This order was guaranteed delivery by *** but arrived ***. I purchased it to wear for...

GetHuman969506's customer service issue with Amazon from August 2018

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The issue in GetHuman969506's own words
This order was guaranteed delivery by *** but arrived ***. I purchased it to wear for July *th,so I contacted Amazon July *th and was told by that I would receive a refund and to not worry about sending back the dress. On yesterday, ***, however, I received an email stating that the amount of the dress will be deducted from my account again if the item isn't received by ***. Please explain why the representative would tell me to not worry about sending back the dress, but then send me this email?
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Amazon

Customer service issue
Reported by GetHuman969506
Aug 9th, 2018 - a yr ago
I have an issue with Amazon too
Not resolved
Seen by 4 customers so far
Similar issue to 33479 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman969506 started working on this issue
Aug 9th, 2018 3:29am
GetHuman969506 shared this issue with friends on Facebook
Aug 9th, 2018 3:32am