Kindle unlimited order I did not make

GetHuman-skreno's customer service issue with Amazon from August 2018

Help with my Amazon issue
Top Tip from another customer
If you are having issues with your Ebay order that was already placed click https://resolutioncenter.ebay.com/il/en-us/. From there, you should be able to report the issue to Ebay using their forms.
The issue in GetHuman-skreno's own words
I am in Mexico and my phone does not work here so I need an email contact or chat. ... My wells fargo account is showing kindle charges. I don't even have one, never ordered this (I don't know who is actually using this account) and I need it terminated and my money back. I noticed it on my statement and your site shows one in July too. No idea how long this has been going on. **PURCHASE AUTHORIZED ON ***** Amazon Kindle Unli ***-***-**** WA S*************** CARD ****
There is NO chat or email option on their site and someone is using them to rob me blind..
Reverse the charge.
I have been an Amazon Prime customer for years and order a lot.
There is no way to contact them about the account. I will cancel the card and all payment options and stop Prime as well if they don't contact me. And I will tell everyone why.
I have an issue with Amazon too
How GetHuman-skreno fixed the problem
Do NOT contact your bank if it's Wells and you need access to your ATM card. I contacted them because Amazon was so hard to reach. I was in MX and discovered the Amazon charge when filing my travel plan and turning on my ATM card to get gas $ etc. Wells, promptly shut down my account. I begged and pleaded with them on the phone, telling them that my personal safety was threatened if I could not get cash and they did not care. So I would say contact your bank ONLY after making sure you don't need to use your ATM card. In MX there is no WF bank and they have no agreements with other banks. They are evil.
Please help with my Amazon issue
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

I need a charge reversed. Was not trying to use anything.
Customer service issue
Reported by GetHuman-skreno
Aug 17th, 2018 - a yr ago
I have an issue with Amazon too
Fixed
GetHuman-skreno shared how to fix
Seen by 12 customers so far
Similar issue to 36961 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-skreno started working on this issue
Aug 17th, 2018 4:21pm
GetHuman-skreno shared this issue with followers on Twitter
Aug 17th, 2018 4:22pm
GetHuman-skreno indicated the issue is not fixed yet.
Aug 17th, 2018 5:24pm
GetHuman-skreno confirmed the issue is fixed. Hooray!
Aug 18th, 2018 8:33pm