Amazon Customer Service Issues

I recently created an Amazon account and ordered a used Xonar D1 sound card. However, Amazon locked my account as they couldn't verify my billing information. They have asked me to send my billing details to a fax number, which seems suspicious. I contacted my bank, and they confirmed that my account is not blocked. I would appreciate it if someone from Amazon could contact me to resolve this issue. I am hesitant to share my personal information with an unverified number.

I set up an Amazon account and made a purchase for a used Xonar sound card. Amazon couldn't confirm my billing details, so they locked my account. They asked me to have my bank fax my billing information to a number linked to someone named Robert Stolk. I noticed discrepancies in the emails. I checked with my bank, and they confirmed my account wasn't blocked since I could still make local purchases. I would appreciate if an Amazon representative with the authority could contact me to either unlock my account or guide me on how to resolve this issue. I'm hesitant to share my personal information with an unfamiliar number. I can be reached at ***-***-**** or ***-***-****.

I have been experiencing issues accessing my Amazon account and making purchases for the past 5 to 6 days. Despite contacting customer service multiple times and speaking with various tech agents, I have not been able to resolve the problem. I was advised to get a new email address and have my old phone number reactivated for Amazon purchases, as the company still has my old number on file. However, each tech agent mentioned they needed an authorization code to update my phone number, which I cannot receive as I am not getting emails from Amazon. I have confirmed that my email is working correctly after troubleshooting with my internet and email providers. It is frustrating that Amazon, being a large and capable company, is unable to assist with a simple phone number update and resolve this issue promptly. I have been a loyal customer, having spent thousands of dollars on the platform, and it is disappointing to encounter such difficulties. I hope that someone can locate my account using my email address and help me resolve this matter efficiently.

My wife started receiving multiple emails in August indicating unauthorized access to her Amazon account, prompting her to change her password. Despite changing it, she received 47 more emails with the same message over the following 19 days. Numerous discussions with Amazon customer service promised resolution and refunds for the minor amounts taken. As the hacking persisted, my wife took the advice to change her email but was shocked to receive an email from Amazon the next day disclosing her new address. Subsequently, the fraudster withdrew £25 from her account. We had our bank block further transactions and requested a refund from Amazon, only to receive irrelevant automated responses instructing us to change the password without any mention of refund. Attempts to reach the Special Investigations Team, responsible for the case, have been unsuccessful.

Disappointed with Customer Service I am reaching out regarding my order problem with the One Plus 6 from Amazon, which was mistakenly ordered twice and paid for each time. First Order: Order #[redacted]-[redacted] Placed on Sep 14, scheduled for delivery on the 17th... still not received. Following Customer Service advice, I had to cancel the order - still awaiting a refund. No updates provided at all. Second Order: Order #[redacted]-[redacted] Ordered on Sept 22, supposed to arrive today - Sept 24. Contacted customer support due to lack of information - was informed the product was defective and returned. Payment was made for this order as well. It’s concerning how casually your customer service handles such issues. A total of over 60K is held by Amazon for a product not received for the second time. Despite numerous conversations with customer service, there has been no resolution beyond standard responses like "I completely understand" and "we will try to help." The order was placed by Mr. Prabhu Shankar and was to be delivered to me, Ann Christian. I am eager to know how Amazon plans to compensate for the time and money wasted due to this single ordering mistake.

Hello, I am writing regarding my recent order of The James Bond Collection 1-24 on DVD, with order number #[redacted]-[redacted]. The replacement item I received due to damage arrived last Wednesday, September 19th, at my address in South Korea. I appreciate the replacement, but unfortunately, the 1[redacted] box was broken. I would like to request an empty 1[redacted] box to do a direct swap instead of receiving a whole new collection. I conversed with an Amazon representative via live chat who agreed to this exchange, allowing me to transfer the discs and inlay cards. However, I encountered difficulty when trying to remove the inlay cards. Could you kindly send me an extra 1[redacted] box in secure, padded packaging to prevent damage during transit from the UK to South Korea? This extra care is crucial to avoid receiving another damaged item. I look forward to your assistance with this matter. Thank you, Daniel S.

