Amazon Customer Service Issues

This morning, I made three consecutive orders and realized that I had entered the wrong shipping address for one of them. I attempted to correct it but was only given the option to cancel the order. Despite calling Amazon right away, within around ten minutes of placing the order, the agents and their supervisor informed me the order was already in the shipping process. They explained that due to the system limitations, changes couldn't be made. This experience left me feeling frustrated and disappointed, especially since such a short time had passed. I believe Amazon should reconsider allowing a slightly longer window, maybe 20-30 minutes, for customers to make changes to orders. As a long-time Amazon user, this incident has made me consider exploring other online shopping options. I hope Amazon takes feedback like this into account to improve their system and provide better customer service.

I received an email stating that there was an issue processing my order from Amazon.com. The email requests me to provide my billing name, address, and phone number linked to my card for verification. It instructs me to reply from my registered email address and mentions a 12-24 hour response time. The email emphasizes that I should not create new accounts as it could cause delays in orders and impact my customer experience. It notes that only account specialists can access billing details for security reasons. Following the email, my account is currently locked. How should I proceed to resolve this matter with Amazon.com?

Order# [redacted]-[redacted]: I purchased the Nordic Ware Natural Aluminum Commercial Loaf Pan, 1.5 Pound and reported a dent. Amazon arranged a replacement at no extra cost (Order [redacted]-[redacted]), but I was not refunded. I shipped back the damaged pan, but Amazon claims they haven't received it and charged me again. I lack tracking details for the return, causing confusion. Contact me at [redacted]

I have a concern about Amazon's policy of selling Russian symbols on clothing to American citizens. This comes after Russia interfered with our democracy, impacting our right to choose our government's leaders. It is troubling to see Amazon aiding Russia in spreading its influence by marketing these symbols to Americans. By selling these items, Amazon may be normalizing Russia's actions and downplaying the dangers they pose. Russia has a history of imprisoning and harming its citizens and others perceived as threats, as well as invading countries and annexing territories. I will use social media to raise awareness about this issue and hope Amazon will reconsider their practices. I will personally refrain from making purchases on Amazon until this is addressed, and I hope others will do the same. It is crucial for Washington to examine Amazon's business decisions closely. Sincerely, L. English

It is concerning to hear about your delivery issues. Yesterday, the tracking information stated a delivery attempt was made at 3:58 pm California time, but you were present until 5 pm at the business location. Despite requesting deliveries between 8 am and 5 pm, you continue to receive notices of deliveries being scheduled before 8 pm. Unfortunately, the anticipated package for your granddaughter's upcoming birthday, guaranteed to be delivered yesterday, has not arrived. It is crucial to communicate with the shipping company to ensure packages arrive within your specified business hours. You provided the tracking number TBA[redacted]00 for reference. Sincerely, Linda K Sorg.

I'm experiencing an issue downloading an album from BandCamp. Despite having sufficient space, the download halted at fifty-eight percent and is now stuck. I am unable to cancel or resume the download. This situation is causing my tablet to show less available space. Any assistance would be greatly appreciated.

Hello, I wanted to share my recent experience with an order I placed for earphones through your service. Today was the scheduled delivery day and to my surprise, the Amazon courier called demanding that I pick up the package from a location far from my home. When I declined, the courier became verbally abusive. I believe it is the courier's responsibility to deliver the product as promised, and their behavior was completely unacceptable. I hope that Amazon can address this matter promptly. My order tracking ID is [redacted]35, and the name of the courier was Pradeep. His mobile number is [redacted]. I trust that appropriate action will be taken regarding this issue. Thank you.

I would appreciate it if the web designers could consider users with small screens. The list of options under my name is too long, making it difficult to select the Sign Out option at the very bottom. When scrolling down, the focus is lost. It would be helpful to add a separate Sign Out button in the empty black area to the right of the search bar, above the icons for Try Prime, Your Lists, and Basket. Thank you.

I ordered a lamp on 8/2/18 to replace one with a broken power supply (#[redacted][redacted]). I thought it would be easier to get a new lamp instead of just the power supply since the original lamp was part of a pair for bedside tables. The new lamp worked once with the power supply, then stopped working. I tested it with the power supply from the other original lamp, and it worked. My husband contacted customer service and explained the issue. After 3 weeks, we received a replacement power supply that also didn't work. We verified it was the power supply, not the lamp, by testing. We reached out to customer service again, and they said they would send another. After waiting for 3 more weeks, we got a replacement for the replacement, and it STILL DOES NOT WORK! What should we do next?? Should we take a photo with a phone camera of the power supply that works and send it to Amazon? We are at wits' end.

I received a hateful email from one of your customers and I am concerned. The customer service representatives I spoke to seemed unprofessional. I take this matter seriously, and although I offered to provide a copy of the email, I was told it was not necessary. I am not a customer of yours and feel that there should be a way for non-account holders to contact you. I was sent the hate mail by one of your customers, not the other way around. Please be cautious about who you allow to have accounts. I hope to hear from someone regarding this issue. Thank you, Roxie Loree.

I am experiencing difficulty posting reviews for products. Despite contacting Customer Service last Friday and being told the issue would be resolved within 2 days, it has been a week and the problem persists. An error message appears, stating my previous review did not comply with the guidelines, prohibiting reviews from customers with potentially biased relationships to the product or seller. This is confusing as I have not reviewed these products before and am unsure about any perceived bias. I am eager to share my feedback on items I have used, both positive and negative.

