Order ****-*******-*********My cable modem device that I purchased from Amazon no longe...

GetHuman1038943's customer service issue with Amazon from August 2018

Help with my Amazon issue
The issue in GetHuman1038943's own words
Order ****-*******-*********My cable modem device that I purchased from Amazon no longer works. I've called my ISP over the phone * times over the course of a week to get them to fix the issue themselves but they have confirmed that the issue is with the device itself. I purchased the modem on June **rd and the connectivity issues started on August **th. Couldn't even last * months without breaking down. I would like to either get a refund or preferably have a replacement modem sent to me and I'll send back the defective one.
GetHuman1038943 did not yet indicate what Amazon should do to make this right.
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How GetHuman1038943 fixed the problem
Disregard this. The problem was not with my modem. I did not return it.
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Amazon

Customer service issue
Reported by GetHuman1038943
Aug 26th, 2018 - 4 mons ago
I have an issue with Amazon too
Fixed
GetHuman1038943 shared how to fix
Seen by 4 customers so far
Similar issue to 40465 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman1038943 started working on this issue
Aug 26th 6:17pm
GetHuman1038943 confirmed the issue is fixed. Hooray!
Aug 27th 8:41pm