I purchased the Mediabridge Ethernet Cable ([redacted] Feet) - compatible with Cat6 / Cat5e / Cat5 standards, featuring 550MHz and 10Gbps - RJ45 Networking Cord (Part# 31-[redacted]-100B). Unfortunately, I am experiencing unstable internet connection while doing my homework. To confirm the issue, I tested another ethernet cable that worked perfectly with my laptop. The challenge now is returning the product. I may need to cut the end of the cord due to a small hole size. Could you advise if this will affect the return process? I need a replacement or repair as I heavily rely on my computer for schoolwork. Your assistance is greatly appreciated! [redacted]

I recently spoke with an agent at Amazon regarding my Amazon Fire HD8 tablet that I bought from PC World / Currys two weeks ago. I've been struggling to connect it to my WiFi despite troubleshooting with engineers. As a last resort, I attempted to return it for a refund at the store, but they declined. The Amazon agent I spoke to mentioned I could send it back to Amazon for an exchange. Can I still proceed with this option? This situation has been distressing for my mother as the tablet was a birthday gift for her and she hasn't been able to use it. I hope we can resolve this issue promptly. Thank you.

My account is currently locked allegedly due to an 8/27 credit card chargeback. After checking with Chase, they have no record of such a chargeback. Despite replying to the chargeback email four times, I've only received automated responses stating they are working with the bank on the issue. There have been twenty fraudulent purchases on my account on 9/22, which are different from the disputed chargeback. These fraudulent transactions resemble ones from the previous month that were resolved by Amazon's fraud security. I have reported the new fraudulent charges to Chase, prompting the cancellation of that credit card account. I am frustrated by the lack of attention to the ongoing issue as my Amazon account has been locked since last Saturday.

My spouse and I share a Prime account. She accesses it through her email on her computer, and I use my email on my computer. We recently updated the credit card on file due to fraudulent activity. After updating, her login correctly shows our Prime membership, but mine does not. When I log in, it recognizes me but does not display Prime features like order history or Prime Video access, unlike my wife's account. I attempted to reset my password and update the card details, but the issue persists. We are long-standing Prime members and request Amazon's assistance to resolve this account discrepancy promptly.

Hello, I encountered an issue while attempting to purchase bits on Twitch using my Amazon account. Upon successfully linking the accounts, I placed orders for [redacted] and [redacted] bits, with the corresponding order numbers of D01-[redacted]-[redacted] and D01-[redacted]-[redacted]. However, both orders are currently pending and inaccurately show as $0.00 transactions. I kindly request assistance in finalizing these transactions. As a loyal customer since [redacted], initially with the US branch and later branching out to the UK and German ones, I am invested in resolving this matter promptly. While I am unable to locate my account number on the website, I can confirm my identity as Jacek P. My email address is [redacted] The redirection to the US Amazon website during the transaction process so I utilized my US account details for the purchase. Upon encountering the pending status displaying as $0.00, I explored communication options with Amazon. Despite the challenging conversation with Tej via chat support, I sought resolution by requesting human intervention to complete the transaction promptly. Additionally, I suggested compensating for the delay with at least [redacted] bits for immediate use. Regrettably, Tej did not disclose their full name and attempted to redirect me to Amazon UK, unrelated to the issue at hand. Consequently, I have sent an email to the provided address while documenting this complaint to ensure a resolution.

I am seeking repair or support for my grandson's Fire 7 Kids Edition Tablet. The device is not charging or connecting with any charger. It was a Christmas gift in [redacted] and we are unsure if it was registered. We are trying to locate the credit card receipts to get a replacement receipt from Best Buy. With the original receipt, could we return it for a technician to manually charge and determine the serial number for a replacement under the 2-year kids warranty? It seems the serial number is crucial for the warranty process.

I am reaching out regarding two items from my recent order. The Impact Labels and the SelfieGolf Record Swing Cell Phone Holder were supposedly delivered on Thursday, 9/25/18 at 8:25pm by AMZL US. However, I live in a gated community, and the delivery person claimed they couldn't enter my building, which they meant as they couldn't enter the gate. I provided them with the gate code, but no delivery was made. I checked my security cameras, and at the specified time, there was no delivery to my home. This is quite concerning as the packages never reached me. Although the items were not too expensive, I kindly request a refund for both of them. Thank you.

