I am about to purchase a new kindle for my husband as his last one stopped working (it...

GetHuman-lyraks's customer service issue with Amazon from October 2018

Help with my Amazon issue
Tip from another customer
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The issue in GetHuman-lyraks's own words
I am about to purchase a new kindle for my husband as his last one stopped working (it is several years old). Can you call it Fred's kindle rather than Karyl's **rd kindle?
GetHuman-lyraks did not yet indicate what Amazon should do to make this right.
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How GetHuman-lyraks fixed the problem
It was explained to me how to request a new name on the kindle. However, while waiting on hold there was a message on how to fix problems on your kindle. I was easily able to get my husband's old kindle up and running and cancelled the order for the new kindle.*Thank you Amazon for all of your help!
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Amazon

Customer service issue
Reported by GetHuman-lyraks
Oct 14th, 2018 - 2 mons ago
I have an issue with Amazon too
Fixed
GetHuman-lyraks shared how to fix
Seen by 7 customers so far
Similar issue to 61311 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-lyraks started working on this issue
Oct 14th 6:22pm
GetHuman-lyraks confirmed the issue is fixed. Hooray!
Oct 16th 8:06pm
GetHuman-lyraks confirmed the issue is fixed. Hooray!
Oct 16th 8:07pm