Hi. My ** year old son opened an Amazon account without my knowledge, and i don't think...

GetHuman-jsercomb's customer service issue with Amazon from November 2018

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Hi. My ** year old son opened an Amazon account without my knowledge, and i don't think he filled in all the fields correctly. He's put a gift card on the account but now can't access it because it's frozen (apparently needing a fax confirming identity or address). What happens to his gift card while the account is suspended? The fax seems like a difficult process and it's not clear what details need to go on it or how you know it is being received and processed.**Could you give me some advice on it please? I don't want my son to lose his birthday money.**Best wishes,**Jayne Kerridge
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Customer service issue
Reported by GetHuman-jsercomb
Nov 3rd, 2018 - a mon ago
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GetHuman-jsercomb started working on this issue
Nov 3rd 12:14pm