Amazon Customer Service Issues

I am the author of the book "ERIN'S DAUGHTERS," and I am disappointed that despite multiple attempts by myself, my publisher Haverhill House, and distributor Ingram Spark, Amazon has not corrected the back cover image displayed on the pre-order page. This issue does not exist on other websites such as Barnes and Noble, where the book is listed correctly. As a result, I will not be recommending the Amazon page in our marketing efforts. Despite having provided Amazon with the correct data from Ingram Spark, they continue to blame the distributor and have not rectified the error. It is baffling to me that a simple image correction seems to be beyond Amazon's capabilities. For accurate information on "ERIN'S DAUGHTERS," please refer to the Barnes and Noble link provided.

Order # [redacted]-[redacted] Account Name: Sandy Van Horn My latest delivery arrived on Thursday, 09/27, and was left on our sidewalk rather than the covered front porch nearby which we usually use for packages. Despite rain that night, the box was saturated when I found it the next morning. Fortunately, the games inside were untouched in their shrink wrap. This marks the third delivery issue I've encountered in the past two weeks. The previous two were returned and refunded. I simply wanted to bring attention to this incident involving the delivery driver in the hopes that this recent experience does not reflect a decline in service quality.

I have received a couple of emails from Amazon. The first one informed me that someone was attempting to log in and provided a code. The subsequent emails mentioned that my email and password were altered without my authorization. The changes were made from [redacted] to [redacted] Upon trying to access my Amazon account, the name Kim Syler appeared with this new email address, and I was unable to log in. I am hesitant to request a new password in fear that it will be sent to the unauthorized user. I am alarmed by the situation as my credit card information is on file. I seek assistance in reclaiming my account promptly, as I just noticed these emails tonight. The incidents occurred on Friday between 8:58-9:00 pm. I plan to contact customer support but wanted to bring this urgent matter to your attention first. Thank you.

My account is currently blocked, and I was requested to send documents. I have sent them to [redacted] because I do not have access to a fax machine. I use multiple email addresses, including [redacted] for Amazon and [redacted] for banking. I want to clarify that I am the same person. The billing address I provided is Sułkowskiego 17/15, 66-[redacted] Gorzów Wielkopolski, as listed on the document from my bank. Unfortunately, I cannot send faxes, and my bank is also unable to comply due to legal restrictions. Email is the only option available to send you the required documents.

I recently received a one-ounce bottle of Aetos lavender essential oil from Amazon, which was supposed to be in a small envelope. However, it arrived in a large Amazon Prime padded envelope. The bottle inside the envelope was much smaller, and unfortunately, it had leaked all over the interior due to a damaged seal. I am disappointed with the lack of proper packaging that resulted in the item being damaged. This is the second damaged item I have received in the past week or so, which is unacceptable. The bottle should have been better protected with bubble wrap and placed in a small box with additional padding. It seems like there is a lack of attention to detail in the packing process, possibly due to distractions like cell phones.

Subject: Issue with Delivery of AmazonBasics XLR Male to Female Microphone Cable Hello, I am reaching out because I have not received my order of 2 AmazonBasics XLR Male to Female Microphone Cable - 50 Feet yet, and there is a deadline for me to use them by October 15th. I see the batteries but not the cables. My order number is [redacted]-[redacted]. During a chat with an Amazon representative named Tejas, I was informed that the tracking shows the items as delivered, but I have not received them. Tejas offered to either send a replacement or issue a refund. I have decided to wait a few more days before taking further action. If the cables do not arrive, I might need to place a new order with expedited shipping, as I need them by the 15th. Tejas assured me that I will not be charged twice for the same order. I would appreciate it if you could look into this matter and ensure that I receive the 2 cables I ordered. Thank you in advance for your assistance. Best regards.

A few days ago, I made a purchase, and it was supposed to ship today. However, when I tried to track the package from the email link, it wouldn't open my orders page. I logged in using my password, but the orders section won't display any recent orders. I double-checked my payment information at the time of purchase, and it was correct. I read a blog suggesting it could be a card issue, but I'm certain there were no errors with my card. Can someone please help me unlock my account or resolve this error so I can see the updated status of my recent orders? Thank you.

