Amazon Customer Service Issues

Subject: Request for Refund for Broken Item - Order #[redacted]-[redacted] Dear Amazon Customer Service, I am reaching out regarding an order I placed on August 9th, [redacted] (Order# [redacted]-[redacted]) that contained several gifts for my grandchildren. Upon opening one of the items, a pump for the Rody, I discovered that it was broken. The issue was only identified when we attempted to inflate the Rody and found the pump in two separate pieces upon unpacking it. I understand that the 30-day return period has lapsed, but based on the circumstances of the damaged item, I kindly request a refund for the defective pump. Thank you for your attention to this matter. Warm Regards, Ruth M.

Every time I attempt to log into my account, it indicates it's locked. I receive a code via email, but upon signing in again, it remains locked until the third try. Once in, I noticed a $[redacted] discrepancy. Before my wildland firefighting season, my mother gifted me a $[redacted] card, and I credited a returned item to my account. Shortly after, I faced these login issues. While seeking help from customer service, they advised me to follow the account recovery process via email, which only results in continuous lockouts. With 11 items in my cart, I must address this situation before making purchases. I require full access to my account and the missing funds restored promptly. Your prompt assistance is appreciated to retain my business. If not resolved, I may consider alternative options. Thank you for your attention to this matter.

On 9/8/18, I attempted to upgrade my account to a Prime account but encountered website issues. In the live chat, I explained my attempt to save on shipping and was directed back to the website, despite mentioning the prior issue. Resulting in paying extra for shipping. Recently, when trying to track my package, the website showed no account. Contacting customer service, I was informed I hadn't made any orders since January [redacted], which was inaccurate. After the call, I revisited the site and regained access, discovering my delivery is due today. A similar instance occurred with my brother in another state. This feedback is aimed at highlighting concerns with customer service and the need for improvement in assisting customers with transactions. I trust this feedback will reach your quality control department for further assessment. Thank you for your attention. Warm regards, Anita B.

I, Priscilla Logan, am writing to make a complaint. Today at 3:00 pm, I did not place any orders on Amazon. I would like to hear a voice recording if there is one of the person who made these orders. I am a disabled woman and was at Walmart when these orders were supposedly made. Upon checking my card, I noticed $[redacted] were charged without my authorization. This amount was not ordered by me, and I want to cancel the order and receive a refund for the unauthorized charges. It's important to me to resolve this issue promptly. Thank you.

My previous account [redacted] was compromised. I now use [redacted] I've been struggling with this for a week, spending countless hours on the phone. Despite assurances of a refund within 24 hours, it hasn't happened. You don't have my updated debit card info. Daniel, a manager, promised a follow-up within 24 hours, but I never heard back. Emails confirmed unauthorized access to my account, advising me to contact my bank. My bank requires me to conduct my own investigation. This has been ongoing since August. I've been informed we can't correspond by email due to privacy policies. Amazon's customer service has been disappointing. After submitting necessary documents eight times, there has been no response. A phone call from Amazon would be greatly appreciated. Thank you. -Michelle S. [redacted]

I recently ordered an Arrow Men's Regular Fit Formal Shirt which was delayed. After receiving a message stating that the item might be lost, I chose to opt for a replacement. Surprisingly, the very next day, the material arrived, but your staff member later contacted me to return the original item. I agreed because I knew the replacement was on its way. Unfortunately, the courier refused to deliver my replacement, claiming it needed payment. Upon checking on your website, I saw it was being held due to a payment issue. Even though I had paid in advance, there seemed to be a software error. The lack of acknowledgment or apology from your team was disappointing. They only mentioned a refund, leaving me in a situation where I still haven't received my money back. I urge you to investigate this matter and take appropriate steps to prevent such software errors in India. Thank you for your attention to this issue. Sincerely, Shaheer M. [redacted] Preferred method of communication: Email

I'm currently placing an order using my Discover Card for payment, but I'm unable to see the option to use my Discover cash back bonus on the payment page. This option was available on previous orders, but now it's missing when I need to apply it. I believe Amazon should rectify this issue by restoring the option to use Discover Card cash back funds as it is their ordering page where the error is occurring.

