Amazon Customer Service Issues

I recently received a package meant for someone else. Even though the address label was correct, the packing slip inside indicated it was intended for a Simon Chu in NW London. I repackaged and sent it to him but tried to notify the seller through Amazon, receiving an unsatisfactory response. Amazon's reply stated the email could not be delivered as it seemed to not involve me or the recipient directly. Attempting to reach out through the email form in the Help department proved difficult, with limited options not covering this situation. Given the privacy concerns, I expected better communication channels to quickly address and resolve these issues with both the seller and Amazon.

Hello, I have been facing significant frustration for more than four months while attempting to log into my Amazon.ca account. Earlier this year, there were several fraudulent high-value orders placed using my account with stolen credit card information. This unauthorized activity led to the necessary security measure of locking my account. Despite the circumstances, I have been unable to regain access to my account for an extended period. I kindly request a prompt resolution to this matter. The associated account is linked to the email address: [redacted] Additionally, I signed up for Amazon Prime earlier in the year yet have been unable to enjoy any of the benefits due to these restrictions. For this reason, I would appreciate a full refund of my Prime subscription. Thank you for addressing this promptly and taking action to resolve the situation. Best regards, Viniza T.

Dear Amazon, I have been experiencing difficulties navigating your system. It appears there is an issue with my passport and bank statement verification. I have requested assistance via phone, but unfortunately, no one has reached out to me. I want to assure you that my passport and bank statement are legitimate. Various government agencies such as the NSA, Border Patrol, and airlines, as well as the IRS, are familiar with these documents dating back to [redacted]. I don't understand why there are processing delays. Could it be because the photos were taken with my outdated cell phone? My bank accepts photos of checks taken with the same phone without any issues. Here are some facts to clarify my situation: 1. I am a U.S. citizen who has voted in every election for the past 45 years. 2. My address is 9 Smith Creek Lane, Sonoita, AZ. 3. Due to postal service limitations, my mail is delivered to highway carrier box HC 1 Box [redacted], Sonoita, AZ 85[redacted]. 4. I provided my genuine Social Security number, which doubles as my tax ID. I wonder what additional information you require. Must I disclose my husband's income and vaccination records? I possess a valid Arizona driver's license for 47 years, which has not been requested. I am eager to resolve this matter promptly. Please contact me at [redacted] to facilitate the process. Regards, Cheryl Lynn Sherman

Hello, I bought an Apple iPad mini 2 ME276LL/A (16GB, WI-FI) in Black with Space Gray from Amazon on June 5, [redacted]. I am trying to set up the iPad, but I am encountering an "Activation Lock" message on the device. Despite buying a new item, I am unsure why this issue is occurring. Could you please provide assistance? I am currently overseas in Jamaica, and I only recently received the item because it was sent to a contact who brought it to me since I am not in the U.S. Unfortunately, as I waited for the delivery, the return period closed on July 7th, and the Support Window closed on August 6th. However, I urgently need help as I've paid for the item and cannot use it with this lock. Kind regards, Monica F. Amazon Account Holder

My order, with a 17-digit long number, was passed on to a third-party, likely Canada Post. Unfortunately, the service provided by Canada Post was rather lacking. They were uncertain about leaving my package at the door and chose not to. After some hassle with Purolator, the package was finally delivered today. This experience has been a complicated mess — unlike Amazon, which usually delivers directly to my door reliably through UPS, Purolator, or FedEx without issues. I typically make over [redacted] orders every six months and have always enjoyed excellent delivery service, but any future poor deliveries may lead me to part ways with Amazon. Respectfully, Jane L.

For years, I have used Whispernet to place orders on my Kindle with no issues. Recently, after changing my email address, I've encountered problems. I am unable to log into my Amazon.com account on my computer because they claim they have no record of my new email. Despite multiple conversations promising a resolution from Amazon, the issue remains unresolved. I inadvertently provided my updated details to Amazon.com.au, but I always used Amazon.com and simply need to update my new email and payment information. I mistakenly made purchases on Amazon.com.au, thinking I was on Amazon.com. The last representative assured me they were correcting the email on Amazon.com and reversing the unintended purchases. However, it has been a week, and I have not received any updates. I need assistance since I cannot log in with my new email, although I keep receiving emails from Amazon. Thank you, Annemarie.