I need assistance with returning an item. I purchased 3 pairs of socks from Dr. Socks Soothers in mid-September [redacted] for $39.95, but they do not fit and I don't like them. Unfortunately, I no longer have the original paperwork as my husband mistakenly threw it away. I contacted Amazon customer service where they provided me with an order number, but I cannot locate where I wrote it down. I am feeling quite frustrated as I cannot find any contact information for Dr. Socks Soothers to process the return and refund. I'm confused as my Amazon Prime was related to this order somehow. I would greatly appreciate your help in resolving this matter. Thank you for your assistance.

I am receiving multiple similar messages which seem automated. I signed up as an Amazon seller back in June. Initially, my card was deemed invalid, and I was unable to proceed until I replaced it, which I did. However, despite this, Amazon continued to deduct GBP 29.75 on 21/6, 19/7, and 16/8, as well as an additional GBP 1 on 16/8. I request a refund for these transactions and ask that Amazon cease withdrawals from the previously "invalid" card. Thank you for addressing this matter promptly. Ekaterini C. from Cyprus, running pierrelorrenjewellery.

I recently discovered an unauthorized account created in my name in England using my account data from France, including my credit card. Despite my efforts to cancel the order with TRADE FARE, the person disappeared. I returned the package in good faith, but TRADE FARE claims they never received it. Amazon UK acknowledged a security concern with the account and secured it. Please contact the UK branch regarding the account created by Patrick Taliana from Pourrières, France. Since July, I have been dealing with this issue, resulting in a loss equivalent to a phone's value (€[redacted]) which I never received. I request Amazon take responsibility for this security breach and cover the cost. I look forward to resolving this matter promptly. Sincerely.

Hello Amazon Customer Service, I'm Arshad Ansari. I placed an order for a Nikon [redacted] on September 26, [redacted], for $[redacted].99. My order number is [redacted]-[redacted]. After receiving an address verification email, I hesitated to provide my bank details due to concerns about possible fraud. However, I revised my bank statements and submitted them for verification. It seems my account got blocked because my billing address did not match to the one I accidentally provided. I kindly request your assistance in resolving this issue as I intended to purchase the camera as a birthday present for my wife. I have attached the order details and bank statement for your reference. Thank you for your help.

I have had my Amazon account for 8 months. After 3 months of not using it, I noticed I was being charged $13.48 for Amazon Prime, which led me to delete my billing address due to confusion about the charges. Despite deleting my account five weeks ago in an attempt to resolve the billing issue, I was charged again on October 1 for $13.48. This is perplexing as my account was already deleted, leaving me without access. I hope to receive a refund totaling $26.96 for the charges from this month and last month as I believe they were applied unfairly. Additionally, I would like my account to be permanently deleted and all my billing information removed from Amazon services. Thank you.

My order, containing the pet enzymatic cleaner, was delayed by 2 days despite me adding extra items to meet the $35.00 threshold for one-day shipping. Due to the shipping delay, I would have considered waiting longer for better pricing or purchasing only the essential items locally. As a Prime member, I expected timely delivery based on Amazon's promises.

I tried to purchase a product last night, and a friend used her card to place the order. I received an email from the company requesting verification of her card. After she provided the requested info, the company claimed to have tried to reach her but never did. She called to verify her card, but the phone representative only wanted my information and promised a call back. It has been 4 hours, and nobody has called. I need assistance to either verify the card or cancel the purchase and unlock my business account. My name is Alfred Farber, and I hope someone can assist me with this issue.

I made a purchase on Amazon India on September 23rd. I received my first delivery on Monday. After receiving an email instructing me to make an online payment, I attempted to use my travel debit card, which was not accepted. I then tried my Amex card, with the same result. Later, I discovered that my account had been locked due to the failed payment attempts. Despite multiple password changes, I have been unable to unlock my account. I have reached out to customer service several times but have not received a resolution. I was assured that the accounts department would contact me within 24 to 48 hours, but it has been over a week with no contact. I need to return the items and get a refund before I leave India this Sunday. My email associated with the account is [redacted] The name on the account is Sujatha Simadri. You can reach me at [redacted] while I am in India. Please help me resolve this issue promptly. Thank you.