I received a message about confirming my payment information from Amazon. Despite sending my statement with the requested details from my AMEX card ending in 04 on September 13th, I have not received any response as promised within 24 hours. This delay is frustrating as it is affecting the delivery of my orders with the expected date passing. Currently working at Televinken LTD in Cyprus, I am unable to provide a billing address there as I am renting an apartment while based in Sweden. I am willing to provide any necessary documents for verification, including my passport and driving license, but without feedback from Amazon, I am unable to proceed. Please advise on the next steps for verification. This delay and lack of communication are inconvenient, and I hope to resolve this matter promptly. Thank you. Joel S. from Televinken LTD, residing at Ypolohagou Dimitri Ioannou 4 in Cyprus, with a home address in Sweden at Meteorvägen 2, [redacted] 33, Täby. Last 4 digits of my AMEX card: [redacted].

I am interested in buying the ebook "Introduction to Marine Biology" by George Karleskint, Richard Turner, and James Small. The Kindle edition is listed with a Matchbook price of $9.99. However, I am unsure how to purchase at this price. The ISBN-13 is [redacted][redacted] and ISBN-10 is [redacted]. Can someone explain this Matchbook system to me?

My name is OTONO A. with email: [redacted] Amazon has blocked my account due to suspicious activities and requested a statement of account with billing address and the last four digits of my card, which Nigerian banks do not include for security reasons. I am unable to change my payment card or receive pending orders. This situation is both frustrating and perplexing.

I am facing delays in receiving warranty support from the vendor. I purchased an air conditioner for my doghouse through Amazon, Order # [redacted]-[redacted], sold by ClimateRight. The unit stopped working after 4 months. I reached out to ClimateRight on 5 Aug [redacted], following the manual's instructions, and provided details of the issue and troubleshooting steps. ClimateRight responded on 10 Aug, asking me to repeat the steps I had already tried. After informing them of our absence due to a cruise, I provided additional information on 20 Aug. However, I have not received any further communication despite emailing them on 27 Aug and 6 Sep to inquire about the status. I rely on this AC to keep my dogs comfortable and as a backup during emergencies like the recent power outage during hurricane Florence. I am disappointed by the lack of warranty support from ClimateRight. I hope Amazon can assist in resolving this matter promptly. Thank you for your help. - Kevin Glass

I am writing to express my disappointment in the guaranteed delivery service I received. I placed an order for a generator to be delivered on Wednesday, September 12. However, I was informed on the morning of the 12th that the delivery was canceled due to bad weather, despite clear skies and a temperature of 90 degrees. The generator was in Raleigh, and UPS ran local deliveries that day, causing me to lose over $[redacted].00 worth of refrigerated and frozen food. Additionally, my wife was without her oxygen machine for five days. While I understand UPS may be at fault, as the company you hired, I am seeking resolution for my losses. I am too upset to speak with anyone from your company directly, hence why I am reaching out via email. I would like to know if there are plans to compensate for my food loss.

Hello, I am feeling frustrated and upset after a recent 25-minute call with one of your representatives. She talked over me, lectured me, and did not listen to my concerns. When I mentioned that my credit card and email address are connected to my nonprofit organization, she dismissed it by saying that it doesn't matter to the company if they are taking money away from cancer patients since they are a business. Shockingly, when I asked for her name after that comment, she promptly hung up on me. I have been trying to cancel my account since May by calling in, but each month it remains active and I am automatically charged for Prime without my consent. My credit card charges are covered by my organization, and my email is for work, not personal matters. It is disheartening that a supposedly charitable organization would treat its customers in this manner. The ongoing dispute over $50 is hard to believe. I will not hesitate to share my negative experience with others. I kindly ask that your representatives display empathy and consideration towards customers in the future. Regrettably, I am hesitant to make future purchases from Amazon. Thank you for your attention to this matter.

