Amazon Customer Service Issues

I recently received a tactical flashlight as a supposed reward for being a loyal Amazon customer but it turned into a frustrating experience. An ordering error led to additional items being added without my consent, resulting in unexpected charges. After a challenging process, I managed to cancel the unwanted items with the seller, who apologized for the confusion. However, I was later offered the flashlight I originally wanted as a buy one, get one deal, with just the shipping and handling fee. The flashlight arrived without instructions and was shipped from a company in CA. Unfortunately, I'm unable to find a way to contact the seller for guidance, and I feel like I've wasted money on items I can't use. The only contact information provided is www.timetgettactic and a phone number [redacted]-[redacted]. This experience has left me feeling dissatisfied, and I won't be participating in any more Amazon surveys in the future. Thank you.

Order # [redacted]-[redacted] Product: Papablic Baby Bottle Electric Steam Sterilizer and Dryer I recently returned this item to Amazon using a carrier service, but I have not received my refund yet. The carrier's tracking number confirms that the item has been delivered to the Amazon facility. I contacted Amazon customer service twice. They initially said it would take 2-3 days for the refund to process, but after a week, no refund appeared in my account. When I followed up, they claimed the tracking number did not match their records. I provided proof of delivery from UPS but was told to contact the carrier for the correct tracking number. Amazon insisted I must resolve this with UPS, even though the package is already at their return facility. I am confused as the carrier provided the tracking label. Can someone assist me in checking the status of the return using the tracking number 1Z3764A[redacted]2? Thank you, O. Homcheun

Hello Community, I have been experiencing ongoing issues with my Amazon account since around May or June [redacted]. Despite changing my password multiple times, I have been unable to access my account. Each time I reset the password, I receive a confirmation that it was changed successfully. However, when I try to log in, I encounter an error message saying "There was a problem with your email or password. Please try again." I am seeking assistance to resolve this matter. Best regards, Titus N. [redacted] P.S. I received this message 5 minutes ago, but I am still unable to access my account.

I would like to share my thoughts on Bill Hatcher's book, "Principles of Flight," which I bought on Amazon. I have met the required purchase amount on Audible with $76.83 in purchases last month. Here is the review I would like to post: Bill showcases courage that resonates with both men and women in his book. He recounts his adventures flying planes and surviving challenges in Africa and Alaska, while also reflecting on personal growth and societal norms. This memoir is recommended for men looking to understand how their behaviors may impact others, and it highlights the importance of self-reflection and growth. It is inspiring to witness the transformation Bill undergoes through his experiences, contributing to a positive cultural shift.

I purchased the "As I am Curly Jelly, 16 Ounces" for $20 on September 7th, [redacted]. The delivery status shows it was delivered to my correct address at [redacted] East [redacted] North, Provo, Utah [redacted] on September 12th, [redacted]. However, I did not receive the package. I reside in an apartment complex and after speaking with the office, they confirmed not receiving the package. When placing the order, the system would not accept my apartment number, so I omitted it assuming the package would be delivered to the office. Unfortunately, it did not arrive. I am seeking assistance to either return the order for a refund or have it resent to me. I would like to understand the potential reasons for the delivery issue. Your help is greatly appreciated. Thank you.

I recently received this message from Amazon.com: Thank you for visiting Amazon.com! I wanted to let you know that the email address associated with your account has been changed. The previous email was [redacted], and it has been updated to ????[redacted] You can access Your Account on Amazon.com to check your orders, update any orders that have not been shipped, manage your subscriptions, and more. Remember that we can only provide order information to the individual whose name and email are linked to the account. It seems like this email change was not requested by me, and I did not authorize it.

I bought the Corwin E7 PRO headset in May for my son for $92. Shortly after the return window closed, it broke. I am attempting to have Corwin honor their warranty, as advertised. To do so, the company requested I leave a review on Amazon detailing the issue. However, Amazon has currently disabled reviews for this product, citing concerns about fake reviews. This has left me feeling frustrated and without a way to seek recourse. I hope Corwin will address this issue promptly.