Subject: Re: Your Amazon Order # [redacted]-[redacted] Dear Seller, I am writing in regards to the cancellation of my order # [redacted]-[redacted] on Amazon. I received notification from Amazon stating that the shipment had not been confirmed within the expected timeframe. Subsequently, I reached out to cancel the order, and to my surprise, I was informed that there would be cancellation fees and no refund issued. I kindly request your assistance in processing a refund for the order as soon as possible. If the items are still available, I am willing to accept the shipment without incurring any additional charges. However, it was disconcerting to be informed that the shipment was delayed with no clear timeline provided for its arrival. Please advise on the next steps to expedite the refund process or arrange for the shipment if available. Your prompt attention to this matter would be greatly appreciated. Thank you for your cooperation. Sincerely, Inaam Sakout

I attempted to seek assistance through online chat on 9/14 to address my concerns regarding an order I placed for a used book, "Edgar Cayce," with Order Number: [redacted]-[redacted] on 8/31/18. I typically purchase used books and understand they may exhibit signs of use; however, this particular book contains extensive writing and notes making it challenging to read, and to my dismay, it also harbors small black bugs. I am requesting either a replacement book in good condition or a refund, as I am unwilling to open it again due to the presence of bugs. I am willing to return the book if the seller covers the shipping costs. During the chat with Sayed, I encountered difficulties in communicating my issue effectively. Additionally, I am facing problems with my email associated with the account, as the old email linked to it is invalid and compromised, preventing me from signing in. I provided my correct email, [redacted], to Sayed for assistance, but I feel my concerns were not entirely understood. Despite Sayed's attempt to help by contacting the seller, the resolution was not satisfactory. I would appreciate a prompt and effective response from another representative. Thank you.

During the summer, I was unable to go online. When I recently checked my bank statement, I noticed a charge from AMZN MKTP US on August 6th for an order I didn't make. Surprisingly, on August 14th, I got an email asking me to review my "experience with Angela Kerry." The unauthorized item purchased was a Fitness Tracker Smart Bracelet, which I never received or ordered. I couldn't find any record of this purchase except for the charge on my bank card. Amazon is aware of this issue and confirmed that someone unauthorized accessed my account. I'm requesting a refund for this fraudulent order. -Kathleen T.

I'm disappointed with the lack of flexibility in cancelling my fountain order before delivery. I mistakenly ordered the wrong item and tried to cancel the next day, only to be informed I needed a delivery number. Subsequently, I was told I couldn't cancel at all and must accept and return the [redacted] lb fountain. Despite ordering the correct one and receiving an Amazon credit card, I'm frustrated with the lack of customer service assistance. My history of purchases should reflect my loyalty as a customer. I believe better communication and customer service should be provided for situations like this. - BC

On August 5, [redacted], I placed an order for 2 Tactical Flashlights with order #[redacted]-[redacted]. Unfortunately, instead of receiving the flashlights, I was sent a Jade Face Roller tool by mistake. I promptly requested a return, specifying the error. After printing the return label, I shipped the Jade Roller back within a few days. Amazon processed the refund without issue. However, today I received a reminder from Amazon stating I failed to return the Flashlights, which I never received. They threatened to charge me if I don't send them back by Sep 25th. I need assistance confirming that Amazon received the misplaced Face Roller, and I request they acknowledge the mispick that led to this confusion and refrain from threatening to revoke the refund granted due to their warehouse error.

Today, I discovered that September 18 is National HIV/AIDS and Aging Awareness Day. When I researched "AIDS and seniors" for an essay after watching the movie "Play the Game" with Andy Griffith, I was taken aback. In a scene, his character jokes about old people not needing condoms since they can't get pregnant. This dangerous misconception overlooks the risks seniors face with unprotected sex. Raised awareness about STDs among the elderly is crucial. Seniors may exhibit AIDS symptoms similar to common signs of aging and might receive late diagnoses. Despite age, many remain sexually active, often unaware of the risks compared to when they were younger. Media coverage on this issue is present, but instances like the film perpetuate harmful misinformation. I believe the movie should come with a warning or omit the misleading scene altogether. It would be beneficial to replace it with a more informative dialogue on safe sex practices for seniors.