I was charged for a lip liner and a new pencil that I returned. This mistake happens every time I return items. Could you provide me with the UPS tracking numbers for these two separate returns? Also, please include the tracking number in the email notifications about being charged for returned items. It is frustrating to deal with these issues, and it wastes my time and money contacting customer service. I appreciate Amazon Prime for its easy returns. I package my returns carefully but keep receiving incorrect charges. If I like something, I will reorder it. Please ensure prompt and efficient service in the future. Thank you.

I recently published a book called "Taking Sex Differences Seriously" that received good sales and reviews on Amazon. I was excited to discover a large print edition; however, upon clicking the link, I was disappointed to find that the reviews were missing. I have not been able to locate reviews for the hard copy or paperback editions on Amazon's site. I would appreciate it if the reviews for different formats could be added to the large print edition page and clearly state that other editions are available. I am a frequent user of Amazon Prime and have always been impressed by the company's efficiency, but this oversight is disheartening. The large print version page lacks even the publisher's blurb for the book. Please address these issues.

Hello, Amazon customer service team! I am M.W., a 21-year-old customer from Sri Lanka. I placed an order on September 6-18, [redacted], for essential oils, aloe vera gel, and castor oil. However, after providing my payment details, the total amount of 64,[redacted] rupees seems unusually high for me. I have tried to track my order on the website, but it shows no orders. Unfortunately, I couldn't reach customer service by phone, email, or live chat. The "call me now" option requires a US or Canadian phone number, which I don't have. This situation is causing me distress, and I urgently need clarification on the charges. Could you please assist me promptly? Thank you.

I placed an order with Amazon and my Tracking ID is [redacted]08. I was supposed to receive it today and got a message about the delivery at 08:46 this morning. The number +91 11 6[redacted] was provided to contact the delivery person. I tried calling that number 8 times since then, but didn't get a response. I left home at 10:30, and at 11:25, a delivery guy named MOHIT arrived. Unfortunately, my 8-year-old son informed me about it, so I spoke with MOHIT and asked him to come back after an hour or in the evening, but he refused, saying he's a part-timer. I've been trying to reach out since 11:30 but haven't been successful. Amazon needs to provide the correct contact information before deliveries. I hope to hear back soon.

I attempted to buy bits for my Twitch account, but the purchase got canceled. I received an email in Danish or German stating there was an issue with my payment and requesting debit card information. I found it suspicious and did not respond. When I tried to log back into my account to investigate, I encountered an issue with my password. Despite being confident it was correct, I changed it several times but still couldn't access my account. I've changed my password at least five times now with no success. I'm unsure if my account has been hacked or if there's a delay in the password changes (I've waited around 30 minutes).

Regarding Amazon deliveries from the Wallingford/Bristol facility in Connecticut, on Wednesday around 3 pm, a UHaul delivery van driver left a package for one of my neighbors at a senior housing residence with [redacted] units in Wethersfield, CT. Instead of leaving the package inside the building, he placed it on the outside buzzer shelf at the entrance. A more secure option would have been to buzz the manager's office for lobby access or to attempt redelivery the next day. This level of indifference from the driver is unacceptable. I am concerned about the security of Prime orders, including important medicinal deliveries. I would like to contact the Bristol office to address these issues and prevent such incidents in the future. Thank you, Priscilla.

I returned an item at your Akron, OH store on Exchange St. I am still waiting for the refund to show up on my credit card. The tracking information is not available yet either. Return Authorization #: D5SBrQqzRRMA Order #: [redacted]-[redacted] 1 Sonos CONNECT:AMP Wireless Amplifier for Streaming Music (Works with Alexa) Order #: [redacted]-[redacted] 1 Sonos CONNECT:AMP Wireless Amplifier for Streaming Music (Works with Alexa) Please provide an update on this situation. Email: [redacted] Thank you, Justin S. Trotta