I recently received my order from Amazon and was impressed with the quick delivery and excellent packaging. However, I received a purple and pink Bentgo Box instead of the blue one I ordered for my son. He was disappointed as he is a seven-year-old boy who prefers blue. Due to time constraints, he will have to take it to school, which he is not happy about. I hope to exchange it for the correct blue color. I have had issues with a previous order in the past but still have faith in Amazon's service. I am eager to continue shopping with your company and would appreciate it if this matter could be resolved promptly. Thank you for your assistance. ~C. Petrites

I had a frustrating experience with the disorganized and unhelpful customer service I received recently. I have a monthly cat food delivery that was expected on Monday but tracking showed it was delivered on Saturday. After contacting customer service, an empathetic representative assured me that a replacement would be sent the same day along with a refund. Despite the initial promise, the replacement did not arrive as agreed. After a long day at work, I had to make an additional trip to the store for cat food. When I reached out to customer service once more, I spoke with Sabin J. who informed me that the replacement order was never placed and that the original compensation was not feasible. This conflicting information and lack of resolution left me feeling frustrated. I expect the offered compensation to be honored, especially after the inconvenience and additional expenses I incurred.

I recently purchased an anglepoise lamp and bulb, but there was an accidental duplicate order. Both orders arrived on Sunday, September 23rd. I have returned one of the items, which has been confirmed for a refund. I will be keeping the second item. However, I noticed that my credit card has been charged for three items instead of two. There seems to be a billing error, as I only received two items and returned one. Please investigate this discrepancy and remove the incorrect charge of £31.47 from my account.

Dear Lords of Amazon, I recently purchased the "Lian LifeStyle Car Dash Cam 1.5" LCD FHD 1920p" through "Aeropost" with the order number #[redacted]1. After installation, I have found that the rear camera experiences a delay when capturing movement. The image seems to recede for a brief moment before returning to normal. Additionally, I have noticed that the rear camera does not record in HD. I am seeking clarification on whether the issue lies with the rear camera itself or if it is a problem stemming from the front camera, which integrates the two. If the fault lies with the rear camera, I would like to arrange a return for it specifically. However, if the problem originates from the front camera, I would need to return the entire set for a replacement. I kindly request your assistance in determining the cause of the issue and the appropriate course of action for resolution. I look forward to your prompt response. Thank you for your attention to this matter. Sincerely, Álvaro Alpízar Córdoba

I own a Kindle Fire 8 (7th generation), and I am facing an issue where sound is not coming through my headphones when plugged in, instead playing through the speakers. Despite trying a factory reset and cleaning the headphone jack, the problem persists. Testing with different headphones did not solve the issue. This problem initially occurred a day prior when some pressure on the headphone input made it work momentarily. Currently, applying pressure allows me to hear sound through the headphones, but it stops once the pressure is released, reverting to the device's speakers. I want to know if there is a way to fix this without having damaged the tablet or the headphone jack. Any suggestions would be appreciated.

I recently created an Amazon account, loaded it with an Amazon gift card to make purchases. However, after placing an order, I got locked out of my account to verify the billing address, which I didn't provide when setting up the account. Even though I faxed the requested information and the gift card receipt as they asked, I keep getting automated responses. I tried calling, emailing, sending faxes, and using live chat, but I'm stuck with the same repetitive responses. It's frustrating as I've spent money on faxes and complied with all their requests. I'm eager for them to unlock my account so I can use my gift card balance to make the purchase. This experience with Amazon has been my first, and it has been quite annoying and disappointing.

I had a frustrating experience with my Prime account after returning an unsatisfactory item. My account got blocked, making it impossible for me to manage my membership and cancel it. Despite multiple calls to customer service, I couldn't get the issue resolved. I was assured my membership wouldn't be charged further, but missed out on receiving my refund. Recently, I found another charge on my Bank of America account for Prime, but it's challenging to contact customer service from out of the country. I am deeply upset by the ongoing situation and would appreciate a resolution.