Placed an order on ********, was supposed to be delivered on ********, instead received...

GetHuman-mprescot's customer service issue with Amazon from October 2018

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The issue in GetHuman-mprescot's own words
Placed an order on ********, was supposed to be delivered on ********, instead received a message that the order was being sent back to Amazon for replacement (what?) with no other information as to why it needed to be replaced or when the order was going to be resent. Still no info about it and have checked my "Orders" several times in the past few days. I have also attempted to cancel this order, because it is now over a week after I placed the order and since there was a special birthday card in the order (and one other item) for someone whose birthday is tomorrow, I'll now have to purchase another card for tomorrow's birthday.
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Amazon

Customer service issue
Reported by GetHuman-mprescot
Oct 19th, 2018 - a mon ago
I have an issue with Amazon too
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Seen by 2 customers so far
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Timeline
GetHuman-mprescot started working on this issue
Oct 19th 6:11pm