Hi, I'm trying to purchase an MP* download for $*.** (includes tax) with a $** gift car...

GetHuman-kywarw's customer service issue with Amazon from August 2018

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The issue in GetHuman-kywarw's own words
Hi, I'm trying to purchase an MP* download for $*.** (includes tax) with a $** gift card. I've entered the claim code but when I go to purchase the download I get this message - 'We were unable to process your purchase with your current payment information. Please enter a valid payment method and an address which are both local.' My address and phone number are correctly listed under my account, but I really don't see how this affects the order anyway seeing as it is a download and nothing physical is being sent to me. could you help me with this? Thanks.
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Amazon

Customer service issue
Reported by GetHuman-kywarw
Aug 12th, 2018 - 7 mons ago
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GetHuman-kywarw started working on this issue
Aug 12th, 2018 5:51pm