Received a phone call from your billing department, **Today ******* at *.** a.m. **Aft...

GetHuman1031592's customer service issue with Amazon from August 2018

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The issue in GetHuman1031592's own words
Received a phone call from your billing department, **Today ******* at *.** a.m. **After speaking with YOUR rep, she couldn't completely satisfy or help my situation so she decided to put me on hold for ** minutes, continue to put me on hold and then by "accident" disconnected the call. **This is unacceptable customer service, I am a prime member, order thousands of dollars of merchandise from Amazon and the one time I need assistance I get an offshore rep who doesn't know how to escalate a call professionally if she can't resolve?*I would like this agent reprimanded.
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Amazon

Customer service issue
Reported by GetHuman1031592
Aug 24th, 2018 - 4 mons ago
I have an issue with Amazon too
Not resolved
Seen by 3 customers so far
Similar issue to 39702 others
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Timeline
GetHuman1031592 started working on this issue
Aug 24th 3:17pm