Hello,**My husband and I purchased this *' LED lit umbrella in June (Order...

GetHuman-shimabri's customer service issue with Amazon from August 2018

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The issue in GetHuman-shimabri's own words
Hello,**My husband and I purchased this *' LED lit umbrella in June (Order ****-*******-*******). I understand that the return window has passed but the lights only worked the first time we used and and haven't worked since. We've tried everything. The lights are the reason we purchased this replacement umbrella.**Could you please make an exception and exchange this umbrella for a new one that works? Unfortunately, we've had some family emergencies and tragedies this summer which have kept us from acting sooner. We as a family spend thousands of dollars a year on Amazon purchases and would really appreciate this exception.**Thank you so much.*Shima and Darrell Briggs
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Customer service issue
Reported by GetHuman-shimabri
Aug 24th, 2018 - 4 mons ago
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Seen by 2 customers so far
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GetHuman-shimabri started working on this issue
Aug 24th 12:23pm