I received a package that was supposedly delivered yesterday, but the driver left it by the road near my RV and only left a note on my door. Reporting this to UPS was frustrating as they refused to discuss the driver's actions with me. My attempts to contact customer service only resulted in a disconnect and a call where the representative couldn't hear me. I have been a long-time Amazon customer but I am very unhappy with this experience and will reconsider using your services. It would be beneficial to have a specific contact for order issues as your current system makes it too easy to spend money but challenging to reach out for assistance when needed.

My account was unexpectedly locked because my card was mistakenly associated with a previously locked account. Despite clarifying that my card wasn't the reason for the other account being locked, my account remains inaccessible. The accounts team requested a fax of my bank statement, despite me explaining three times that I don't have a fax machine. Unfortunately, the repeated emails from them have not helped to resolve the problem. I am currently unable to reach customer service through my account. Your prompt attention to this matter is crucial as this situation has also led to my bank card being blocked. I hope to receive a response promptly. My experience with Amazon has been very frustrating due to this issue.

Hello, I have concerns about the new complaint system. It only offers phone or chat options, which are not convenient for me. Dealing with issues in real-time is time-consuming and not suitable for long-time customers like me. Regarding a recent return, I received a used and opened item instead of a new one. The company charged me a $4 restocking fee, which is unacceptable. I shouldn't be penalized for returning a product that was not as described. I expect a full refund and revisions to prevent partners from mistreating loyal customers like me. I await your response. Best regards, Patrick K.

I have ordered three different CDs from two companies, but all three CDs have not arrived yet. One of them is "Yes, Live at the Apollo" by ARW (Anderson, Rabin, & Wakeman), and it doesn't even show up as ordered, even though I assure you it was ordered and paid for nearly a month ago. The other two CDs are "Cream: The Lost Tapes" and "Cream: The Lost Broadcasts." These also have not arrived, but at least they are listed as ordered. I am contacting you from a library with limited time, so I couldn't resolve these issues with the customer representative Nijel yesterday. I prefer to receive the CDs rather than a refund if possible. Thank you, Mr. M.M. Franco.

I purchased 3 bar stools from Amazon, but unfortunately, they were too tall for my bar. We opened 2 of the boxes and returned them in good condition, but we had to pay for the return shipping. We have not been refunded for the unopened stool. Since they are not crediting us for the other 2 stools, I asked for them to be returned instead. The back-and-forth shipping costs are becoming a financial burden. I am a Prime member and unhappy with this situation. I hope to receive the credit I deserve and have the shipping costs covered for the supposedly damaged stools. This experience has been a disappointment from the start. I can be reached at [redacted] for assistance. Thank you. - Beth S.

In late July, I ordered three barstools from Amazon, which were fulfilled by Boraam Industries. Due to the delivery not originating directly from Amazon, I have been reliant on Boraam for assistance. After receiving the stools, I discovered they were too tall. I contacted Amazon to arrange an exchange from 29-inch to 24-inch stools. However, Boraam insisted on me covering the return shipping fee, amounting to over $[redacted]. When the returned package reached them, I waited for feedback but was told I would only be credited for one stool. Despite requesting evidence of damage, none was visible. Having already spent $[redacted] on the stools, I contacted Boraam to ask for their return and decided to keep them despite the sizing issue. Now they require me to pay for shipping again, totaling $[redacted]. As a loyal Prime member, I am disappointed in the service received. I seek your help in facilitating a freight-free return. Please contact me at [redacted] to address this matter, as I am still awaiting credit for one stool. Beth S. [redacted] Fairway Ave. Monett, MO [redacted]

I received my Prime order at the end of August, and unfortunately, the items were defective and one was missing. For instance, the filters for my animal water fountain were not in their own box but rather thrown in a big box. I returned the original items all together in one box with one return label, which included the filters. However, I received an email asking me to return the PetSafe Drinkwell [redacted] Premium item separately. I am worried about being charged again if I do not comply by Sun, Oct 7. I did not know there was a separate return label for this item. Can you please assist me with this issue and ensure that my credit card will not be charged unnecessarily? Thank you.

