking to contact customer service regarding a purchase process and order issue on Amazon.de. It is frustrating to have my account blocked without any contact information for assistance. I received an email attached below. The purchase order number is [redacted]-[redacted] for a delivery to Poland from the German Amazon site. After successfully completing the entire process and receiving an order confirmation with a delivery date, my account was blocked shortly after. I used a VISA Revloute card for payment, which belongs to my friend. His name was provided in the required payment method field, and his card was charged 1 EURO for preauthorization. I would appreciate information on who can assist me from the customer service team. Kind regards, Maciej Walczak

I returned the T-Relief order, # [redacted]-[redacted], which was received at the Hollywood, Florida distributor on 10/13. The package was sent through USPS on 10/10 with tracking label # [redacted][redacted][redacted]3. I kindly request a refund of $32 plus tax and shipping as T-Relief caused adverse skin effects, unlike Traumeel. Recently, I purchased Raw Shea Butter, believing it to be pure and organic. Unfortunately, upon testing, it was found to contain GMOs, which my body reacts negatively to. Although past the return date, if possible, I would appreciate the option for a return. Lastly, I tried twice to order BPA Free Liquid Hand Soap from Parker Eight, priced at $10.25 Prime. However, I encountered a shipping issue despite no apparent reasons prohibiting delivery. The error message listed maximum length and weight limits, which seemed inaccurate. Your prompt assistance is greatly appreciated. Thank you.

Subject: Issue with Amazon Account Hello, I have not heard back from you since my last email. Amazon has been using my information without an active account with them. I have no affiliation with Amazon, so I am concerned about why I am receiving these emails. If I do not receive a response within 48 hours, I will have to take legal action for the unauthorized use of my personal information. I will file a complaint and seek damages. If this matter is not resolved promptly, I will escalate it further with legal assistance. Thank you for your prompt attention to this matter. Regards, Sun Email from Amazon.com: Hello, We have been informed that Cambodia will transition from a five-digit to a six-digit postal code system. Deliveries to Cambodia addresses with a five-digit postal code will be affected. Please update your address details to ensure smooth deliveries. Follow these steps to update your address on our website. Thank you for your cooperation. Best regards, Customer Service Amazon.com Note: This email is a notification only, please do not respond directly to it.

I recently purchased two MetXtro Sun Star 3-seater waiting chairs from Amazon, order number [redacted]-[redacted]. Unfortunately, I received a refund for one of the chairs without any contact from Amazon or the courier company. It's surprising that no one tried to reach out before processing the return. Additionally, the second chair has not been delivered even after several days. As a Prime member, I expect better service. Please address this issue with the courier company promptly and keep me informed. I've had trouble reaching your customer care number as it always seems to be busy or unreachable. Please improve the accessibility of your customer service line. I request urgent action on this matter.

Dear Sir, My name is Dip Sarkar, and my registered email is [redacted] with Amazon.in. I requested Amazon on September 29th, [redacted], at 10:54 pm to transfer my Amazon Pay balance to my bank account for Order #[redacted]-[redacted]. An Amazon representative assured me that it would be done within 7-10 days, typically less due to a special note. Despite assurances, my money has not been transferred. A representative named Mohammed then promised it would be done on high priority by September 6th. However, on October 8th, another representative informed me that the previous information was incorrect, causing further delays. They assured me it would reflect in my bank account by October 22nd, but today, on the 22nd, they mentioned a previous trouble ticket was not raised correctly and asked for another 7-10 business days for resolution. I have provided evidence of my conversations with customer care. I request urgent action to transfer the money and avoid such issues in the future. Thank you.

Order Date: Aug 14, [redacted] Order Number: [redacted]-[redacted] Total: $39.00 (1 item) I returned the item above and was told I would receive a refund in Amazon credit and the remaining balance on the original credit card. Despite explaining that I no longer have the card, the representative insisted this was the process. I was later informed that the refund would go to the old card or the associated bank, causing unnecessary complexity. I am yet to receive the credit card refund or any notice from the bank. A straightforward Amazon credit for the full amount would have been preferred. I seek clarification on this matter promptly. Thank you, J.

Hello, I experienced some issues with resetting my password multiple times and continuously being locked out of my Amazon accounts due to login failures. Despite resetting the password successfully, I faced difficulties signing in as the system kept rejecting my correct credentials. This has led to frustration as my accounts remain inaccessible. I have encountered this issue several times and find it bothersome. It would be appreciated if the system glitch causing these frequent account lockouts could be rectified promptly. The email address associated with the account that experienced a recent payment decline is [redacted], while the other locked account is [redacted] Your assistance in resolving this matter is highly valued as I have pending purchases, particularly for my Kindle Oasis. Thank you.

Hi Team, I ordered a shirt, Dennis Lingo Men's Solid Slim Fit Casual Shirt (CC201_Grey_S_Grey_S), in size "S," but I received a different size, "XL." I initiated a return, but have not received any communication regarding my return. When I contacted customer care, they mentioned they were unable to reach me on my updated number, which caused confusion. I asked for a re-return to the correct address, but the pickup was attempted at a different address. Customer care now suggests self-return, which I find unfair as the mistake was not mine. I urge for a correct solution as I need this order by Friday. Order ID: ORDER # [redacted]-[redacted] Return pickup Tracking ID: [redacted]74 Contact details: [redacted]

I received item ORDER NUMBER [redacted]-[redacted], but it's too small. I requested a return, and the seller initially wanted me to give it as a gift for a partial refund. After I declined, they agreed to the return but asked me to pay for shipping. The item description indicates free returns fulfilled by Amazon, so I expect to return it without any shipping charges, as stated. The seller is Karlywindow, fulfilled by Amazon, with gift-wrap available. I seek to return the item for a full refund without incurring shipping fees. Thank you.

Hello, I received fraud alerts from my credit card company on October 17th regarding three separate $13.77 charges from Amazon Prime on my Chase credit card. Despite never signing up for Amazon Pantry, I was charged this amount three times. After contacting Amazon, they assured me they would refund the money. However, upon checking my credit card today, I only see one $13.77 refund processed. I am now wondering about the status of the remaining two refund transactions. Thank you.

My account was unexpectedly cancelled despite my intention to pay for the charges instead of disputing them. I mistakenly reported false charges while recovering from a concussion, leading to my account cancellation after prolonged discussions with Amazon. I offered to settle the charges promptly, but they declined. Recently, a new account under my address was also terminated, affecting my son's account there. I rely on Amazon for various services and shopping needs. I am seeking assistance to reinstate my account. I misunderstood the situation due to my concussion, and I'm eager to resolve this. Your help in restoring my Amazon account quickly would be greatly appreciated. Thank you, Lorraine Krasinski.