Hello. I placed an order on Amazon Germany while deployed in Europe. My account, registered with the email [redacted], recently encountered an issue with order number [redacted]-[redacted] for Beats Solo 3 headphones. After placing the order on September 20th, I received a notification requesting verification by uploading a copy of my visa statement to unlock my account. However, since my account is currently locked, I am unable to fulfill this request. I have used the same Visa ending in [redacted] on my Amazon Germany account without problems in the past, so I am unsure why this verification is now required. My billing address is in Canada, while the delivery address is in Latvia due to my military deployment. Kindly assist in resolving this matter or provide further instructions if the order cannot proceed. Thank you.

I am requesting a refund for unauthorized charges made to my Amazon account for Amazon Digital Services. I unknowingly signed up for a free trial of Amazon Music in March [redacted] and was subsequently charged monthly from April [redacted] to December [redacted]. I continued using the service assuming it was free as I did not see any charges reflected on the Amazon website. The total amount for these charges is $85.91. Additionally, I am disputing 9 more charges from [redacted] and the end of [redacted] for Amazon Kindle Unlimited and Amazon Digital Services, totaling $89.91. These charges were not authorized by me, and I believe they may have been accidental subscriptions. In total, I am disputing 18 charges amounting to $[redacted].82 and would like a full refund. If this matter is not resolved, I will involve my bank.

I've finished all my research and decided on the items I want to buy. I placed my order, but I keep receiving messages asking me to change my payment method, which is the only one I have. I contacted the bank, and they confirmed that the charge hasn't reached them yet. I'm frustrated that I can't complete my order. Can someone assist me with this issue? I'm really looking forward to receiving my items.

I encountered an issue while attempting to create a new account on Amazon. Upon trying to sign in, I was notified that my email address was already linked to an existing account. Consequently, I initiated a password reset and successfully changed my password after following the link provided in the email. However, upon trying to sign in again, my account was reportedly frozen, with a promise to receive an email on how to "un-freeze" it, which I haven't received yet. It seems I may have created an Amazon account years ago that I haven't used in a while. I find the lack of an online chat system inconvenient, and the password reset process quite cumbersome. After spending a frustratingly long time trying to regain account access, I was hoping to purchase 2 phone cases and glass screen protectors. -Ian P.

I am curious about where my additional membership fees and missed discounts on game pre-orders are allocated. Despite facing salary reductions for the past eight years and now working without a contract anticipating no pay raises for the next three years, I question the justification for the continuous financial growth of Amazon from the orders and membership fees I contribute. The discount on game pre-orders has been beneficial for running a Game Club at my school, allowing students access to games they wouldn't typically experience. However, recent policy changes have led me to reevaluate the value of my membership. With comparable prices, shipping, and service options available from competitors like Walmart minus the membership fees, I am reconsidering the benefits of continuing my Amazon subscription. In light of these developments, I am seeking to understand what additional advantages Amazon can offer to justify the expenses and retain my membership. Thank you for addressing my concerns. Regards, Jeremy D.

I placed order #[redacted]-[redacted] on August 16, [redacted] for a Dell Inspiron 3[redacted] Desktop computer priced at $[redacted]. The delivery arrived at my Fedex outlet on August 21, [redacted] with ID [redacted]43. Upon inspection, it was evident that the box was empty as it had not been properly sealed and had no weight. After contacting Amazon customer service due to this issue, there was confusion and delays blaming Fedex. Eventually, I was given a $20 credit for the inconvenience. However, reviewing my recent credit card statement, I noticed I was charged twice for the computer. I am seeking a full refund of $[redacted] for the initial purchase. This has been a frustrating experience, and I hope for a prompt resolution to continue being a satisfied Amazon customer.

Hello, we have a registered seller account and are in need of urgent assistance regarding uploading products. Despite requesting a callback on Friday, we have not received any follow-up. Last year, we uploaded some products that never went live due to quality issues. We have since found a new manufacturer and want to upload new products. The challenge we face is that we used the same UPC codes. After attempting to amend the listings, my husband deleted them assuming we could re-upload within 24 hours using the same UPC codes, but this hasn't worked as expected. Do we need assistance from your end to resolve this? The UPC codes must match the labels, and we are feeling stressed trying to resolve this situation as I am scheduled to travel three hours to the manufacturer tomorrow for a quality check before packaging for an Amazon collection. Your prompt help is greatly appreciated.

On 8/19/18, I tried to order Tara Westover's book 'Educated' and selected the Kindle Unlimited option, believing it was free. Unfortunately, it turned out to be just a summary, so I then purchased the full book separately. On 8/30/18, I struggled to cancel the Kindle Unlimited subscription, but I thought I had successfully done so. However, I recently noticed a charge on my VISA statement for the service, which I do not want to continue. I have disputed the $9.99 charge and kindly request a refund. Please ensure that the Kindle Unlimited service is canceled going forward. Thank you.

I have noticed some unknown charges on my account from 6/26/17 to 8/28/18, totaling sixteen charges. In July, I was double billed for my $14.99 HBO subscription. The Fresh service was consistently charging me $16.41 instead of the advertised $14.99. Additionally, there have been unauthorized $3.99 charges for Amazon Music on my debit card for over a year. I didn't sign up for this service. Despite receiving some adjustments for 3 or 6 months, I have not been refunded for the entire year's worth of charges. Amazon has been charging one card without my permission and claims they notified me via email, yet I was not made aware of the Amazon Music charges. After spending 3 hours on the phone with Amazon and BoA representatives, my concerns were not adequately addressed. Amazon's response to potential disputes seems punitive, threatening the cancellation of my subscription. I expect a prompt resolution within 24 hours; otherwise, I will seek legal advice. My BoA representative has a record of the conversation, and I believe the Better Business Bureau can validate these unauthorized charges. Best, Stephanie G.