Today is September 28, [redacted]. I want to address an issue regarding a tote bag I returned to Amazon, which they claim they did not receive. I attempted to resolve this matter before my trip to Europe on September 15, but was unsuccessful finding assistance on their website due to the lack of a contact number. Luckily, I discovered GetHuman.com today. While in Europe, I received a second notice but was unable to address it as I did not have access to my computer. I am now back in the US, and I am reaching out for help here. I purchased two tote bags with order numbers listed below. Both bags arrived in the same shipment around August 22. Although I can no longer see the order date, I returned both bags as they did not suit my needs. One bag, the Glenna Tote (Order # [redacted]-[redacted]), was refunded, but the Iconic Tote Vera (Order # [redacted]-[redacted]) was not credited back to me. I packaged both bags together and returned them via UPS. Unfortunately, I cannot verify the return ticket as it is in Vail, Colorado, where I was at that time. I intend to follow up with UPS to confirm the return process.

Someone stole my AMEX card, made unauthorized purchases for food and iTunes cards, and I reported it stolen on 9/25. I last used it on 9/18 at a grocery store. Due to the theft, my Amazon orders from 9/19 and 9/20 were flagged by AMEX for unfamiliar amounts. Amazon provided details of the disputed transactions today, and I recognized them. I updated my Amazon account with my Visa card information. However, now I am unable to access my Amazon account, and my ALEXA devices are inactive. After speaking with customer service, my account is no longer locked, but I am now facing a "wrong password" message when attempting to log in. I need assistance regaining access to my account and resolving the payment for the items using my Visa card on file.

I have been through a frustrating experience with Amazon, as they closed my account in July without a valid reason. After numerous calls and emails, my account was reopened in August, only to be closed again recently. I have not used my account since the incident that led to its closure in July. Despite being promised an email from an account specialist, I have not received any communication in over a week. As a loyal customer since [redacted], I am extremely disappointed by the lack of customer care and ownership shown in handling this issue for over two months. I am unable to access my employee discount linked to the closed account. I would like prompt assistance in getting my account reopened, which is associated with my cell phone number [redacted] and my email [redacted] It is disheartening to be treated in this manner after years of patronage.incerely, Jeanine M Kleszczewski

I contacted the Amazon Fraud department regarding an unauthorized charge on my bank account for a male dog urination device. The bank alerted me about the $[redacted].49 transaction on June 15, [redacted], which I didn't make. After stopping the payment, I started receiving Collection notices from TRS Recovery Service. Upon requesting details, Amazon provided me with a copy of the order using my name but sent to someone named April Crotts from Washington, Il - whom I barely know. It seems like a case of Identity Theft since I have my own Amazon account, making me wonder why I was targeted. I am concerned about how Amazon will address this issue with TRS Collection Service and whether April placed the order online. It's disconcerting that these questions remain unanswered despite having the necessary ID theft documents.

I have been locked out of my Amazon account for over a year. I’ve tried creating new accounts with different emails but have continuously failed. My account was locked because it was being used by my sister and myself. I bought a few TV shows off my Amazon Prime account, and it charged my sister's card instead of mine. She was unaware of these purchases and reported them as fraudulent. I have paid the less than $5 owed for the items but still cannot reset my account. Amazon reported my debit card as stolen to my bank. I received a new card but have been unsuccessful in resolving the issue. I am hesitant to keep emailing my bank/card information without any progress. I just need access to my account to order items for my job. Please assist me in resolving this matter.

I have a US Amazon Prime account. In August, while visiting family in the UK, I attempted to make a prime purchase and have it delivered to the UK address I was staying at. Even though the website identified me as a prime member, I was prompted to sign up for Prime again. Unfortunately, I mistakenly signed up, assuming there would be no charge since I was already a member. Regrettably, I was unable to utilize the prime benefits and had to pay for shipping. Now that I am back in the US, I am seeing charges for the UK prime membership on my credit card in addition to my US membership fee. I am seeking a stop to these UK charges and requesting a refund for all charges related to the UK prime account on my credit card. How can this request be facilitated?