Dear Sir/Madam, I am writing to report an issue with Amazon Prime. On 07/09/18, I placed an order for 3 boxes from Amazon Prime. While I received 2 on 08/09/18, the third one (tracking no. [redacted][redacted]) was not delivered due to address access issues. Strangely, this was not a problem as the other two were received without any trouble that day. I contacted Amazon on 09/09/18, was apologized to, and assured that the package would arrive within one or two days after my call. However, it has been a week now, and my parcel still has not arrived. I pay for Amazon Prime membership every month, but this experience has caused me unnecessary stress. I am expecting a refund from Amazon and also wish for my package to be delivered promptly. I anticipate your swift response to this matter and would like to keep a complete record via email. Yours faithfully, Magdalena Molenda

Order # [redacted]-[redacted] for a water flosser was placed on 9/4/18 and delivered on 9/7/18. However, instead of the flosser, party supplies were received. The box had a label indicating a water flosser, but inside were gold-rimmed plastic glasses and napkins. This mix-up is disappointing as the flosser is essential.

I received my order for a water flosser (ORDER # [redacted]-[redacted]) on 9/7/18, but instead of the flosser, I received a box labeled Premium Party Supplies containing drinking glasses and napkins. I need the flosser urgently as per my dentist's recommendation. I found the party supplies listed under Premium Party Supplies on Amazon. I would like assistance in exchanging the party supplies for the flosser that I ordered. - M. K. [redacted]

I received order # [redacted]-[redacted] which was for a water flosser placed on 9/4/18 and delivered on 9/7/18. However, instead of the flosser, I received Premium Party Supplies with gold-rimmed glasses and napkins. I searched on Amazon and found the party supplies under Premium Party Supplies. I urgently need the flosser. Please advise on how I can exchange the party supplies for the flosser. Name: M. Kristofferson Order: ORDER # [redacted]-[redacted] Phone: [redacted] Email: [redacted]

I have been prohibited from posting product reviews because I was accused of receiving compensation for my reviews, which I have never done. Despite multiple attempts to contact customer service to clarify the situation and address the issue, I have not received any response. Each time I call, I am informed that a report will be filed and that I should expect a follow-up within 24-48 hours, but no one ever gets back to me. It is disappointing how the company is handling this matter without providing any evidence to support their allegations. Nevertheless, I have found better prices and free shipping options elsewhere while shopping around. Amazon's actions have prompted me to explore other retailers, making them my last choice for purchases. I appreciate the competitive market they have helped create.

On September 4, [redacted], I ordered Bob's Red Mill Organic Extra Thick Rolled Oats, 32 Ounce (Pack of 4) with order number [redacted]-[redacted]. I selected standard shipping, which usually takes 4 to 5 business days. The estimated delivery date was Friday, September 14, but the package did not arrive. Upon checking the shipment history, I saw that the label was created and shipment information was sent to FedEx after 13 days from the order date. I am located in West Lafayette, IN, and I am disappointed with the delay in the delivery process.

I accidentally clicked on a 1-year membership for $[redacted] with Amazon Prime. After realizing the deduction in my account, I contacted an Amazon Prime support number for help. The representative, whom I had difficulty understanding due to a forgotten password, instructed me to purchase a $[redacted] Google Play card from a 7-Eleven store and load it. Then I was to purchase another card and load $[redacted] onto it, with the promise that $[redacted] would be refunded to my account in 4 to 7 hours. Only $[redacted] was refunded promptly, and the rest has not appeared in my account yet. I had to borrow the money from a friend to buy the Google Play cards, and I am anxious to have my funds returned. Any assistance would be greatly appreciated. Thank you.

On August 20, I purchased a pair of sport shorts on Amazon.com for $40 USD, using UK Pounds for shipping to Spain. The estimated delivery date given was September 20, with International order number EP[redacted]1(US). The shorts arrived in Spain in late August but ran into issues with Spanish customs. I submitted one form and provided two additional forms, along with proof of purchase and my NIE number. I also received a notification that the item arrived damaged. Despite this, I am now required to fill out another form for tax purposes before delivery can be completed. The fees for packaging and delivery have already exceeded the value of the shorts. Dealing with these customs matters has been frustrating, and I believe that the responsibility should not solely fall on me. I have tried contacting Amazon multiple times with no response, so I am hoping for a resolution now. If this matter is not resolved promptly without requiring further action from me, I will be extremely dissatisfied.