I have been attempting to place orders for various items in the past week, but I keep encountering the following message: "Sorry, this item cannot be shipped to your chosen address. You can either change the shipping address or remove the item from your order. Alternatively, you can check if this item can be shipped to your address from a different seller." It is puzzling because I have successfully reordered these items without any problems for the past few years. I am a long-time Amazon customer, having placed orders for years. I am located very close to a USPS office, with FedEx and UPS making daily visits. Despite having a small business and being able to ship worldwide, I am struggling to understand why I am facing this issue. I have attempted using a physical address, a PO Box, and a mixture of both. It seems that the address system Amazon now employs ignores our town, deeming us nonexistent. I have reached out to customer support, who suggested having the items delivered to a neighbor or friend's house for collection. This solution does not make sense to me as I am a Prime member expecting delivery to my address. How will my neighbor receive it if they live in the same town? Kindly forward this message to someone who can provide a more sensible resolution. If my address is deemed too remote to receive most items available on the platform, kindly inform me so that I can avoid renewing my Prime subscription unnecessarily. Thank you, Kristyn

We launched our Amazon store, TAG AMAZING, a month ago and experienced account lockout shortly after receiving initial orders post-marketing campaigns. Our frustration stems from the lack of access to our account to appeal the decision or understand the cause of the lockout. Despite multiple attempts, we cannot reset the password successfully, hampering our efforts to address the issue. Amazon Support directed us to contact Amazon Seller Performance via email, but we have received no response in three weeks. Despite their efforts to intervene, Amazon Support stated that only Seller Performance can assist. Presently, our business suffers, with products in Amazon's warehouses and pending orders from suppliers. We seek guidance on alternate ways to contact Seller Performance to resolve this debilitating situation. The stagnant communication from Amazon led to financial losses and wasted resources. Thank you for any assistance provided. Regards, The Tag Amazing Team.

I have been blocked from my account due to a dispute regarding a charge from 9/4/18. The credit card company confirms no holds, disputes, or outstanding balance on my account. The disputed items are related to photography, which I did not purchase. Despite my efforts to resolve the issue by phone, I continue to receive chargeback alerts that the credit card company denies processing. I am frustrated with the lack of communication and would like to speak with a live person to resolve this matter promptly. I am reluctant to involve the Attorney General's office, but I feel ignored and seek a resolution. Sincerely, J. Cassell.

Regarding my Cusimart infrared burner incident, the top ceramic plate shattered and injured my finger. I reached out for a replacement as per the warranty, but they requested a digital photo. I offered to return the faulty item and requested an address, but received no response. My preference is for a replacement, not a refund, according to the guarantee. With all the emails available, it's frustrating to deal with a company like Cusimax Brands Inc. that lacks clear communication and a valid address. The responsible individuals are CAO Xiaoyang and HUA Zhang. The company details are as follows: Company Name: CUSIMAX BRANDS INC. File Number: P[redacted]0 Filing State: Florida (FL) Filing Status: Active Filing Date: October 31, [redacted] Registered Agent: Zhang Hua [redacted] N Rocky Point Dr Tampa, FL [redacted] Principal Address: [redacted] N Rocky Point Dr Tampa, FL [redacted] Mailing Address: Yuefeng Town, Jin An No.17, Lane 2, Guanwei St. Fuzhou, FJ [redacted]-1 CN Please assist in resolving this issue promptly.

Recently, we have experienced delivery issues specifically with Amazon Logistics. The address for our residence does not show up on Google Maps for directions, causing problems for their drivers. Other delivery services have successfully located us, potentially due to updated mapping tools. I urge Amazon Logistics to take note and use alternative methods to find new constructions, like other delivery personnel, to ensure seamless delivery. I have been eagerly waiting for my order of two 16-packs of Creamy Vanilla Boost Optimum Advanced Nutritional Drink since September 21st, costing $81.84. Unfortunately, the order status indicates it is lost or still in the possession of the Amazon Logistics delivery person. As loyal Amazon and Prime members since [redacted], we have come to expect exceptional service. Please instruct your Amazon Logistics drivers to navigate to our address at [redacted] Belknap Road, Hudson, NH [redacted], easily identifiable by a sign that reads Cobblestone Village. They should turn at the sign and proceed to Cobblestone Drive where we are located at number 45. I have tried to provide this address clarification through Amazon's platform but was unsuccessful. This predicament is unique to Amazon Logistics, and my hope is that this information will be relayed to your distribution and shipping centers to prevent further inconvenience. I am looking forward to prompt resolution of this issue and the successful delivery of my package. Best regards, Noelle R. [cell number redacted] [home number redacted]