Received part or head light assy. that won't fit or work on my car.Called Amazon Monday...

GetHuman1027736's customer service issue with Amazon from August 2018

Help with my Amazon issue
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The issue in GetHuman1027736's own words
Received part or head light assy. that won't fit or work on my car.Called Amazon Monday ********** talked to David in Kentucky. He advised me call back later this week and took down my complaint. I have called and emailed company or seller *-* times with no reply. I explainted the issues having different light assembly sold by seller rambowtech ***-*******-******* for TYC **-****-** Lexus RX passenger side headlight assy. Molding is different on my for center light in Lense assy. received. Mine assy. center light makes an auto adjustment when key inserted into ignition requiring a different light assy. All I want is to be reimbursed and a shipping slip sent to me from rambowtech.
GetHuman1027736 did not yet indicate what Amazon should do to make this right.
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How GetHuman1027736 fixed the problem
First of all I called my credit card carrier. Then called Amazon. I was then in touch with a Amazon USA contact. They took my information and advised to call back in couple days after they contaced the seller whom I was unable to contact via phone calls or email. The seller immediately responded
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Amazon

Customer service issue
Reported by GetHuman1027736
Aug 23rd, 2018 - 4 mons ago
I have an issue with Amazon too
Fixed
GetHuman1027736 shared how to fix
Seen by 7 customers so far
Similar issue to 39241 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman1027736 started working on this issue
Aug 23rd 3:59pm
GetHuman1027736 confirmed the issue is fixed. Hooray!
Aug 24th 9:22pm
GetHuman1027736 confirmed the issue is fixed. Hooray!
Aug 26th 8:30pm