Cannot watch amazon prime movies on my smart TV. The screen shows the movies to select...

GetHuman1005628's customer service issue with Amazon from August 2018

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The issue in GetHuman1005628's own words
Cannot watch amazon prime movies on my smart TV. The screen shows the movies to select and I can watch the trailer and if I select the movie - the screen just goes to black. My carrier is VERIZON FIOS. Did you have a fight with them? This just started a week ago. I can watch any prime video on my iPad or iPhone or Fire - but not the tv.
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Amazon

Customer service issue
Reported by GetHuman1005628
Aug 17th, 2018 - 10 mons ago
I have an issue with Amazon too
Not resolved
Seen by 9 customers so far
Similar issue to 37049 others
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Timeline
GetHuman1005628 started working on this issue
Aug 17th, 2018 8:31pm