AMAZON STORE CARD hacked - received an email that I had bought SOLO on Amazon Video - w...

GetHuman1259793's customer service issue with Amazon from October 2018

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The issue in GetHuman1259793's own words
AMAZON STORE CARD hacked - received an email that I had bought SOLO on Amazon Video - which I didn't - have changed password and set up two-step security (I was hacked a week ago on AMAZON VIDEO on a different card!!!!!) **Please cancel my card and send me a new one - I have changed PW (second time in two weeks) and will shortly changed *-digit purchase code - **It's only $*.** but want to nip in the bud!!!!**Amazon.com order of Solo: A Star Wars Story (Theatrical Version).* *Wed, Oct *, **** *:** pm*Amazon.com (*****@***.com)*To:you Details**Amazon*Amazon Video * Your Account * Amazon.com*Order Confirmation*Order *D**-*******-********Hello Johnette Duff,*Thank you for shopping with us. You can find all of your new and previous Amazon Video purchases - movies, TV episodes and unexpired movie rentals - in Your Video Library.**Instantly watch your videos anywhere with your Amazon Fire TV, Kindle Fire, iPad, Roku, PlayStation, XBox, Wii, PC, Mac, or compatible TVs, Blu-ray players and set-top boxes.**Learn more*Order Details*Order *D**-*******-********Placed on Wednesday, October *, ***** Watch Now**Solo: A Star Wars Story (Theatrical Version)*Amazon Video*Sold by Amazon Digital Services LLC *Review this item**$*.***Item Subtotal:*$*.***Total Before Tax:*$*.***Tax Collected:*$*.***Grand Total:*$*.***You can update your device and settings in the Amazon Video Settings and Devices page .*Learn more about Amazon Video in Help.** **We hope to see you again soon!*Amazon.com**Customers who bought Solo: A Star Wars Story (Theatri... also bought* Jurassic World: Fallen Kingdom*Jurassic World: Fallen Kingdom* Sicario: Day Of The Soldado*Sicario: Day Of The Soldado* Skyscraper*Skyscraper*You can view your receipt or invoice by visiting the Order details page.**Purchase Details*When you buy a video you may watch and re-watch it as often as you like (subject to the limitations described in the Terms of Use). You may stream a purchased video while connected to the internet (by clicking the 'Watch Now' button) and access the video from Your Video Library on any other compatible device. You may also download the video. Learn more about downloading. Additional restrictions may apply (as provided in our Terms of Use).**This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.*** Reply Reply All Forward

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Amazon

Customer service issue
Reported by GetHuman1259793
Oct 4th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 56253 others
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GetHuman1259793 started working on this issue
Oct 4th, 2018 1:38am